Moore-Built Construction & Restoration, Inc.

I have done as requested:  For the first chair, Kohl’s should send me the legs and
hardware for the item that was incorrect on original shipment. For the second
item, Kohl’s should send a deliverperson to pick up the item when I am
available to deliver the item to the deliverperson (i.e.,...

not on some unknown
schedule when I am not free to deliver the item. Kohls should refund the money
for both of these items immediately, and Kohl’s should give me the option of receiving
the same item in direct exchange for the item I am returning.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for our customers inconvenience due to the missing item.  While we are glad the item was reordered, we regret to learn it has yet to be credited. Please know, we processed a credit for our customer in the amount of $128.24 back to his Kohl's Charge ending in 1915. He will see this...

credit in an average of seven days. Please also let our customer know, this is the amount that was paid for the item when he originally purchasedit on order #5*0032585.

Our records indicate the Kohls.com order ending in 3878 was submitted during a non-earning period, on November 19. As the order history page incorrectly states the order was submitted on November 20, which was an earning period, we have made the business decision to honor $15.00. As such, 300 Yes2You (Y2Y) Reward points were credited to the account and will be issued, via email, on February 1. Please know this reward will be redeemable through February 28.

The customer has been advised to contact us at  ###-###-#### to have the initial check
canceled if she states she has not received it. When the customer contacts us
we will issue a new check. We apologize for any additional disappointment.

We will be mailing our customer a Kohl's Merchandise Credit, please advise our customer to allow 7-10 business days to receive.

We apologize for the confusion regarding the shipping address. The customer placed Order 3425561064 on May 06,2016. It does ask the customer to confirm the shipping address twice. Once when the shipping address is selected and prior to submitting the order. The website clearly specifies there is a...

30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.We may be able to make the following changes within 30 minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

Upon review of our customer's inquiry, the customer would need to contact our Corporate Loss Prevention team directly going forward to resolve her inquiry. The phone number for this department is ###-###-####. This department can address our customer's concern further.

We apologize for the inconvenience our customer has experienced.  As of today, a refund for the amount of $10.18 has been processed for the pajamas. This adjustment will show on the customer's bank statement. The customer may donate or dispose of the item as they see fit. In addition, an order...

was submitted today for the same item (John Deere 'Live, Love, Farm' Pajama Set) in a size 5 free of charge to the customer.  This item should arrive within six days.

On February 9th call kohl's pertaining 10.00 kohl's cash. The kohl's staff gives me a reference number 170209-0100200 place order that day only. Explained to me step by step how to use the 170209-0100200 on line order? I try it see if it works as you shown me by your response.

Our records show a return for Kohls.com order #[redacted] was processed on 11/05/15. Additionally, we can confirm Kohls.com order #[redacted] was processed as a replacement. The tracking information shows this order delivered as of 11/08/15. The customer was also mailed a Kohl's gift card from the...

Executive Office for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  Never got it never used it.  If that's true why was I told EVERY time I called after that that the kohl's credit would be mailed to me...in YOUR first response to this complaint YOU stated ti would be mailed to me in 7-10 days.  We both know you just don't want to make good on this.  My mistake was not using a major credit card or I would have had the charge reversed.  I will say this again...I never received a refund for this.  Your customer service is horrible...this is why your sales are down...and this is why I will tell everyone I know and come in contact with to shop elsewhere.

The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order."  A customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company...

holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate all pending charges have been released from her bank account. We apologize for any inconvenience.

Upon review, it appears our customer needs to contact our fraud department directly to discuss in further detail for their cancelled order. Please have the customer contact our fraud department, at ###-###-####.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The store kept the items.  I have no sku. The store damaged out the items but I was still charged for them all. Is the BOPUS number they requested my order number? If so my order number is [redacted]. I listed the names of the frames in the original complaint. 
Regards,
Heather [redacted]

We apologize for the inconvenience our customer experienced
in regards to Order 2891153586. We have processed a full return in the amount
of $327.10 to the Kohl's Charge ending in 0038. Please advise our customer to
allow 3-5 business days to reflect on their credit card account.

We
respectfully decline the request to be issued additional Kohl's Cash, on the
Kohls.com order ending in 2711. Additionally, we are unable to honor any price
adjustments on the Kohls.com order ending in 2495, as this was a Black Friday
doorbuster deal.  Accordingly, we stand behind our previous decision and
consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not sure what to believe at this point, the response states the refund cards was mailed on 08/01 but then closes with they are in need of an address to send the replacement gift cards to. I need someone to contact me ASAP so that I can get a clear understanding as to what took place and how to prevent this from happening in the future. There are many different addresses on the order, (one billing and the other where the order is being shipped to) so what address did they send it to on 08/01/16 as they have indicated. Please contact me at [redacted]. Every time I call the fraud department at 1 [redacted] I speak with a representative who immediately transfers me to the "executive office" which only gives the option to leave a voicemail and I have left several messages but no callback received. No one has reached out and called me, nor tried to process the order because those items is what I wanted. I would not be asking for a refund if the after the investigation was complete the order would have just been re-processed and expedited shipping.

Regards,
[redacted]

We will be happy to research our customer's inquiry further. Please have the customer provide an order number if possible.

We have processed the remaining return credit from
Kohls.com order #4509719848 on 02/26/16, back to the customer's VISA ending in
5698. We advise our customer to allow 10-14 business days for the...

credit to
appear. We apologize for any inconvenience.