Moore-Built Construction & Restoration

We apologize for the inconvenience and frustration our customer experienced with her recent Kohls.com return The Kohl's Cash ending in still has the balance of $on there which she can use up to March 12, We will research the other Kohl's Cash which reflect no balance Once we research her inquiry, we will be happy to follow up with our customer

We apologize for the inconvenience, but Kohl's does stand by our Special Holiday Return Policy Regrettably, a return is unable to be madePlease advise our customer to refer to the link below for more information regarding our electronics return policy.https://cs.kohls.com/app/answers/detail/a_id/1086/kw/

In order for our customer to receive a full refund for Kohl's Cash used on their order, they would need to speak to an associateThe customer can contact is 1-800-837-

We have processed a refund in the amount $for Order This will be applied to our customers Kohl's Charge ending in Please advise our customer to allow 3-business days for this to reflect

We respectfully decline our customers "desired resolution" request, as the ad correctly states that the Fitbit doorbuster price of $99.99, with $Kohl’s Cash, starts at 12:AM (CT) on November 23, on Kohls.com Additionally, we accordingly set quantity limits on select items to ensure inventory is available for all customers

We apologize for the inconvenience our customer experienced due to their recent online orderWe have verified the item is out of stock currently, but it is noted that once it comes back in stock, we can honor all discounts and price from when our customer initially placed their order

We have no record of any system errors that would have prevented the customer from redeeming the promised promotion As previously stated we have accommodated the request for the $promised creditWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $but that is not want I returnedI returned packages of Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size and I order size so was kohl's error.I never gave them a order number so they must have just used a number for prior order,They owe me $for the packages of briefs, $taxand $postage and $return postage Tracking Number: [redacted] Regards, [redacted]

We apologize for the inconvenience the customer experienced with Order Unfortunately, we no longer have the jacket in stockWe did process a return in the amount of $to the customer's MasterCard ending in If you wish to reorder when it becomes available, we will be more than happy to honor free shipping and a 30% discount (exclusions may apply)

Based on retail value of Order 8637649322, the customer would need to file a police report and file a claim with UPSKohl's can verify that UPS picked up the item from our fulfillment centerUPS has confirmed that they met someone at the residenceAt this time, we consider this matter resolved

Upon review of our customer's concern, we have determined our customer needs to file a police report and pursue the remaining credit for the missing items with his local postal inspector or the shipper that delivered their package(UPS, Fed EX etc.)We have confirmation of delivery and our customer has had claims with us in the past for the same concern, in which we have applied credits for missing itemsAt this time, we recommend our customer ship his orders to a different address or encourage our customer do his shopping at his local store going forward

We have verified that we did handle our customer's return accordinglyOur customer was emailed three Kohl's Cash in the following amounts:$8.82- 225050171506505$16.28- 225052987042541$4.90- 225050795114602Which is $all together Also, our customer was provided credit in the amount of $The customer has been reimbursed in full

On February 19, we resolved this for the customer via the Revdex.comIn our resolution we stated that we issued $worth of Yes2You (Y2Y) Reward points, in compensation for the lost Kohl's Cash, which will be sent, via email, on March and will be redeemable through March As such, we consider this matter resolved

We have processed a return for Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to update the shipping information on her shopping profile before placing future orders

We apologize for our customers frustrationWe have provided a credit to our customers VISA card ending in ***, in the amount of $44.94, on September 14, This will post to our customers account in an average of seven daysOnce this credit posts, our customer is more than welcome to reorder the item

We have partnered with our rebate department and have confirmed they will be mailing our customer a $prepaid Visa gift cardPlease advise our customer to allow 4-weeks to receive

We thank our customer for contacting Kohl's Department Stores about their cancelled orderWe regret to learn that the items were not available when the order was submitted onlineWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe apologize for any inconvenience this may have causedWe apologize for the inconvenience and frustration this may have caused

Our records show a return for the jacket from Kohls.com order # [redacted] was processed on 12/22/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have email confirmation that the item was returnedSee attached screenshot Regards, Shannon [redacted]

We have apologized for the customer's poor customer service experience, and thank them for their feedbackRegrettably we are unable to accommodate their request for a credit