Moore-Built Construction & Restoration, Inc.

On May 14, we credited the Kohls.com order ending in 8107 $81.62, which will post to the Kohl's Charge card ending in 6601 in an average of seven days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  **As stated in their reply to my complaint, I still would like for the business to contact me to find out what occurred and why.  They can contact me directly.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. Kohl's has credited my account for the late fees and has stopped calling me. Can you change the response on my complain to "Satisfied"? Thanks
Regards,
[redacted]

I again am gonna state that I have faxed proof to your corporation twice now I have confirmed again today it that was received October 19th I spoke with John a CSR at your corporation and he's the only one that's been willing to help me this far he stated you do have the FAX again and he has sent an email to your people to work on this this needs to be resolved this is the on long enough for you to refund me $142.52 that you owe me. I'm just not understanding how [redacted] called me and I have a voicemail stating that you guys did find the problem and that the money would be issued back to me now you can't seem to find it again when is the story going to match up and when am I going to get my money back that's what you need to work on I am not trying to be evil I am just frustrated and not understanding the problem

We
deeply apologize for the frustration. Please know that coaching will be
forwarded to the applicable associates. When the items are back in stock, you
are welcome to contact Kohls.com, via phone, at ###-###-####, where we are happy to price adjust the items to the original sale price....

However,
as there is no record of a credit for $50.00 being promised, we respectfully decline
the desired settlement request.

We will be happy to research our customer's inquiry further. Please have the customer provide an order number if possible.

We
apologize for the disappointment. Our records indicate the amount received from
the return was correct. On November 19, the Kohls.com order ending in [redacted] was
purchased in the amount of $60.70. On December 11, the full order was returned
to the Kohl's store in [redacted], MD, and was...

credited for the same amount,
which posted to the American Express card ending in [redacted]. Our records also
indicate Blue Kohl's Cash in the amount of $15.00 was issued in store. However,
as a courtesy, on December 31, we offered an additional $15.00 off a
future Kohls.com order. As such, please contact Kohls.com via phone, at
###-###-####, to receive this credit.

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding sign. If a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the...

sign or merchandise should be honored at the point of sale register. We regret that our associates were not more accommodating when the matter was first brought to their attention. Please know that the comments have been taken seriously and we will be forwarding the customer's concerns to the store's [redacted] for internal review.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called Kohl's fraud department as suggest. They claimed the owners sold me unqualified kohl's cashes. The kohl's cashes were good when I used online. They were issued by kohl's online when original owners made their online purchase. They said that they would investigate and give me a reply by email. Unfortunately, no response.It is obvious that kohl's does not want to forgive my first wrongdoing and solve the issue. They merely take advantage of my fault and repeat their policy. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That being said, this credit was finally provided by a team I was connected with after having to post a negative comment on their Facebook page.  Three phone calls, a very long email thread, and this complaint did nothing to resolve my issue.  They have still lost a customer over this. 
Regards,
[redacted]

Is the customer able to provide the KMC number or a copy of the front and back of the Kohl's Merchandise Credit which was issued to our customer.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/08/16. The return was processed with $64.17 back to the customer's VISA ending in [redacted], while the portion used with Kohl's Cash was processed to a Kohl's Merchandise Credit. If you are making a return or price adjustment...

on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's refuses to stand behind their prices.  They post a price and did not honor it.
Regards,
[redacted]

We have verified the following information and have verified Kohl's Cash was emailed to our customer to the following email [redacted] One was issued in the amount of $27.78 on January 05, 2017. The 2nd Kohl's Cash was issued on December 23, 2016 for $7.41 to the same email. Both of these Kohl's Cash have been used. A full refund was issued for both items. At this time, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. As the item was damaged while in transit, we
ordered a replacement on December 20, free of charge, which was subsequently
delivered, via UPS, on December 22. We respectfully decline any
additional compensation and consider this matter resolved.

Our records show the desired return credit for Kohls.com order #[redacted] was processed on 11/21/15, back to the customer's VISA ending in 1593. Additionally, we have no record of the customer contacting the Corporate Office via phone in reference to this complaint. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 There is no written documentation on Kolh's Cash certificate that reference the 10 day grace period.