Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am letting Kohl's.com know I have contacted Kohl's Store in [redacted] , I spoke to one of the managers and she offered to order the chairs again, have one of her employees put it together for me in the store, take the chair from Kohl's.com back, credit my account, then sell me the chair again and take an additional 30% off This manager was AMAZING, I should of gone to them from the beginning instead of wasting my time with Kohls.comKohls.com should be ashamed of themselves and their lousy, non friendly serviceThank god for facebook, instagram, twitter and all other social media making it easier for us consumers to voice our bad experiences with these unfriendly department stores [redacted]

We regret the customer was not able to order their desired merchandiseRegrettably the merchandise remained on the website due to an error, and is no longer availableWe have partnered with the appropriate channels to have the item removed from the website until it becomes available again Additionally, we have credited the customer's account $for the Kohl's Cash used on the third orderWe advise the customer to wait 24-hours for the credit to appearWe apologize for any disappointment

The portion used with a gift card was returned to a Kohl’s Merchandise Credit, and mailed to the customer via USPSPlease allow 10-business days to receive thisWe apologize for any inconvenience

We will be more than happy to research our customer's concern, but more information is requiredIs the customer able to provide an order number or email address linked to the order? if possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] My receipt does not state this, nor is it posted anywhere in your Stroudsburg, PA store Staff should tell customers the new policy!

Revdex.com: In response to Kohl's question, the answer is yes, I thought it was clear that I was trying to order a match to that chair response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We apologize for the inconvenient and disheartening situation regarding the customer's Kohls.com orderAlso, we regret the customer received the misinformation that her Kohls.com order was able to be reshippedWe have processed a return on 02/09/16, back to the customer's VISA ending in ***We advise our customer to allow 7-business days to receive thisAdditionally, the customer's feedback has been shared with our E-Commerce Executive Department to ensure that our best practices are executedWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Until I receive compensation for the lost value of $I will not find the issue resolved I will not do business with Kohl's until this is resolved Their opinion on how "clearly" the expiration was visible is laughable at best and does not address the fact that none of this was explained to me during the sales transaction The locations are extremely small and are very confusing as their was the Kohl bucks value on the same coupon for an entirely different offer Regards, [redacted]

Customer has reached out to us through a different channel Appears a full refund was processed for our customer as of August 08,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohls has been informing me that my request has been processed since October of 2015, yet I have not received confirmation that I am unsubscribed I continue to receive conflicting information from everyone I speak to This is the worst customer service experience I have ever had Regards, [redacted]

Since I had paid with Kohl;s credit card and I do have the receipt for it, why they can not send me a check, why should I accept the store credit? I do not wish to do business with them anymore

We regret the customer lost the Kohl's Cash used for Kohls.com order # [redacted] , due to the order being canceledAs a gesture of goodwill we will send the customer a gift card for the applicable amount used on Kohls.com order [redacted] We advise the customer to allow 10-business days to receive this via USPSWe apologize for any inconvenience

It has now been over days and I still do not have a checkI seriously believe they are just holding into my money and never return itThe recipe says to days nothing about business daysThe lady I have emailed with that clearly dis nothing to fix this said to days then changed and said business daysAnd big surprised we are well over business days I want my money and I want them to pay late fee now adding up more and more for ever day I do not get my moneyHow can a company hold onto something that isn't theirs Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received any credit on the MasterCard yetAlso why did they issue a merchandise credit for the second order when I paid using my MasterCard? I would like the money back on my MasterCard [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the inconvenience our customer experienced when attempting to make a return Can the customer please confirm which store location she attempted to make the return, if possibleOnce we have that information, we can address our customer's complaint accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]\A Company can Not void a day warranty if they do Not have a replacement available,for the defective item they sold, it is against the lawPERIODGive a refund for the defective item, and give us back any kohl's cash used, which, would be spent at kohl's, and both people win.This isn't much different than Kohl's "Reference Pricing scheme" Only the names have changed, It's stealing earned customer Kohl's cash, Kohl's falsely voiding warranties, Not having a replacements availableAnd most certainly Credit card FraudThe LA City Attorney summed up what the court decision was in the suite against Kohl's in that schemeTheir office will ensure Customers can make informed choices when spending their hard earned money; without, fraudulent schemesIf not resolved by Kohl's Now The City's office would most assuredly take this scheme tooI will be filing for Credit card fraud Regards, [redacted]

We apologize for the missing itemA full refund to the original method of tender has been completed and will be appear on the customer's end in an average of two weeks

We apologize for the disappointmentAs we periodically update our inventory assortment, products, such as these shoes, are sometimes phased out As such, please pick a comparable item and we would be more than happy to price match the item to what was originally paid

It is unclear why the customer's Kohls.com return was delayedWe have processed a return for Kohls.com order # [redacted] on 01/25/Part of the return was processed back to the customer's Kohl's Charge account, and the remainder was placed on a Kohl's Merchandise Credit sent via USPSWe advise our customer to allow 10-business days to receive thisWe sincerely apologize for any inconvenience

We deeply apologize for the disappointmentWe verified an item in the Kohls.com order ending in was damaged while in transitAs such, on January 16, we refunded the item in the amount of $28.48, which will post to the VISA card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days