Moore-Built Construction & Restoration

We apologize for the inconvenience and frustration our customer experienced with her recent Kohls.com return The Kohl's Cash ending in still has the balance of $on there which she can use up to March 12, We will research the other Kohl's Cash which reflect no balance Once we research her inquiry, we will be happy to follow up with our customer

We apologize for the disappointmentAs we periodically update our inventory assortment, products, such as these shoes, are sometimes phased out As such, please pick a comparable item and we would be more than happy to price match the item to what was originally paid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]\A Company can Not void a day warranty if they do Not have a replacement available,for the defective item they sold, it is against the lawPERIODGive a refund for the defective item, and give us back any kohl's cash used, which, would be spent at kohl's, and both people win.This isn't much different than Kohl's "Reference Pricing scheme" Only the names have changed, It's stealing earned customer Kohl's cash, Kohl's falsely voiding warranties, Not having a replacements availableAnd most certainly Credit card FraudThe LA City Attorney summed up what the court decision was in the suite against Kohl's in that schemeTheir office will ensure Customers can make informed choices when spending their hard earned money; without, fraudulent schemesIf not resolved by Kohl's Now The City's office would most assuredly take this scheme tooI will be filing for Credit card fraud Regards, [redacted]

We have processed a refund in the amount $for Order This will be applied to our customers Kohl's Charge ending in Please advise our customer to allow 3-business days for this to reflect

We deeply apologize for the disappointmentWe verified an item in the Kohls.com order ending in was damaged while in transitAs such, on January 16, we refunded the item in the amount of $28.48, which will post to the VISA card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

We apologize for the missing itemA full refund to the original method of tender has been completed and will be appear on the customer's end in an average of two weeks

We apologize for the inconvenience our customer experienced when attempting to make a return Can the customer please confirm which store location she attempted to make the return, if possibleOnce we have that information, we can address our customer's complaint accordingly

Our records show a return for the jacket from Kohls.com order # [redacted] was processed on 12/22/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Upon review of our customer's concern, we have determined our customer needs to file a police report and pursue the remaining credit for the missing items with his local postal inspector or the shipper that delivered their package(UPS, Fed EX etc.)We have confirmation of delivery and our customer has had claims with us in the past for the same concern, in which we have applied credits for missing itemsAt this time, we recommend our customer ship his orders to a different address or encourage our customer do his shopping at his local store going forward

We thank our customer for contacting Kohl's Department Stores about their cancelled orderWe regret to learn that the items were not available when the order was submitted onlineWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe apologize for any inconvenience this may have causedWe apologize for the inconvenience and frustration this may have caused

Based on retail value of Order 8637649322, the customer would need to file a police report and file a claim with UPSKohl's can verify that UPS picked up the item from our fulfillment centerUPS has confirmed that they met someone at the residenceAt this time, we consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have email confirmation that the item was returnedSee attached screenshot Regards, Shannon [redacted]

We apologize for our customers frustrationWe have provided a credit to our customers VISA card ending in ***, in the amount of $44.94, on September 14, This will post to our customers account in an average of seven daysOnce this credit posts, our customer is more than welcome to reorder the item

On February 19, we resolved this for the customer via the Revdex.comIn our resolution we stated that we issued $worth of Yes2You (Y2Y) Reward points, in compensation for the lost Kohl's Cash, which will be sent, via email, on March and will be redeemable through March As such, we consider this matter resolved

We have partnered with our rebate department and have confirmed they will be mailing our customer a $prepaid Visa gift cardPlease advise our customer to allow 4-weeks to receive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $but that is not want I returnedI returned packages of Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size and I order size so was kohl's error.I never gave them a order number so they must have just used a number for prior order,They owe me $for the packages of briefs, $taxand $postage and $return postage Tracking Number: [redacted] Regards, [redacted]

We apologize for the inconvenience the customer experienced with Order Unfortunately, we no longer have the jacket in stockWe did process a return in the amount of $to the customer's MasterCard ending in If you wish to reorder when it becomes available, we will be more than happy to honor free shipping and a 30% discount (exclusions may apply)

We have processed a return for Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to update the shipping information on her shopping profile before placing future orders

We have verified that we did handle our customer's return accordinglyOur customer was emailed three Kohl's Cash in the following amounts:$8.82- 225050171506505$16.28- 225052987042541$4.90- 225050795114602Which is $all together Also, our customer was provided credit in the amount of $The customer has been reimbursed in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowApparently you either didn’t read or misread what I wrote previouslyI DO have the wallet application on my phoneI urge you to use your stores camaras and roll back to the the day before Easter with a cashier named ***It is quite clear if you review tape that we both look at the app on my iPhone and she looks at the original order using the numbers of the Kohl’s cash I had used to pick up the item that was in my hand as we were speaking about the egg dishSo we used the kind instructions you gave me in your response to my Revdex.com reportAnd the fact that you won’t give me the left on that one Kohl’s cash reward is laughable and quite sad at the same timeIn essence what you are saying is you would rather lose a 200-dollar per month customer than address her concerns regarding the very fraudulent Kohl’s Cash issueSince I have the wallet app, need no instructions on how to use it, pay my bill every single month on time, have excellent credit, and rarely even try to use the Kohl’s cash because it is always an issue, you have taught me a lot about how Kohl’s does not value or need it’s customers, refuse to help when their problems when they originate at a Kohl’s store, and send insulting instructions regarding what to do even though the complaint clearly states I not only knew ‘what to do’ but we attempted to do it even though it ended up unsuccessfulDue to the uncaring, absurd response to my complaint, which was clearly not read, I will NOT be returning to Kohl’s ever againAnd I will be contacting local TV stations with consumer complaint issues that go unresolved which are ridiculously addressed Regards, [redacted]