Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11884001, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below from my iPhoneHere are the photos you requested the message never went thru to your company on the website for some reason.Sincerely,Stephanie K [redacted] Regards, Stephanie K [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is truly a shame that Kohl's is not willing to honor a price match from a competitor to keep a current customer happy Apparently, whoever is responding to my simple request does not care about their customers Perhaps a more senior person should review my complaint When the items are less, to start with, at a competitor, I don't understand why you are not able to honor that initial price It makes no sense Besides, since the purchase is done on a Kohl's charge account Therefore, you will receive some of the price match amount back in interest Instead, you are choosing to have a disgruntled customer over a small amount of a price match I thought Kohl's was a company that did care about their customers, I guess I was wrong Regards, [redacted]

Revdex.com:It has now been business days and I have not received my pre-paid Visa gift card of $from KohlsI once again chatted with a Kohls representative on Thursday May 5, who said give it business days from April 23rd Kohls can not keep on pushing the date backIt has now been well over weeks since my claim was processed and validated and has been business days since April 23rd, the date Kohls said I was to receive the gift card in their response to my complaintI ask Kohls again to provide me the gift card and if need be provide shipping/tracking details to prove that it has been mailed I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Is the customer able to provide an image of the item that is defective so we can partner with our vendorWe can partner with our vendor to inquire to the discrepancies of the item for our customerWe are more than happy to send our customer a $gift card for the inconvenience Unfortunately, we are unable to honor a 75% discount on the item If the customer agrees, please have them reply by confirming their mailing address We are also able to schedule a pick u for the item if they would like

We apologize for the customers disappointmentOur records indicate that we processed a credit on September 12, in the amount of $35.22, to the VISA card ending in Our customer is more than welcome to contact Kohls.com via phone, at ###-###-####, where we are able to reorder the item at the same price our customer originally purchased it for As we are unable to accept expired coupons, we respectfully decline our customers request to be reimbursed for her expired Kohl's Cash, and Yes2You Rewards certificate

We apologize for the disappointmentAs the model is out of stock both in store and online, a return would have to be facilitatedAs such, please return the defective item to any Kohl's store for a refundA comparable model would then have to be purchasedOur customer is also welcome to periodically check inventory in store and online, as we will be receiving more inventory of this product in February

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to know how this will be credited? I do not want to spend another $to received my $Kohl’s cash backI would like to receive the $Kohl’s cash now so I can use it to purchase items without putting more money out Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Matthew [redacted]

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer will receive a gift card via mailPlease allow 10-business days to receive this

We appreciate our customer contacting us in regards to most recent Kohls.com orderWe will be happy to research our customer's concern and reach out to him once we review his inquiry

Our customer has reached out directly to our Executive OfficesWe have contacted our customer and at this time, consider this matter closed

We apologize for the inconvenience our customer has experienced While in most cases out of stockmerchandiseis reflected prior to the checkout process, there are situations when an out of stockitemmay not be evident until the order picking processThis can be attributed to high order volume, damages, etc When anitemiscanceledbefore the orderships, the customer is not charged for thatitem

We apologize for the inconvenience our customer experienced with their ordersWe have applied a $on each orderA $credit will be applied to the Visa ending in 9846, as well as

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.II had to reorder items in order to receive them and still have not received refund for order placed not 30thIf you are now telling me I need to return to get refund fine I will do so but I will not endure any more problemsI am also waiting for delivery of order placed dec supposedly lost yet again and told can not do anything to dec which is way past xmas and delivery guaranteeI had three different orders supposedly lost, more time wasted on my part to correct and no responsibility from kohls what so ever This is unacceptable I guess I will need to return all items just to get some of my money back and then and and again be inconvenienced for your lies Regards, [redacted]

We have confirmation that the package was provided to FedEx It would be FedEx's responsibility to reimburse our customer since it was a shipping issuePlease contact FedEx for further assistanceAt this time, we consider the matter closed

In order to assist our customer with the rebate, is the customer requesting packing slips? The customer is able to log into her shopping account on Kohls.com and print out packing slips for her orders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I told the Kohls customer service representative during initial call, I am a cancer patient going through cancer treatment and NOT home Also, they were to email a prepaid return label, which I have not received to this day I still think it is unacceptable that I ordered a brand new mattress pad and received an opened and clearly used one and it's my responsibility to take care of it and find a way to return, under my current condition, and await a refund and have to place a new order and wait First of all, under my current condition, I do not want to be handling a used mattress pad with my compromised immune system This item is just going in trash I'm not dealing with this I do not have the time or energy to do the work for an error THEY made Kohls should just refund or replace, it's their awful mistake.....not mine This was not my error, this is all on Kohls Poor service and poor company "policy" Unacceptable practices Regards, [redacted]

We apologize for the inconvenience our customer has experienced due to Order We did process a return for the item and have replaced a new order for our customer for the missing item from her original orderThe new order number will be Our customer will receive tracking information via email , in regards to a shipping time frame

We respectfully decline our customers requestThe ad correctly states that certain Black Friday deals start at 12:AM (CT) on November 20, on Kohls.comHowever, doorbuster prices, which include the Fitbit for $99.99, start at 12:AM (CT) on November 23, on Kohls.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I reject their response because the only reference I can find in their terms and conditions that says they can "cancel" an order is shown belowMy purchase price of the items on this order was $each and if Kohl's will produce the advertised price for these, on their website, for each of the last weeks you will find that many/many/many of those weeks the price has been $8.99/each, therefore how can it be a pricing error? PRICING & PRODUCT INFORMATIONWhile Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion and to the fullest extent permissible by applicable law, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card as your sole and exclusive remedy if permissible under applicable lawWe apologize for any inconvenience this may cause you