Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If only you considered taking money from customers and making them jump through ridiculous hoops to get a refund be unacceptable.So when I receive an official statement, how am I supposed to send it to you? Because if I scan it, it will be sent as a PDF, which is apparently "unacceptable." Regards, [redacted] ***

Our records show a return for Kohls.com order # [redacted] was processed on 12/08/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

We regret to learn the customer did not receive the entire order and apologize for the disappointmentWe can confirm the customer has been issued a complete refund for all six chairsUpon review, we found the customer earned a $Kohl’s Cash coupon when she purchased the chairsThe Kohl’s Cash coupon was redeemed on December 1, In accordance with our Kohl’s Cash policy, the amount of the redeemed Kohl’s Cash coupon was deducted from the return amount

We regret the customer has not received their anticipated refundAt this time I am able to confirm we have processed a request for a new Kohl's Merchandise Credit to be sent to the address listed on the complaintWe advise the customer to allow 10-business days to receive thisWe apologize for the delay and any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Well, I must indicate that on my receipt there is absolutely no indication that there is a thirty day policyI am one valued customer they will lose if they fail to accept the product back because my receipt does not indicate suchI will return every piece of merchanize that I have at my house back to their storeThey are very untruthful

We apologize for the disappointmentAs we verified the package was lost in transit, we issued a credit on December 9, in the amount of $95.99, which will post in an average of seven days to the VISA card ending in Additionally, Blue Kohl's Cash in the amount of $was issued, via email, which has a redemption period of daysFor this item to be replaced, another order would have to be submitted by you on Kohls.comIf the item proves to be more expensive, we are more than happy to price adjust the order to the amount that was originally paidAs such, please respond back with the new order number so we can accommodate accordingly

In order for us to research our customer's concern accordingly, we need more information• Was the customer provided a Kohl's Merchandise Credit for the number, if so, are they able to provide the number?

Revdex.com: I Was lied toThe customer service and Manager was rude and disrespectful and they did not keep their wordKohls.com is not what it use to be I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I give up with arguing with themIf they want to go back on their word then that is up to themI am appalled that they have no integrity and are not being held accountable to what I have in writing from the companyI don't accept their response but since "they consider the issue closed" I guess I have no choice since they have dictated this situationSo much for customer service Regards, [redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersRegrettably, at this time the product is no longer availableWe apologize for any disappointment

We have spoken to our customer directly via telephone to resolve her concernAt this time, we consider her matter resolved

I didn't ask to be refunded...I asked for them to ship my itemI should not have had to repurchase an item I already bought

To investigate this further, please have customer respond with the order number that was impacted

We did apply a credit to our customer's Kohl's Charge in the amount of $on April 13, We processed an additional credit today in the amount of $to the Kohl's Charge ending in to make up the difference for Order 3503446271, bringing the total credit to $Please allow 5-business days for this to reflect on to their Kohl's Charge

Upon review of our customer's concern, it appears a refund was applied to the Kohl's Charge ending in The amount of the credit applied is $on June 09, Please advise our customer to allow 3-business days for it to appear

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintYes I did receive Kohls cash for this transaction and it was spent on 4/However I would not have made this purchase if I knew Kohls had no intentions of delivering the product I orderedI didn't contact Kohl's again until 4/about the whereabouts of the ringIt's not my fault I used the cash in that timeI was awaiting a ring that I was charged for in full Also why should I have to pay interest on something I never hadThere is also no reason on why I should have had to contact customer service times and that is not an exaggerationI am being penalized for Kohls mistakeFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a picture of the shipping information from UPS Kohl's claimed they delivered They clearly did not The package is lost and there is an exception on it How long will they continue to drag this on Please see the package was shipped on 11/ It is now a month later Also, the problem with Kohl's is that they do not give me any information, and there is nobody in their claims department that will allow a phone call through to them They make you call the Kohl's number and speak to a customer service representative who can give you no information other than the claim department is working on it This is the first information I have received from them at all in regards to this.I think days is too long at this point and now they want to drag on another 5-business days This is clearly bad customer service I plan to never order from this company again Regards, [redacted]

We emailed our customer a $Kohl's Cash to the following email: [redacted] on January 07, Also, credits were applied to our customers Kohl's Charge ending in One credit is for $and the other is for $We apologize for the inconvenience and frustration our customer experienced with her online order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This link does NOT provide rebates for my products! Regards, Jennifer [redacted]

We apologize for the disappointmentPer the Kohls.com Terms and Conditions, orders may be subject to additional verification, and as a result may be canceledHowever, as Kohl's Fraud Department was able to verify the necessary information, we are able to honor a $credit, in compensation for the lost Kohl's Cash, but, the order would have to be replacedOnce this is done, please respond back with the order number, and we would be more than happy to process the credit, up to $