Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment. As the item was damaged while in transit, we
ordered a replacement on December 20, free of charge, which was subsequently
delivered, via UPS, on December 22. We respectfully decline any
additional compensation and consider this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  **As stated in their reply to my complaint, I still would like for the business to contact me to find out what occurred and why.  They can contact me directly.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I again am gonna state that I have faxed proof to your corporation twice now I have confirmed again today it that was received October 19th I spoke with John a CSR at your corporation and he's the only one that's been willing to help me this far he stated you do have the FAX again and he has sent an email to your people to work on this this needs to be resolved this is the on long enough for you to refund me $142.52 that you owe me. I'm just not understanding how [redacted] called me and I have a voicemail stating that you guys did find the problem and that the money would be issued back to me now you can't seem to find it again when is the story going to match up and when am I going to get my money back that's what you need to work on I am not trying to be evil I am just frustrated and not understanding the problem

We regret to hear of the customer's disheartening Kohls.com
experience. We have processed a return for the missing item from Kohls.com
order #[redacted] on 03/02/16. We advise our customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. Kohl's has credited my account for the late fees and has stopped calling me. Can you change the response on my complain to "Satisfied"? Thanks
Regards,
[redacted]

We
deeply apologize for the frustration. Please know that coaching will be
forwarded to the applicable associates. When the items are back in stock, you
are welcome to contact Kohls.com, via phone, at ###-###-####, where we are happy to price adjust the items to the original sale price....

However,
as there is no record of a credit for $50.00 being promised, we respectfully decline
the desired settlement request.

We have verified the following information and have verified Kohl's Cash was emailed to our customer to the following email [redacted] One was issued in the amount of $27.78 on January 05, 2017. The 2nd Kohl's Cash was issued on December 23, 2016 for $7.41 to the same email. Both of these Kohl's Cash have been used. A full refund was issued for both items. At this time, we consider this matter closed.

We have processed an additional credit in the amount of $8.95 for shipping on Order 4923906645. Please advise our customer to allow 7-10 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11748245, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have already contacted customer service with the missing order number and they were not able to resolve.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda R[redacted]

Is the customer able to provide the KMC number or a copy of the front and back of the Kohl's Merchandise Credit which was issued to our customer.

On May 14, we credited the Kohls.com order ending in 8107 $81.62, which will post to the Kohl's Charge card ending in 6601 in an average of seven days.

We apologize for the inconvenience our customer experienced with online
Order [redacted]. It appears per our records, a refund was processed in the
amount of $67.90 on December 19, 2016. Please advise our customer to allow 3-5
business days for this to reflect on their credit account.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That being said, this credit was finally provided by a team I was connected with after having to post a negative comment on their Facebook page.  Three phone calls, a very long email thread, and this complaint did nothing to resolve my issue.  They have still lost a customer over this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's refuses to stand behind their prices.  They post a price and did not honor it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]
 
THAT IS FINE EVEN THOUGH I HAD PROOF OF EVERYTHING I STATED.  HAVE SINCE CLOSED ACCOUNT AND WILL NOT LONGER DO BUSINESS WITH THEM AND NOT RECOMMEND THEM TO OTHERS EITHER. THAT PRODUCT WAS ON SALE FOR PRICE INDICATED AND I PROVIDED PROOF WHICH MEANS THEY GOT AWAY WITH IT.

Our records show a return for Kohls.com order #[redacted] was processed on 01/08/16. The return was processed with $64.17 back to the customer's VISA ending in [redacted], while the portion used with Kohl's Cash was processed to a Kohl's Merchandise Credit. If you are making a return or price adjustment...

on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS.

We have reviewed the chat between the customer and our Kohls.com Customer Service Agent regarding Kohls.com order #[redacted]. We are able to confirm the customer was promised a price adjustment. We have credited $19.32 back to the customer VISA ending in [redacted]. We advise our customer to allow 10-14...

business days for the credit. We apologize for any inconvenience.