Moore-Built Construction & Restoration

We apologize for our customers frustration and disappointmentWe have processed a credit in the amount of $to the VISA ending in on August This will post to the account in an average of seven daysAdditionally, if our customer would still like to reorder this item, we will gladly honor what was originally promised to the customer; however, we respectfully decline any additional compensationPlease have our customer respond with the new order number, so we can manually credit the order accordingly

We have processed a credit for $back to Kohls.com order # [redacted] on 02/26/ We advise our customer to allow 5-business days for the credit to appear on his Kohl’s Charge account

It is unclear why the customer would have not received the anticipated reward to their inboxOur records show the e-mail was sent with no indication of it being undeliverable We advise the customer to check their junk or spam folder to verify they received the e-mail to [redacted]

We apologize for the disappointmentOur customer would need to provide additional details, prior to us researching his concernPlease have him respond with the specific rebate amount, SKU information, or any other relevant information relating to his rebate informationWe will then research this accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am aware that Kohl's covers themselves legally by including statements on the back of coupons However, Kohl's misleads customers by telling them they will receive rewards for using Kohl's credit cards After the rewards are earned, the customer then is informed through the use of a disclaimer on the coupon that they will not receive the full amount of the reward because of the way the coupon will be applied to a purchase The only way the customer would receive the full amount promised is if they purchase an item at the "regular" price Based on existing lawsuits against Kohl's it is debatable that there is any such thing as a "regular" price at Kohl's Therefore, Kohl's knows full well that the customer will not receive the reward amount promised A $reward is not going to result in $to the customer, but will be reduced due to the coupon being applied prior to the discount.I have asked Kohl's to explain how they justify treating customers in this way Legal or not, this is akin to saying that I can take money from a guy I meet on the street as long as I tell him I intend to do so How do they justify this? Legal doesn't necessarily mean right Has it ever occurred to Kohl's management that people may appreciate a merchant who will be honest with people rather than trying to dupe them out of every nickel they can?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested a credit to my account and an apology for the inconvenience The original order was placed on May The company was notified on June It took nearly four months to resolve the issue Had I not complained publicly, the credit still would have not been posted to my account There should have been better customer service Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They are working with usTo date they have delivered a TV of greater value To accomplish this they charged the new TV at the old price, but they still have not credited my account for the original orderOnce that is completed, I will consider the matter closed Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Please pass along that the original complaint began at [redacted] The remainder of the complaint comes from how their customer support center responded (or lack thereof) to my follow up calls Thank you for helping me get a responseThis was the first time that I've received communication back from the company.Regards, [redacted]

Our records show a return for the missing items for Kohls.com order # [redacted] was processed on 11/08/$was returned back to the customer's VISA ending in ***, and $was placed on a Kohl's Merchandise creditWe are happy to honor the original price paid for the jeans on a new Kohls.com order, but the merchandise must be the same item and brandWe are unable to comply with the customer' request for a gift cardWe apologize fro any disappointment

We apologize for the frustration our customer is experiencingPlease let our customer know that order#was returned on October 4, 2016, and the original tender was creditedPlease advise our customer it can take an average of business days to see the creditAdditionally, we have removed her old address from her shopping profile so this problem does not happen againAs an invitation to shop with us again, please advise our customer we will be sending out a $gift card, as well as a couple 30% off coupons for her inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been very pleased with Kohl's response to my problem I would especially like to compliment Kohl's corporate employee, Jessica Stroik, for her responsiveness to my concerns She was very understanding and helpful in resolving my complaint Regards, [redacted]

We apologize for the disappointmentAs we verified the full Kohls.com order ending in was lost in transit, we refunded the order in the amount of $14.53, on January 2, which posted to the VISA card ending in Blue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysFinally, on January 5, our records indicate the boots were returned to the Kohl's store in Nashville, TN, in the amount of $236.77, which will post in an average of seven days to the Kohl's Charge card ending in

Our records show a return for Kohls.com order # [redacted] was processed on 11/26/We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We apologize for the delayAs we successfully verified transaction information on the original purchase, Kohl's Corporate Refund Department issued a check, via mail, in the amount of $67.74, which the customer will receive in an average of 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The complaint is that I am still waiting for a call back from a supervisor This has still not been resolved after attempts on my own [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I as of yet still have not received any thing from the company They told me that for the last months that this would be resolved and they were sending me the refund ....Today is the 2nd of Feb and I still have nothing Regards, [redacted] ***

We apologize for the disappointmentWe have processed two new $VISA prepaid gift cards, which our customer will receive via mail within 3-weeks

Revdex.com: ActuallyI contacted the business myselfPlease send the $gift card promised to: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We regret part of the customer's order arrived damagedWe have processed a return for the damaged items on 02/18/16, back to a ***'s Merchandise CreditWe advise our customer to allow 10-business days to receive this via USPSRegrettably, due to security purposes we are unable to comply with the customer's request to place a new ***s.com order on his behalf Additionally, if the customer has already used his ***’s Cash coupon earned from the order, the amount of the ***’s Cash will be deducted from the customer's return amountWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Had only person promised to refund $plus $in Kohl's cash I would have understood an errorBut people made this promise demonstrating this was an acceptable remedyNow all of the sudden it is notIt is not ethical or good business practice to promise something multiple (4) times and not follow through with itAfter the credits they have applied there is still $needing to be refunded as promised times and still need the $Kohl's cash that I was promised times.I would like Kohl's to show that customer care is important and keep their word.Regards, [redacted]