Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointmentOn March 5, we scheduled a pickup request for
the itemAs a third party company will fulfill the pickup, the customer will
receive a phone call within 24-hours to arrange a mutual agreed upon pickup
timeOnce we have confirmation that the item has been
picked up, we will
submit a refund for this in the amount of $to the Kohl's Charge card
ending in 3403, which will post in an average of seven days from the date it
was creditedOnce the credit is received, please contact Kohls.com Customer
Service, via phone, and we would be more than happy to place a reorder for the correct product and price adjust the item to
what was initially paid

We
apologize for the customers disappointmentOur records indicate that we
processed a credit on September 12, in the amount of $35.22, to the VISA card
ending in Our customer is more than welcome to contact Kohls.com via
phone, at ###-###-####, where we are able to reorder the item at
the same
price our customer originally purchased it for.
As we are unable to accept expired coupons, we respectfully
decline our customers request to be reimbursed for her expired Kohl's Cash, and
Yes2You Rewards certificate

We will be mailing out the customer a new
card for his account ending in Please advise the customer to allow 7-
business to receiveIf he needs to use the account until then, he is able to
have his account looked up at his local store using a government issued ID/DLAs of April 27, 2016, the customer's account reflects a credit of $

The customer has received their anticipated refund, we apologize for any additional disappointment

Our records show a new UPS tracking number (***) was initiated for the customer's pion 02/04/We have processed a return credit for Kohls.com order #*** on 02/06/We advise our customer to allow 5-business days for the credit to appearWe apologize for any additional inconvenience

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that our customer's receive outstanding customer serviceOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case for our customer and we regret that our associates did not provide her with the service she had anticipated. We regret the customer's recent Kohls.com orders arrived without the anticipated gift wrappingOur records show credits for Kohls.com order #4161122351, and #were processed for the gift wrapping optionWe apologize for any disappointment

We have received a response in regards to our customer's registry inquiryThey stated they were unable to confirm if the items in question were purchasedWhat we can send on our send, is send our customer a $gift card for the inconvenience and frustration our customer experiencedIf the customer agrees with accepting a $gift card, please have them reply by confirming their shipping address

At this time Kohls.com offers three shipping methods,
Continental US-Standard Ground, Alaska/Hawaii or APO/FPO-Standard Ground and
Priority AirIf the customer received the message that her wall decor was not
able to ship to her APO, this is most likely due to it being an “Online Only”
item
These items are shipped directly from the vendors, and not a Kohl’s
warehouseWe apologize for any disappointment

We appreciate the customer's
feedback regarding their recent experience with our companyWe will review the
incident internallyOnce again we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If this item had been ordered one time I would have accepted this responseHowever, I have ordered it on times and my sister has ordered it times and had it cancelled every timeHaving an item cancelled once or twice seems acceptable, but after being ordered times, on different dates, this is not only an error, it is advertisingNot only has the item been ordered online, but it has been ordered through the phone with a kohl's associate who guarantees that the item is in stockSo my question is, who is getting the item, if I cannot get it after ordering it this many times? Are they actually shipping this item to other customers who have purchased? Or have they not got any in or sold this item to other people and are lying and falsely advertising it as being in stock again? I placed orders 12/10/15, 12/18/and 12/21/So did Kohl's ship this item out to on those dates to other customers? If it was in stock when me and my sister ordered and they ran out they they should have proof that they did ship that item out and actually ran out during those dates
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have processed a return for Kohls.com order #*** on 11/11/We advise our customer to allow 10-business days for the creditWe advise the customer to update their shopping profile before a future orderAdditionally, we apologize for the poor customer service experience

Upon further review of Kohls.com order #***, the customer put in the wrong card numberDue to the error the credit was processed back to another customer's accountA check request has been initiatedThe customer will receive this via USPS

We apologize for the inconvenience our customer has experiencedWe have mailed two $Kohl's gift cards to our customerThe gift cards may be used in the store or online at www.kohls.comThere is no expiration date for the gift cards

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer experienced with online
Order We have processed a return to our customers Kohl'[s Charge
tendered on the order in the amount of $Please advise our customer to
please allow 3-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached the screen shot requestedPlease note this is not a complete acceptance on resolution, this is a step in the direction to resolution thoughThanks!
Regards,
*** ***

We will be mailing out our customer a $gift card for the remaining amount of Order Please allow 7-business days to receive

Here are the highlights of our
return policy when a receipt is not present:
UI","sans-serif"">•A full refund on your original
tender if you paid with a Kohl's Charge or any other major credit card
•An even exchange
•A Kohl's Merchandise Credit based on the lowest 13-week sale price
•A corporate-issued refund
This information is listed online and in-storeWe stand behind the refund
given to the customer

Certain electronics brands or warranty products must be returned within days
from the date of purchase with original packaging and a valid receipt or account
look-upRefunds for warranty products are handled by the warranty service
providerEven exchanges are not allowed on premium
productsThe store must
process a return and the customer can repurchase the itemTo view a list of
Premium Electronics and Warranty products, please copy and paste the following
link in your browser: https://cs.kohls.com/app/answers/detail/a_id/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***