Moore-Built Construction & Restoration

In order for us to research our customer's concern accordingly, we need more information• Was the customer provided a Kohl's Merchandise Credit for the number, if so, are they able to provide the number?

We regret to learn the customer did not receive the entire order and apologize for the disappointmentWe can confirm the customer has been issued a complete refund for all six chairsUpon review, we found the customer earned a $Kohl’s Cash coupon when she purchased the chairsThe Kohl’s Cash coupon was redeemed on December 1, In accordance with our Kohl’s Cash policy, the amount of the redeemed Kohl’s Cash coupon was deducted from the return amount

We regret the customer has not received their anticipated refundAt this time I am able to confirm we have processed a request for a new Kohl's Merchandise Credit to be sent to the address listed on the complaintWe advise the customer to allow 10-business days to receive thisWe apologize for the delay and any inconvenience

Revdex.com: I Was lied toThe customer service and Manager was rude and disrespectful and they did not keep their wordKohls.com is not what it use to be I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Well, I must indicate that on my receipt there is absolutely no indication that there is a thirty day policyI am one valued customer they will lose if they fail to accept the product back because my receipt does not indicate suchI will return every piece of merchanize that I have at my house back to their storeThey are very untruthful

We apologize for the disappointmentAs we verified the package was lost in transit, we issued a credit on December 9, in the amount of $95.99, which will post in an average of seven days to the VISA card ending in Additionally, Blue Kohl's Cash in the amount of $was issued, via email, which has a redemption period of daysFor this item to be replaced, another order would have to be submitted by you on Kohls.comIf the item proves to be more expensive, we are more than happy to price adjust the order to the amount that was originally paidAs such, please respond back with the new order number so we can accommodate accordingly

We did apply a credit of $to the Kohl's Charge ending in We were unable to apply a discount to the Nike item, since it is part of our excluded brands Excluded Brands: Certain products are not eligible for promotional offers and coupons as outlined below (“Excluded Merchandise”) However, you are able to earn and redeem Kohl’s Cash and YES2YOU Rewards on Excluded Merchandise The following is Excluded Merchandise:ColumbiaConverse DysonNikeLevi'sUnder ArmourKoolaburraSelect Online Exclusive Merchandise: Select online exclusive merchandise will be identified on the product page (next to the price point) as being ineligible for promotional offers and coupons, but eligible for earning and redeeming both Kohl’s Cash and YES2YOU Rewards.Select Sporting GoodsPlease advise our customer to allow 3-business days for their credit to post

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The website did not allow the coupon to reeeem on dec when it should have worked Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In May 2014, I ordered a converse shoe, order # [redacted] , the other never got delivered because it got lost according to Kohls customer service after I had made several call to them to inquireIn June 11, I ordered and paid for the same shoe with order # [redacted] to be delivered at the [redacted] StoreI was at the store on June to pick up the shoe and realized it was the wrong sizeI returned the shoe to the store the same day and ordered the correct size via phone call to customer service (from the kohls store)The order number for this is [redacted] As you can see from the attached statement for June, there are three different purchases that matched the three order numbers mentioned aboveI am yet to receive the refund for order number # [redacted] which was returned in storeThe one for order number [redacted] was never delivered because it was lost in the mailI think kohls screwed up the return and swapped themAs you can see from the statement for payment and credit, they labeled # [redacted] as a return to the store (plus shipping of 7.53)This order was lost and never returned to store, the other that was returned to the store was # [redacted] Also, please note that prices are different for each other because the shoe price reduced due to sale and I had coupons to use for the last order.This matter is dragging forever, I spent countless hours on the phone trying to resolve this, each time I explain to them, they apologize and admit their mistake and promise to credit my account but they never do Regards, [redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersRegrettably, at this time the product is no longer availableWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a picture of the shipping information from UPS Kohl's claimed they delivered They clearly did not The package is lost and there is an exception on it How long will they continue to drag this on Please see the package was shipped on 11/ It is now a month later Also, the problem with Kohl's is that they do not give me any information, and there is nobody in their claims department that will allow a phone call through to them They make you call the Kohl's number and speak to a customer service representative who can give you no information other than the claim department is working on it This is the first information I have received from them at all in regards to this.I think days is too long at this point and now they want to drag on another 5-business days This is clearly bad customer service I plan to never order from this company again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintYes I did receive Kohls cash for this transaction and it was spent on 4/However I would not have made this purchase if I knew Kohls had no intentions of delivering the product I orderedI didn't contact Kohl's again until 4/about the whereabouts of the ringIt's not my fault I used the cash in that timeI was awaiting a ring that I was charged for in full Also why should I have to pay interest on something I never hadThere is also no reason on why I should have had to contact customer service times and that is not an exaggerationI am being penalized for Kohls mistakeFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Upon review of our customer's concern, it appears a refund was applied to the Kohl's Charge ending in The amount of the credit applied is $on June 09, Please advise our customer to allow 3-business days for it to appear

I didn't ask to be refunded...I asked for them to ship my itemI should not have had to repurchase an item I already bought

We did apply a credit to our customer's Kohl's Charge in the amount of $on April 13, We processed an additional credit today in the amount of $to the Kohl's Charge ending in to make up the difference for Order 3503446271, bringing the total credit to $Please allow 5-business days for this to reflect on to their Kohl's Charge

To investigate this further, please have customer respond with the order number that was impacted

We have spoken to our customer directly via telephone to resolve her concernAt this time, we consider her matter resolved

Is the customer able to provide an image of the item that is defective so we can partner with our vendorWe can partner with our vendor to inquire to the discrepancies of the item for our customerWe are more than happy to send our customer a $gift card for the inconvenience Unfortunately, we are unable to honor a 75% discount on the item If the customer agrees, please have them reply by confirming their mailing address We are also able to schedule a pick u for the item if they would like

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is truly a shame that Kohl's is not willing to honor a price match from a competitor to keep a current customer happy Apparently, whoever is responding to my simple request does not care about their customers Perhaps a more senior person should review my complaint When the items are less, to start with, at a competitor, I don't understand why you are not able to honor that initial price It makes no sense Besides, since the purchase is done on a Kohl's charge account Therefore, you will receive some of the price match amount back in interest Instead, you are choosing to have a disgruntled customer over a small amount of a price match I thought Kohl's was a company that did care about their customers, I guess I was wrong Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to know how this will be credited? I do not want to spend another $to received my $Kohl’s cash backI would like to receive the $Kohl’s cash now so I can use it to purchase items without putting more money out Regards, [redacted]