Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment. On February 28, we issued a Kohl's
Merchandise Credit (KMC) in the amount of $48.48, in compensation for the funds
that cannot be used on the prepaid VISA card. Please know this will be
delivered, via mail, in an average of 7-14 business days.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 There is no written documentation on Kolh's Cash certificate that reference the 10 day grace period.

We
apologize for the disappointment. Our records indicate the amount received from
the return was correct. On November 19, the Kohls.com order ending in [redacted] was
purchased in the amount of $60.70. On December 11, the full order was returned
to the Kohl's store in [redacted], MD, and was...

credited for the same amount,
which posted to the American Express card ending in [redacted]. Our records also
indicate Blue Kohl's Cash in the amount of $15.00 was issued in store. However,
as a courtesy, on December 31, we offered an additional $15.00 off a
future Kohls.com order. As such, please contact Kohls.com via phone, at
###-###-####, to receive this credit.

We
apologize for the delay and disappointment. On February 8, our records indicate
that Kohl's Corporate Refund issued out a Kohl's Merchandise Credit (KMC) in
the amount of $128.18, in compensation for the returned merchandise. However,
since this was not received, we have reissued a new KMC to...

the mailing address
matching the one on this complaint. As such, please allow 7-14 business days to
receive this, via standard mail.

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding sign. If a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the...

sign or merchandise should be honored at the point of sale register. We regret that our associates were not more accommodating when the matter was first brought to their attention. Please know that the comments have been taken seriously and we will be forwarding the customer's concerns to the store's [redacted] for internal review.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called Kohl's fraud department as suggest. They claimed the owners sold me unqualified kohl's cashes. The kohl's cashes were good when I used online. They were issued by kohl's online when original owners made their online purchase. They said that they would investigate and give me a reply by email. Unfortunately, no response.It is obvious that kohl's does not want to forgive my first wrongdoing and solve the issue. They merely take advantage of my fault and repeat their policy. 
Regards,
[redacted]

Please have our customer contact Kohl's Fraud Department at 1-888-890-1755, as further information is needed before we are able to process a refund.

So we can investigate further, please provide relevant transaction information.

Our records show the desired return credit for Kohls.com order #[redacted] was processed on 11/21/15, back to the customer's VISA ending in 1593. Additionally, we have no record of the customer contacting the Corporate Office via phone in reference to this complaint. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reviewed our customer's inquiry and have confirmed the reason a Kohl's Merchandise Credit was applied is because the customer paid with majority of her Kohls.com order 4054596431 with gift cards. Our customer charged $3.78 to her Discover card.  The return was handled accordingly....

At this time, we consider this matter closed.

Our records show a return for SKU [redacted] from Kohls.com order #[redacted] was processed on 01/12/16. Our records also show a return for Kohls.com order #[redacted] was processed on 02/01/16.Additionally, we apologize that the product was previously inaccurately listed. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, and availability and product descriptions) at any time without notice. This is information is listed on Kohls.com. We apologize for any additional disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Pam [redacted]

Upon review of Kohls.com order # [redacted] we are able
to confirm the return was processed on 07/17/15 back to the customer’s VISA
ending in [redacted]. We advise our customer that returns may take...

14-30 business
days to post to most major credit card accounts. We apologize for the inconvenience.

Unfortunately, we do not issue cash back for Kohl's gift card. It is also stated on the gift card is only redeemable for merchandise at the Kohl's store or Kohls.com. It also states it is not able to be redeemed for cash or the purchase of other gift cards and also is unable to be applied as a form...

of payment to the Kohl's Charge. At this time, we consider this matter closed.

We apologize for our customer's disappointment. Upon review of this customer's account, we are unable to reimburse him for these gift cards. If the customer has any other further questions regarding this matter, he can contact us at ###-###-####. We consider this matter closed at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"Sorry for lack of customer service" you and your business are disgusting. Package wasn't delivered I had to pick up at the post office. Fed ex was able to track down my package with no assistance from you whatsoever. I want to return the package as it was late. I will not be paying return shipping YOU WILL BE. Disgusting. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This represents failure to honor the return policy stated on the receipt for the merchandise.   
Regards,
[redacted]

We
apologize for the disappointment. To avoid instances like this from happening
again, we removed the old address from the shopping profile. Since we verified
both packages were delivered to the incorrect address, we issued a credit on
December 15, in the amount of $298.64, which will post in...

an average of seven
days to the Kohl's Charge card ending in 5899. We also verified that the
replacement order was delivered to the correct address, via UPS, on December
18.