Moore-Built Construction & Restoration, Inc.

Our records indicate the Kohls.com order ending in 3878 was submitted during a non-earning period, on November 19. As the order history page incorrectly states the order was submitted on November 20, which was an earning period, we have made the business decision to honor $15.00. As such, 300 Yes2You (Y2Y) Reward points were credited to the account and will be issued, via email, on February 1. Please know this reward will be redeemable through February 28.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  However, since this seem like a lost cause I will just quit doing business with a company that can't deliver what they promise and will let everybody else know about this.
apparently it doesn't seem like they will accept the fact that they were wrong.....
Regards,
[redacted]

We apologize for our customer’s frustration. Our customer
was in contact with our Corporate Refunds Department on 03/24/2016 and they
mailed out her merchandise credit
that same day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not consider it closed as I am the one without my coffee maker.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. We verified there was a missing item in the
Kohls.com order ending in 3006. As such, on January 18, we refunded it in the
amount of $9.10, which will post to the VISA card ending in 4772 in an average
of seven days. Blue Kohl's Cash in the amount of $6.78...

also was issued, via
email, with a redemption period of 30 days.

I was told I would...

receive a new 30% coupon to replace the expired one in the mail. I would then beable to bring it to the store along with the original receipt and get a refund in the amount of the coupon.   I was very specific and asked if I needed to keep clothes with tags on and bring them to the store I was told NO. I then called the store and spoke with the manager about the information I was given she told me to just go to customer service when new coupon came and they would take care of it.  After waiting a received only 15%(which is less the the 20% available right at the store). I called back spoke with a customer service agent at Kohl’s number and they informed me I had been given wrong info and there was nothing they could do at that point expect given me yes points to go make another purchase which makes no sense at all as I explained I would have just returned my purchase had I been told that from the beginning and never taken the tags off the clothes.  Now I’m out the money and unable to make the return.  Oh and this all started because I’ve been a loyal customer for 10 years!!  And was given the coupon as a thank you....not a very good way to show customer appreciation !!

I Was Told 7 To 10 Days. It Has Been Over 20 Days And Big Surprise They Still Are Holding My Money Hostage. This is Causing Emotional Pain And Suffering For Me And Feel Like I May Need A Lawyer If I Don't Recieve My Money In The Next Days And A 35 Dollar Let Fee From Them Which Is What Any Company Would Charge If You We're One Days Late On Something.  Clearly This Is Why Amazon Is Better And Hopefully In The Next Few Years Kohls Will Be Shutting Down. Regards,[redacted]

We have confirmation there was a $30.00 credit approved and completed to the credit card on file on December 28, 2016. The customer will need to follow up with their banking institution. We stand by our previous statement.

We apologize for the confusion regarding the shipping address. The customer placed Order 3425561064 on May 06,2016. It does ask the customer to confirm the shipping address twice. Once when the shipping address is selected and prior to submitting the order. The website clearly specifies there is a...

30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.We may be able to make the following changes within 30 minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The store kept the items.  I have no sku. The store damaged out the items but I was still charged for them all. Is the BOPUS number they requested my order number? If so my order number is [redacted]. I listed the names of the frames in the original complaint. 
Regards,
Heather [redacted]

The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order."  A customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company...

holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate all pending charges have been released from her bank account. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  Never got it never used it.  If that's true why was I told EVERY time I called after that that the kohl's credit would be mailed to me...in YOUR first response to this complaint YOU stated ti would be mailed to me in 7-10 days.  We both know you just don't want to make good on this.  My mistake was not using a major credit card or I would have had the charge reversed.  I will say this again...I never received a refund for this.  Your customer service is horrible...this is why your sales are down...and this is why I will tell everyone I know and come in contact with to shop elsewhere.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Victoria [redacted]As mentioned previously, it is hard to accept a resolution when they do not acknowledge the problem. As technology advances, so should the resources attached to retail purchases. A mis-spelled email address could have been easily remedied and corrected had there been a second entry field for the email address. I don't believe this is too much to ask. Kohl's creates a very difficult purchasing atmosphere for their customers. Creating a second entry field for the email address would help prevent this from happening in the future.Thank you.Vicki [redacted], [redacted]

We apologize for the inconvenience our customer has experienced.  As of today, a refund for the amount of $10.18 has been processed for the pajamas. This adjustment will show on the customer's bank statement. The customer may donate or dispose of the item as they see fit. In addition, an order...

was submitted today for the same item (John Deere 'Live, Love, Farm' Pajama Set) in a size 5 free of charge to the customer.  This item should arrive within six days.

Kohl's stands by it's previous statement. At this time, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871049, and find that this resolution is satisfactory to me.  However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page.  In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not.  Because of this, I will no longer be shopping at Kohl's, either online or in the physical store.  It is my hope that Kohl's will take notice that they have lost a customer.
No longer a Kohl's customer,
Laura [redacted]

We have processed an additional credit in the amount of $8.95 for shipping on Order 4923906645. Please advise our customer to allow 7-10 business days for it to post.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]