Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below You lost my ring before when it was an ordinary ring with no value to meNo it has sentimental value to me and I honestly don't trust you enough to have you repair itIf it was "lost again it would be irriplacable to me this timeI want a refund [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Upon review of Kohls.com order number [redacted] our records indicate the customer's return of $was processed on 06/12/Also our records show a return of $for Kohls.com order number [redacted] was processed on 06/17/We advise the customer to review their June and July statements to verify the credit

We apologize for the inconvenience this has causedOur customer is able to reorder the correct item on Kohls.comOnce ordered, please have her respond back with the new order number, where we will price adjust accordingly to the amount originally paid on the initial orderIn addition, she is welcome to return the incorrect item to any Kohl’s store for a full refund

Our customer placed order on 01/02/This order was tendered using $on her Visa card and $in Gift CardsWe processed returns for the items she did not receive on 01/23/and 02/04/The returns were processed back onto her original forms of tender; with $being processed onto her Visa as well as an issuance two Kohl’s Merchandise Credits that were mailed to our customer for $and $If our customer did not receive the merchandise credits please reply to the complaint and we will reissue new credits We apologize for any confusion our customer had with her refund

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandiseWe regret to learn that we have disappointed the customerWe regret to hear of the inconvenience and frustrations the customer enduredIf the Kohl’s Cash Coupons have been used, the system will deduct the coupons used value from the return amountThe details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyersRegrettably we are unable to comply with the customer's request for a credit, as the customer redeemed the associated Kohl's CashOnce again we apologize fro any disappointment

We are unable to comply with the request for a refundThe customer is required to dispute the transaction with their financial institution directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I just had another $debited from my banking account todayThis is awful! You can't just keep taking people's money without their permission! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We are more than happy to research our customer's concernWe did attempt to contact to contact our customer directly to advise her how we are going to attempt to resolve her concern

We regret the customer states she was not properly credit for her returnAt this time we advise the customer to return to the store with the applicable receipts to resolve the matterShe may request to speak with the [redacted] directly for assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the complaint, I have already included the model number for the productsThey are the exact same [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the continued disappointment; however, we stand behind our previous response and consider this matter closed

We apologize for the inconvenience and the delay the customer experienced because of their rebateWe received confirmation that a $Visa prepaid card was mailed on April 23, Please allow a few more business days to receive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I did the order and it went through and the credit card was charged, which it shouldn't have been until it shipped It still showed available on the website days after my order showing that it was available for purchase If at the time of my order it was out of stock it should have been cancelled and my credit card not charged and notified timely, not days later A friend of mine ordered the same TV on 11/days after I did I understand the doorbuster policies but they continued to advertise and have it available for purchase for a long time after I ordered This is Bait and Switch I am wanting Kohls to either provide me that TV at the $price point or if there are not any then I would like a TV of equal or greater value for that price There are many people I have spoken to that have the same issues Products appearing available, credit cards charged Then the order cancelledThis seems to be the Status quo with Kohls and is very unethical When a product is sold out it needs to be unavailable for purchase and removed from their website along with the ability to order it If company's keep getting away with this practice without consequences they will continue to do it that way It states Kohls policy that credit cards will not be charged until the item shipsHad I known this, since I ordered before black friday I could have taken advantage of other sales, which now sadly I cannot due to the unscrupulous business practices done by Kohls Also I did a rebate for a Keurig in SEPTEMBER, it shows it is vaild and I should receive it within days of 10/28/which I chatted with a rep who told me to give it more time to process This is just another example of Kohls unfair, unethical business practicesI will take this further If I have to Regards, [redacted]

Revdex.com: They never gave me a rebate formHow can I send them something that they refused to send me via US Mail? It was a simple request that they refused to grantIf you would like to see my correspondences with Kohl's, let me know I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

On Tue, Dec at 9:AM , [redacted] wrote:When will and how will I receive my $Kohl's Cash? I haven't heard back from the Revdex.com or Kohl's in regards to this.Thank you, [redacted]

We have been advised by our Corporate Refund Department that the customer's concerns were addressed and resolved by the Store Manager directly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have attached the letter the store manager at khols wrote stating she took the good back and it was fraud Regards, [redacted] ***

The customer contacted us originally on April 1st, 2016, and stated she accidentally left her jacket in a dressing roomUpon review of our customer's claim, we are unable to confirm her jacket was located in our storeThe store states they located a jacket, but it was not the customer's based on the description providedThe customer states hers was blue, the one located in our store location was blackWe did advise the customer to file a police report and contact either her homeowner's or renter's insurance, to see if there was a possibility they would reimburse her for her jacketAs a gesture of goodwill, we did offer our customer a $Kohl's Gift Card or a $corporate issued check, which she states she found unacceptableWe inquired with her to provide proof of purchase, but the customer states she is unable to locate itPlease note Kohl's is not responsible for lost or stolen personal belongingsIf the customer reconsiders our offer, we will be more than happy to send her either the $Kohl's gift card or $corporate issued check

We apologize for the disappointmentWe have submitted a UPS pickup request for the unauthorized items, which you are able to track via UPS, using the following number: [redacted] Once UPS picks up these items, we will process the credit in the amount of $to the VISA ending in ***, which will post to the account in an average of seven days from the date the items are picked up