Moore-Built Construction & Restoration

We apologize for the inconvenience this has causedOur customer is able to reorder the correct item on Kohls.comOnce ordered, please have her respond back with the new order number, where we will price adjust accordingly to the amount originally paid on the initial orderIn addition, she is welcome to return the incorrect item to any Kohl’s store for a full refund

Upon review of Kohls.com order number [redacted] our records indicate the customer's return of $was processed on 06/12/Also our records show a return of $for Kohls.com order number [redacted] was processed on 06/17/We advise the customer to review their June and July statements to verify the credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I told the Kohls customer service representative during initial call, I am a cancer patient going through cancer treatment and NOT home Also, they were to email a prepaid return label, which I have not received to this day I still think it is unacceptable that I ordered a brand new mattress pad and received an opened and clearly used one and it's my responsibility to take care of it and find a way to return, under my current condition, and await a refund and have to place a new order and wait First of all, under my current condition, I do not want to be handling a used mattress pad with my compromised immune system This item is just going in trash I'm not dealing with this I do not have the time or energy to do the work for an error THEY made Kohls should just refund or replace, it's their awful mistake.....not mine This was not my error, this is all on Kohls Poor service and poor company "policy" Unacceptable practices Regards, [redacted]

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandiseWe regret to learn that we have disappointed the customerWe regret to hear of the inconvenience and frustrations the customer enduredIf the Kohl’s Cash Coupons have been used, the system will deduct the coupons used value from the return amountThe details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyersRegrettably we are unable to comply with the customer's request for a credit, as the customer redeemed the associated Kohl's CashOnce again we apologize fro any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I reject their response because the only reference I can find in their terms and conditions that says they can "cancel" an order is shown belowMy purchase price of the items on this order was $each and if Kohl's will produce the advertised price for these, on their website, for each of the last weeks you will find that many/many/many of those weeks the price has been $8.99/each, therefore how can it be a pricing error? PRICING & PRODUCT INFORMATIONWhile Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion and to the fullest extent permissible by applicable law, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card as your sole and exclusive remedy if permissible under applicable lawWe apologize for any inconvenience this may cause you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We are unable to comply with the request for a refundThe customer is required to dispute the transaction with their financial institution directly

We are more than happy to research our customer's concernWe did attempt to contact to contact our customer directly to advise her how we are going to attempt to resolve her concern

Revdex.com: They never gave me a rebate formHow can I send them something that they refused to send me via US Mail? It was a simple request that they refused to grantIf you would like to see my correspondences with Kohl's, let me know I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We have been advised by our Corporate Refund Department that the customer's concerns were addressed and resolved by the Store Manager directly

We regret the customer states she was not properly credit for her returnAt this time we advise the customer to return to the store with the applicable receipts to resolve the matterShe may request to speak with the [redacted] directly for assistance

We apologize for the inconvenience and the delay the customer experienced because of their rebateWe received confirmation that a $Visa prepaid card was mailed on April 23, Please allow a few more business days to receive

We apologize for the continued disappointment; however, we stand behind our previous response and consider this matter closed

On Tue, Dec at 9:AM , [redacted] wrote:When will and how will I receive my $Kohl's Cash? I haven't heard back from the Revdex.com or Kohl's in regards to this.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I just had another $debited from my banking account todayThis is awful! You can't just keep taking people's money without their permission! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the complaint, I have already included the model number for the productsThey are the exact same [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I did the order and it went through and the credit card was charged, which it shouldn't have been until it shipped It still showed available on the website days after my order showing that it was available for purchase If at the time of my order it was out of stock it should have been cancelled and my credit card not charged and notified timely, not days later A friend of mine ordered the same TV on 11/days after I did I understand the doorbuster policies but they continued to advertise and have it available for purchase for a long time after I ordered This is Bait and Switch I am wanting Kohls to either provide me that TV at the $price point or if there are not any then I would like a TV of equal or greater value for that price There are many people I have spoken to that have the same issues Products appearing available, credit cards charged Then the order cancelledThis seems to be the Status quo with Kohls and is very unethical When a product is sold out it needs to be unavailable for purchase and removed from their website along with the ability to order it If company's keep getting away with this practice without consequences they will continue to do it that way It states Kohls policy that credit cards will not be charged until the item shipsHad I known this, since I ordered before black friday I could have taken advantage of other sales, which now sadly I cannot due to the unscrupulous business practices done by Kohls Also I did a rebate for a Keurig in SEPTEMBER, it shows it is vaild and I should receive it within days of 10/28/which I chatted with a rep who told me to give it more time to process This is just another example of Kohls unfair, unethical business practicesI will take this further If I have to Regards, [redacted]

We have processed a credit for $back to Kohls.com order # [redacted] on 02/26/ We advise our customer to allow 5-business days for the credit to appear on his Kohl’s Charge account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested a credit to my account and an apology for the inconvenience The original order was placed on May The company was notified on June It took nearly four months to resolve the issue Had I not complained publicly, the credit still would have not been posted to my account There should have been better customer service Regards, [redacted] ***

It is unclear why the customer would have not received the anticipated reward to their inboxOur records show the e-mail was sent with no indication of it being undeliverable We advise the customer to check their junk or spam folder to verify they received the e-mail to [redacted]