Moore-Built Construction & Restoration, Inc.

On February 9th call kohl's pertaining 10.00 kohl's cash. The kohl's staff gives me a reference number 170209-0100200 place order that day only. Explained to me step by step how to use the 170209-0100200 on line order? I try it see if it works as you shown me by your response.

This return credit time frame is an estimate we give based
on the credit card provider's release of...

funds guidelines. While we process all
credits in a relatively short period of time, the credit card provider may have
certain processes in place that prevent an instant release of funds back to the
card.
Additionally, we apologize for the inconvenient and
disheartening situation regarding the customer's Kohls.com experience. We regret
any inconsistencies and multiple contacts that you had to endure to reach a
final resolution. We would like to assure the customer that this is not
indicative of our service. The customer's concerns have reached a high level
and have been shared with our E-Commerce Executive Department to ensure that
our best practices are executed. We apologize for any additional
disappointment.

We stand by our previous response. We apologize for any additional disappointment.

Upon review, it appears our customer needs to contact our fraud department directly to discuss in further detail for their cancelled order. Please have the customer contact our fraud department, at ###-###-####.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You say you are not showing my email address on file. But I know that it is on file because I continue to receive spam from Kohl's every day. The subject of today's spam is "SAVE UP TO 80% on Gold?Star Clearance + Get $10 off $25!" It was sent from [email protected]. The spam is annoying and an invasion of my privacy, but what concerns me more is that you still have my email address and that you probably have already sold it to other businesses and will continue to do so. I am not going to unsubscribe because I don't want to go anywhere near your website. You need to fix this on your end.
Regards,
[redacted]

The customer has been advised to contact us at  ###-###-#### to have the initial check
canceled if she states she has not received it. When the customer contacts us
we will issue a new check. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It seems like you need to update your system if you allow customers to order an item 7 times when your website and associates on the phone say the item is in stock to have the order cancelled each time because now it is"out of stock." This is false advertising! The item was not available when I purchased it and the item would not have been taken off the website as in stock if I had not contacted the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We
respectfully decline the request to be issued additional Kohl's Cash, on the
Kohls.com order ending in 2711. Additionally, we are unable to honor any price
adjustments on the Kohls.com order ending in 2495, as this was a Black Friday
doorbuster deal.  Accordingly, we stand behind our previous decision and
consider this matter closed.

We apologize for the inconvenience our customer experienced
in regards to Order 2891153586. We have processed a full return in the amount
of $327.10 to the Kohl's Charge ending in 0038. Please advise our customer to
allow 3-5 business days to reflect on their credit card account.

Upon review of our customer's inquiry, the customer would need to contact our Corporate Loss Prevention team directly going forward to resolve her inquiry. The phone number for this department is ###-###-####. This department can address our customer's concern further.

06/22/15The Kohl’s Off Aisle Store is a discount store. Unfortunately duplicate merchandise may not be available. The store did properly rectify the matter with offering the exchange. The feedback will be taken into consideration for future changes. We apologize for the inconvenience.

Upon review of our customer Kohls.com Order 4322846247, we do show a return has been processed. A credit in the amount of $40.92 and two credits in the amount of $8.55 have been applied to the Kohl's Charge ending in 7804.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls is asking for the SKUs (again).   Already provided all info in my letter, email and the live chat with Kohls. Here it is again... I ordered TWO BLACK Vera Wang tights, two pair - SKU on the invoice says 89028994. I ordered two pairs of Black tights. Kohls sent me two pairs of GREY tights. I need Kohls to send me the correct items (2 pair of black tights). I also need Kohls to provide me a return shipping label (at their expense) to mail the wrong items back. I want the wrong items picked up from my porch (at Lohls expense amd by Kohls setting up a UPS pickup from my porch. I shouldn't have to drive to UPS AND I shouldn't have to drive to Kohls to exchange these. This is Kohls error and they need to fix it. I am so unhappy with Kohls service. They have replied to me in email twice, asking me to "cooperate by coming into a store to exchange". Not doing that. Kohls needs to fix their mistake, take accountability and send me what I ordered a month ago!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience regarding your most recent store purchase. Please provide transaction information or a receipt for the transaction in question.

I have done as requested:  For the first chair, Kohl’s should send me the legs and
hardware for the item that was incorrect on original shipment. For the second
item, Kohl’s should send a deliverperson to pick up the item when I am
available to deliver the item to the deliverperson (i.e.,...

not on some unknown
schedule when I am not free to deliver the item. Kohls should refund the money
for both of these items immediately, and Kohl’s should give me the option of receiving
the same item in direct exchange for the item I am returning.

We are more than happy to research our customer's concern. In order to do so, more information is needed. • Is the customer able to attach her receipt to the Revdex.com complaint, so we can address her concern accordingly.

We will be mailing our customer a Kohl's Merchandise Credit, please advise our customer to allow 7-10 business days to receive.

Upon review of our customer's order, it appears we have issued a credit for Order 3391466152, it does show we applied an adjustment of $12.45 on March 28, 2017 to the Visa ending in 1377. Also, the $10.00 was deducted from our customer's return because he did use the $40.00 he earned on Order...

3391466152 on March 30, 2017. It does state on the Kohl's Cash, if merchandise purchased earning Kohl's Cash coupon is subsequently returned or price adjusted, the value of the Kohl's Cash previously earned will be deducted. Our customer can also refer to the following link for more information. https://cs.kohls.com/app/answers/detail/a_id/125Kohl's does stand by it's Kohl's Cash policy and at this time, we do consider this matter closed.

We have investigated the customer claims in reference to the desired mattress topper. We have no record of the pricing error, or the promised accommodation. We are unable to comply with the customer's request for a price adjustment. We apologize for any disappointment.