Moore-Built Construction & Restoration

We apologize for the inconvenience the customer experienced due to not receiving Order We did process a refund in the amount of $on the Kohl's Charge ending in Please allow 5-days to have the credit reflect on the customer's Kohl's Charge

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is non satisfactory to meBut don't want to take up your value time with for company that doesn't care about their customers, hence considering this matter as closed Regards, [redacted]

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcRegrettably at this time SKU is out of stock, and no longer available for purchaseWe apologize for any disappointment

We apologize for the inconvenience the customer experiencedWe are more than happy to research our customer's concernWe have partnered with our ronline ordering department to find a resolutionOnce we have a response, we will be more than happy to follow up with our customer

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding signIf a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the sign or merchandise should be honored at the point of sale registerI regret that our associates were not more accommodating when the matter was first brought to their attentionPlease know that your comments have been taken seriously and I will be forwarding your concerns to the store's District Manager for internal review

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohls offered to take back the item that they mistakenly shipped me, refund my money and then have me repurchase the item again instead of simply sending me the correct itemThe shoes that they sent me was their mistake, I am asking them to correct their mistakeInstead of me returning the item that they meant to send to someone else, wait for my refund, call back again, explain the situation to someone else so that I can get the same price, reorder the shoes and then wait for the correct item to be shippedMeanwhile, all the store has to do is simply ship me the correct item that I paid forThey already have my moneyThey already have my orderI am the one sitting here still waiting for the item Regards, [redacted]

We apologize for the negative experienceHowever, going forward all rebate forms for Kohls.com in store pickup purchases are found online on the product page, along with all necessary instructionsAs a courtesy, we have processed a rebate for all three qualifying itemsAs such, a $VISA prepaid card will be issued, via mail, and will be received within 4-weeks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note I did not receive the package on January as the Kohl's representative stated, I believe Kohl's delivered it to my local postal service to on January to complete the deliveryI did finally receive it much later than promised Thanks Houston Revdex.com for your assistance Regards, [redacted]

We will be more than happy to research our customer's concernMore information is neededPlease inquire our customer which item was received incorrectly, since it was not specified in the original complaintOnce that information is received, we will be happy to research our customer's concern

Here is the invoice I received with the dark grey sweater instead of the color I orderedIf you please also forward this to KohlsI really am thankful for the helpThanks!

We have processed a return for Kohls.com order # [redacted] back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for the lack of customer service, and any inconvenience

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer serviceOur customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the service anticipated

We apologize for the disappointmentWe have refunded the shipping charges, in the amount of $35.80, on all four Kohls.com orders, which will post in an average of seven days to the VISA card ending in To expedite a credit for the inadvertently shipped orders, please return the items to the nearest Kohl's store, located at; [redacted] *** Clovis, CA 93612, for a full refund

We apologize for the disappointmentAs the Kohls.com order ending in [redacted] was lost in transit, we credited the order, on January 3, in the amount of $97.36, which will post to the Kohl's Charge card ending in [redacted] in an average of seven daysFor questions regarding interest charges, please contact Kohl's Customer Service, via phone, at ###-###-####

We apologize for the disappointmentOn January 15, we refunded the full Kohls.com order ending in in the amount of $243.98, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysAdditionally, a separate refund in the amount of $was credited, in compensation for the shipping surcharge on the damaged Kohls.com order ending in 1268, which will post to the same payment method in an average of seven daysFinally, for questions and concerns regarding credit reporting, please contact Kohl's Customer Service, via phone, at ###-###-####

We have reviewed the customer's concerns related to Kohls.com order # [redacted] Our records show that only three of the five items were credited when the return was originally processed on 11/19/We have processed the additional credit on 02/18/Part of the return was processed back to the VISA ending in 9258, and the remainder was placed on a Kohl's Merchandise CreditWe advise our customer to allow 10-business days to receive this via USPSWe apologize for the error

Unfortunately, we do not issue cash back for Kohl's gift cardIt is also stated on the gift card is only redeemable for merchandise at the Kohl's store or Kohls.comIt also states it is not able to be redeemed for cash or the purchase of other gift cards and also is unable to be applied as a form of payment to the Kohl's ChargeAt this time, we consider this matter closed

We apologize for the disappointmentIn store purchases placed within an earning period cannot be combined to earn additional Kohl's CashAs we are unable to issue $Kohl's Cash, we will, as a courtesy, issue a $credit off a future Kohls.com orderTo receive this, please contact Kohls.com, via phone, at ###-###-####, and reference the email address used on your Kohls.com shopping account

We regret the customer was not able to order their desired merchandiseRegrettably the merchandise remained on the website due to an error, and is no longer availableWe have partnered with the appropriate channels to have the item removed from the website until it becomes available again Additionally, we have credited the customer's account $for the Kohl's Cash used on the third orderWe advise the customer to wait 24-hours for the credit to appearWe apologize for any disappointment

We apologize for the inconvenient and disheartening situation regarding the customer's Kohls.com orderAlso, we regret the customer received the misinformation that her Kohls.com order was able to be reshippedWe have processed a return on 02/09/16, back to the customer's VISA ending in ***We advise our customer to allow 7-business days to receive thisAdditionally, the customer's feedback has been shared with our E-Commerce Executive Department to ensure that our best practices are executedWe apologize for any disappointment