Moore-Built Construction & Restoration

First and foremost, we wish to extend an apology for the unfavorable experience our customer recently had with usWe strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customers expectationsWe expect our associates to accommodate our customers in a courteous and professional mannerPlease know that our customers comments are instrumental in helping us to improve processes and ensure that all customers have a great experience with Kohl'sWe are grateful for the feedbackWe have sent our customer 30% coupons that may be applied toward a future purchase for the inconvenience they experienced

While we appreciate our customers business, unfortunately, if lost, Kohl's Cash is unable to be retrievedWhile we are unable to accommodate for the lost Kohl's Cash, for future orders we encourage our customers to download the Kohl's App, and store their Kohl's Cash digitally in their "Mobile Wallet." This ensures that earned Kohl's Cash will never get lost again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I prefer to have a pair of jeans sent to me that are the same type for the $and whatever cents I was paying for the jeans I wanted to receive the jeans Item number [redacted] size dark blue Regards, Sarah ***

We apologize for the inconveniencePlease have our customer reorder the merchandise, and kindly have them provide the new order numberWe would be more than happy to adjust the price to the same amount on the original order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Pam ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]KOHLS JUST COPY-AND-PASTE THEIR FIRST RESPONSEI HAVE ALREADY SPOKEN TO KOHLS ASSOCIATE AT THE PROVIDED NUMBER BUT SHE SAID SHE COULD NOT HELP ME AND TRANSFERRED ME TO THEIR ONLINE SHOPPING NUMBER, FOLLOWED WITH ENDLESS VERIFICATION OF IDENTITY AND ANOTHER TRANSFERBY DOING THIS KOHLS IS DOING NOTHING BETTER THAN PISSING ON THEIR CUSTOMERS LIKE MEI DO NOT ACCEPT THIS RESPONSENEVER WILL I DOTHANK YOU Revdex.com, YOU ARE HELPFUL BUT KOHLS IS NOT Regards, Lina ***

We apologize for any additional disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This refund, if it actually comes through in another days, is short by $ Kohl's charged me $and is refunding $ THe package was not delivered because of "an incomplete address" per the US post office so is no fault my mine it was undeliverableTherefore I should be be responsible for their shipping chargeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As previously stated, my calls to customer service to date have been inefficient and unsuccessful, as I have endured lengthy wait times, have encountered negligent staff, and have been promised refunds that were not issued until I contacted the Revdex.comI will not move forward with accepting this company’s response, until I have written confirmation that the promised refunds for interest and late fees were issuedI have also not been provided copies of my call logs nor have I received a call from the corporate level as requested on multiple occasions [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Alexis [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There is no way that the time frame of this situation was in anyway acceptableAlso, the fact that this company flat out lied to their customer is more than disturbingI do not accept their excuse either seeing as I have documentation showing the truth of the matter [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never requested to receive a store creditI always requested a refund check, as stated on the return receipt Regards, [redacted]

We apologize for the inconvenienceThe customer can dispose of the item received, we reordered the item for our customerOrder number is [redacted] The customer will be emailed tracking information

Revdex.com: TThe last message had the order number in the message and the original complaint included the order numberfor the 3rd time, is the order numberPlease stop stalling and read my responses because I have included the order number each and every time I have reviewed the response made by the business in reference to complaint ID 11875868, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Eva B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called back twice, including less than a half hour after their phone call to me and left a message both timesI have not heard backI still have the packages because no one has been assigned to pick them up Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I disagree with their statement, it's not worth my time I have closed my Kohl's account and will no longer do business with them Regards, [redacted]

In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation numberOnce, that is received, we can look into our customers concern

So we can further address our customer's concern, please have our customer provide the following information:The Kohl's Merchandise Credit numbers provided for the return for the Fit Bits returned.Also, just to clarify, the customer is seeking a complete credit in the amount of $to be applied to their credit card?

We advise the customer to attach a screenshot of the sale price in question, as our records do not indicate a difference in price

We have processed a return for Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We are more than happy to research our customer's concernIs the customer able to provide the email in which the $coupon was sent, so can further research on our end