Moore-Built Construction & Restoration

Our records indicate we received her complaint through a different channel and have addressed her concernsAdditionally, for security purposes we are unable to close the customer's account through the Revdex.comWe advise the customer to contact us at ###-###-#### to process her requestWe apologize for any inconvenience

We apologize for the disappointmentHowever, the amount received from the return is correctAs the original purchaser used a percentage off coupon, the final return amount was the original sale price minus the percentage off coupon usedPlease know the return amount was not affected by the Kohl’s Cash earned on the original purchase

We apologize for the inconvenience the customer experienced due to the cancellation of Order We applied points to the customer's Yes You Rewards profileThat will generate another $Certificate for our customerShe will receive her certificate the first week of May

Please advise customer per rebate form Terms and Conditions please allow up to weeks for receipt of your reward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This entire complaint began because Kohl's would not honor the 20% discount they originally quotedA 20% discount was exactly what I should have received from the beginningThis last response from Kohl's states that they would offer 20% off a future order for meI would absolutely have accepted that, as that has more value than $However, I just contacted customer service to place an order and was told by the customer service representative (his name was David) that the 20% discount had been denied by the companyHe then placed me on a minute long hold (more wasted time) and offered me a 15% discount.Now, this complaint is about more than advertising and fraud by Kohl's; It is now about lying, cheating, and stealing from a customerIt is absolutely unacceptable for you to tell the Revdex.com that you will honor the 20% that should have been honored initially, and then lie to the customer and not offer this at allI cannot express my dissatisfaction enoughI have wasted so much time on this entire situationI only hope this somehow benefits other customers in the future as it is showing the true character of the companyI have shopped here for so many years and given Kohl's my money and business over so many other storesIt would be difficult to truly put my full disappointment into words Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I went to Kohl's soon after my order was cancelled and the item I was told was not available @ the Clifton store was there @ The Clifton NJ Kohl's storeI bought it @ the Clifton storeThis issue is resolved Regards, [redacted]

We apologize for the inconvenience our customer experienced on his most recent Kohls.com orderPer tracking, it does show both items have been shipped and delivered

As we sent out the Kohl's Merchandise Credit (KMC) on October 24, we consider this matter closed

We apologize for the disappointmentOn November 20, 2017, Kohl's Cash was earned on a Kohls.com order and redeemed on a later Kohls.com order, on November 27, Consequently, Kohl's Corporate Refund Department reduced the refund by a partial amount of the redeemed Kohl's CashFurther, the return receipt does indicate that, "further processing will determine your final refund"As such, we stand behind this decision and respectfully decline the desired settlement request

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit cardThis information is displayed on Kohls.com We apologize for any inconvenience this may cause you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We have repeatedly called the customer service number I have call logs stating how long and how many times we have calledThis was the last strawWe gave kohl's plenty of time to fix thisThey are still charging us for two Kitchen Aid mixers One we didn't receive one we didThey also said they would honor all kohl's cash and rebate for the second mixer that I receivedI was also told not to spend the 40$ kohl's cash cause it was sent from the first order

We regret the customer failed to receive their Registry RewardsWe have submitted a request to place their Reward on front end processing to be issued as soon as possibleWe advise the customer to allow a few weeks to receive thisWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohls claims that I placed that wrong address information in the shipping section I know I placed the correct information in, I do know my address After the delivery went to the incorrect address I spoke to a kohls representative and she was trying to delete the incorrect address and could not delete it The system was continually re-entering the incorrect shipping address This is proof that there is some sort of glitch in their system, why should I be charged for this? It is their error not mine and I dispute their decision In addition, I spoke to the next kohls representative and I was told that they would pick up the merchandise at the incorrect address, return it to kohls and they would credit my charge account which has not been done This is just bad business!Sincerely, [redacted]

We apologize for the disappointmentIn compensation for the Kohl's Cash that was not issued, we have credited Yes2You (Y2Y) Reward points to the account, which accumulates to a $rewardThis will be issued, via email, on February and be redeemable through February

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will consider this matter closed when I am credited the $in Kohl's Cash I am owed I recently placed Order# and would like the $to be applied against that order and back on the card I used to provide paymentGiven that I have had no replies to my emails via Kohl's directly, I am only comfortable closing this matter through the Revdex.com since that's the only way I've been able to receive a response Regards, [redacted]

In order to research our customer's concern, we are requesting a copy of a bank statement showing the transactions so we can trace them since we are unable to locate an order for our customer

We did apply a credit of $to the Kohl's Charge ending in We were unable to apply a discount to the Nike item, since it is part of our excluded brands Excluded Brands: Certain products are not eligible for promotional offers and coupons as outlined below (“Excluded Merchandise”) However, you are able to earn and redeem Kohl’s Cash and YES2YOU Rewards on Excluded Merchandise The following is Excluded Merchandise:ColumbiaConverse DysonNikeLevi'sUnder ArmourKoolaburraSelect Online Exclusive Merchandise: Select online exclusive merchandise will be identified on the product page (next to the price point) as being ineligible for promotional offers and coupons, but eligible for earning and redeeming both Kohl’s Cash and YES2YOU Rewards.Select Sporting GoodsPlease advise our customer to allow 3-business days for their credit to post

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In May 2014, I ordered a converse shoe, order # [redacted] , the other never got delivered because it got lost according to Kohls customer service after I had made several call to them to inquireIn June 11, I ordered and paid for the same shoe with order # [redacted] to be delivered at the [redacted] StoreI was at the store on June to pick up the shoe and realized it was the wrong sizeI returned the shoe to the store the same day and ordered the correct size via phone call to customer service (from the kohls store)The order number for this is [redacted] As you can see from the attached statement for June, there are three different purchases that matched the three order numbers mentioned aboveI am yet to receive the refund for order number # [redacted] which was returned in storeThe one for order number [redacted] was never delivered because it was lost in the mailI think kohls screwed up the return and swapped themAs you can see from the statement for payment and credit, they labeled # [redacted] as a return to the store (plus shipping of 7.53)This order was lost and never returned to store, the other that was returned to the store was # [redacted] Also, please note that prices are different for each other because the shoe price reduced due to sale and I had coupons to use for the last order.This matter is dragging forever, I spent countless hours on the phone trying to resolve this, each time I explain to them, they apologize and admit their mistake and promise to credit my account but they never do Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The website did not allow the coupon to reeeem on dec when it should have worked Regards, [redacted]

Our records show the customer's Kohl's Cash from Kohls.com order # [redacted] was resent on 02/08/16, to the e-mail address [redacted] There is no indication that the message was undeliverableWe hope this information was helpful