Moore-Built Construction & Restoration

The first order I didnt know it had changed the address until I saw it had been delivered but I didnt see it thats when I realized it had changed the addressIve called serevel time and been told different thing the first gal even noted for whatever reason it defaulted back to old addressMy addres has been chnage and old address no where on fileIve made orders since then and no trouble then out of the blue it happened again I had only noticed because I placed the same order twice but after processing the second I noticed the total was different went back to other order and some how my old address was on it so the tax made it different amountThis time I call immediately and the rep had no clue how my old address was in thereHad it happened once I may not have thought more about it but now it has happened a second time as wellLuckily some how I did get refunsed the second orderHowever im still out over $for something that randomly happened and happened again

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your helpKohls gave me a full refund to my account

We regret the customer’s recent issue with their fragrance purchasePlease advise the customer to respond with their receipt or order information so we may research this matter further

Our records show the customer was contacted by an Advisor in the Executive Office, and her concerns were addressedThe applicable credit was processed, and the customer was offered 30% off replacement item and free standard shippingWe advise the customer to reply with the new order number to receive the applicable credit

I have sent the orders numbers already and also contacted kohls.com and they stated there is nothing they can do...even spoke with a supervisorAgain the order numbers are below.There are a couple orders and they are below: 7287700829- The Men's Urban Republic Ballistic Parka was ordered in Medium...Packing slip said Medium price tag said Medium but the jacket tag read Large 6478490270- The SevenSpeyside Women's Waterproof Duck Boots was ordered in a women's 10...Packing slip said 10...box said 10...but inside there was a women's and a women's 8.Our daughter also got a vest for Christmas for her aunt...ordered in a large, packing slip says large but its a medium Regards, Jayme P***

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order # [redacted] Our records show we sent the earned promotion to [redacted] The e-mail was not returned, and we have no indication that the message was undeliverableRegrettably we are not able place the value of the Kohl's Cash on a Store CreditHowever, we would be more than happy to honor the Kohl's Cash on a future Kohls.com orderWe advise the customer to reply with her new order number and we will credit her accordinglyWe apologize for any inconvenience

We apologize for the disappointmentOn January 23, we processed a credit in the amount of $80.00, in compensation for the price adjustment on the Kohls.com order ending in 2327, which will post to the Kohl's Charge card ending in in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Had only person promised to refund $plus $in Kohl's cash I would have understood an errorBut people made this promise demonstrating this was an acceptable remedyNow all of the sudden it is notIt is not ethical or good business practice to promise something multiple (4) times and not follow through with itAfter the credits they have applied there is still $needing to be refunded as promised times and still need the $Kohl's cash that I was promised times.I would like Kohl's to show that customer care is important and keep their word.Regards, [redacted]

Revdex.com: ActuallyI contacted the business myselfPlease send the $gift card promised to: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I filed this complain I stated I received a partial refund which I didnotI received a refund for an online purchase #that what IreceivedI also bought a coffee make in store #Monroe stToledo oh.$That is what has not been refundedI apologized I had brainsurgery and got the two confusedI did send copy of receipt as requestedto Kohl'sIt clearly states in store purchase at store # The coffeemaker item numbers are even different that is why the amounts differ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Please see the attached document showing that I got the email and immediately called they have not followed through with anything they have told me and they have not told the truth My credit account was still credited as this email states I know they can do that immediately I got Kohl's cash I want my credit card corrected and the gift card [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Andrea [redacted]

Our records indicate that the payment method was not charged for the canceled order; however, there was a subsequent order placed with charges that are validPlease also note that all inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact Kohls.com, via phone, at ###-###-####As such, we consider this matter closed

We are able to confirm that a return for the incorrect merchandise from Kohls.com order # [redacted] was refunded in 10/17/Our records also indicate Kohls.com order number # [redacted] was delivered 10/17/This item was directly shipped from the vendor and not a Kohl's warehouseWe will forward the feedback regarding the customer's recent experience We apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never receive any gift card that they said they sent out! Also I never received any email saying that the order was cancelledI only received the email saying the order was shipped outPlease send out the order as in that order, or please DO return gift cards to meIf you refund gift card to me, please make sure refund me the whole amount that I paid! Regards, [redacted] ***

Our records indicate that we attempted to mail out a Kohl's Merchandise Credit (KMC) to the address on file on November 17; however, it was later returned to us, as it was undeliverableAs such, please respond back with an updated address, as it appears on deliverable US mail, so we can issue out the corporate refund

We have requested the customer be issued a $credit to the Discover Card ending Going forward, our customer needs send in a rebate form since this request has beem honored in the past numerous times Please advise our customer to allow 7-business days for this credit to reflect on their credit card

We apologize for the disappointmentTo investigate further, please reply back with the order number or any other relevant order informationAs the customer checked out as a "guest" online, we are unable to lookup any transaction information

Upon review, we can confirm a return was processed for our customer in the amount of $in the form of a Kohl's Merchandise CreditPlease advise our customer to allow 7-business days to receive

We stand behind our previous responseWe have sent feedback to the associate who gave poor customer service, as well as asked for a Social Security numberAdditionally, our records indicate the replacement item was delivered via USPS on December at 4:PMAs such, we consider this matter closed