Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with online
Order [redacted]. It appears per our records, a refund was processed in the
amount of $67.90 on December 19, 2016. Please advise our customer to allow 3-5
business days for this to reflect on their credit account.

We
apologize for the delay and disappointment. On February 8, our records indicate
that Kohl's Corporate Refund issued out a Kohl's Merchandise Credit (KMC) in
the amount of $128.18, in compensation for the returned merchandise. However,
since this was not received, we have reissued a new KMC to...

the mailing address
matching the one on this complaint. As such, please allow 7-14 business days to
receive this, via standard mail.

Please have our customer contact Kohl's Fraud Department at 1-888-890-1755, as further information is needed before we are able to process a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11748245, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have already contacted customer service with the missing order number and they were not able to resolve.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amanda R[redacted]

We
apologize for the disappointment. On February 28, we issued a Kohl's
Merchandise Credit (KMC) in the amount of $48.48, in compensation for the funds
that cannot be used on the prepaid VISA card. Please know this will be
delivered, via mail, in an average of 7-14 business days.

We have reviewed the chat between the customer and our Kohls.com Customer Service Agent regarding Kohls.com order #[redacted]. We are able to confirm the customer was promised a price adjustment. We have credited $19.32 back to the customer VISA ending in [redacted]. We advise our customer to allow 10-14...

business days for the credit. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]
 
THAT IS FINE EVEN THOUGH I HAD PROOF OF EVERYTHING I STATED.  HAVE SINCE CLOSED ACCOUNT AND WILL NOT LONGER DO BUSINESS WITH THEM AND NOT RECOMMEND THEM TO OTHERS EITHER. THAT PRODUCT WAS ON SALE FOR PRICE INDICATED AND I PROVIDED PROOF WHICH MEANS THEY GOT AWAY WITH IT.

We regret to hear of the customer's disheartening Kohls.com
experience. We have processed a return for the missing item from Kohls.com
order #[redacted] on 03/02/16. We advise our customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

We have processed the remaining return credit from
Kohls.com order #4509719848 on 02/26/16, back to the customer's VISA ending in
5698. We advise our customer to allow 10-14 business days for the...

credit to
appear. We apologize for any inconvenience.

So we can investigate further, please provide relevant transaction information.

Upon review of Kohls.com order # [redacted] we are able
to confirm the return was processed on 07/17/15 back to the customer’s VISA
ending in [redacted]. We advise our customer that returns may take...

14-30 business
days to post to most major credit card accounts. We apologize for the inconvenience.

We apologize for the disappointment. On December 19, we verified that the package in the Kohls.com order ending in [redacted] was packed incorrectly. As such, we issued a credit for the missing item, in the...

amount of $20.00, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days. Additionally, Blue Kohl's Cash in the amount of $7.50 was issued, via email, with a redemption period of 30 days. For the item to be replaced, a new order would have to be submitted. If the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial order. Please contact Kohls.com, via phone, at 1-800-564-5740 if you would like to reorder.

We have reviewed our customer's inquiry and have confirmed the reason a Kohl's Merchandise Credit was applied is because the customer paid with majority of her Kohls.com order 4054596431 with gift cards. Our customer charged $3.78 to her Discover card.  The return was handled accordingly....

At this time, we consider this matter closed.

Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

We
apologize for the disappointment. To avoid instances like this from happening
again, we removed the old address from the shopping profile. Since we verified
both packages were delivered to the incorrect address, we issued a credit on
December 15, in the amount of $298.64, which will post in...

an average of seven
days to the Kohl's Charge card ending in 5899. We also verified that the
replacement order was delivered to the correct address, via UPS, on December
18.

We
apologize for the disappointment. However, orders are unable to be canceled
after 30 minutes from when they are submitted. As we strive to deliver each
Kohls.com order within 3-6 business days from the date they are submitted, occasionally there are
circumstances outside of our control...

that could delay shipment. Accordingly, our
records indicate that this item was delivered, via UPS, on December 11. If
another item was already purchased, please return the item that was received in
the Kohls.com order, to any Kohl's store, for a full refund back to the original
form of tender.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"Sorry for lack of customer service" you and your business are disgusting. Package wasn't delivered I had to pick up at the post office. Fed ex was able to track down my package with no assistance from you whatsoever. I want to return the package as it was late. I will not be paying return shipping YOU WILL BE. Disgusting. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have applied  the funds back on our customer's gift card. This
will take effect immediately. The available credit as of today on their gift
card is $427.99.

We apologize for the inconvenience our customer experienced. We did apply
a $10.00 credit on our customer's Kohl's Charge ending in 6753 for the Kohl's
Cash he did not receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This represents failure to honor the return policy stated on the receipt for the merchandise.   
Regards,
[redacted]