Moore-Built Construction & Restoration

We apologize for any inconvenience our customer has experiencedWhen placing a "Buy Online, Pick up in Store" order, the payment has to be made online in order to pick the item(s) up from the storeThe order is then held at the store for five calendar daysWe do send a reminder email one day before we cancel the order and return the merchandise to the store floorOnce the order is cancelled, the account will be credited for the amount of the orderOur records indicate a refund was processed for order on December 31,

We apologize for the disappointmentOur records indicate that a package in the Kohls.com order ending in was rerouted back to our warehouseAs such, on December 29, we issued a refund for this in the amount of $54.59, which posted to the VISA card ending in Additionally, on February 5, we issued a Kohl's Merchandise Credit (KMC), in compensation for the lost Kohl's Cash used on this order, in the amount of $315.00, which will be delivered, via mail, in an average of 7-business days

What items specifically did the customer purchase?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI appreciate the effort to refund my second payment and ship me out a new stool, however, I still have not received the stool as of this emailThe problem continues to be the advertising and customer service that I and I am sure many other people received in an attempt to correct the situationKohls continues to insist that it was one stool per set, but that the picture shows twoI have attached a picture of the order, where it clearly states in the description that it is a two piece set Regards, [redacted]

We apologize for our customer missing a item from their most recent Kohls.com orderWe have verified returns were processed for our customer on November 25, We also mailing out our customer a $gift card for the Kohl's Cash tendered on her order

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipatedAt this time we advise the customer to reply with the UPC or SKU information for the missing items from Kohls.com order # [redacted] for the applicable creditWe apologize for any inconvenience

We deeply apologize for the frustrationHowever, per the request, we have removed you from our mailing listPlease allow an average of 2-months to stop receiving marketing mailersFurthermore, to stop receiving emailed Sales Alerts, click on the "unsubscribe" button at the bottom of any email from us When unsubscribed, it will take an average of 3-weeks to stop receiving emails from us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]

We apologize for the disappointmentAs a 30% off discount, as well as a dollar off coupon were used on the order, the full $will not be reimbursedHowever, On November 30, we credited the item in the amount of $42.61, which will post to the Kohl's Charge card ending in ***, in an average of seven business days

Hello-I also just checked my Kohls account, and to this day, the only amount I was refunded to my Kohls charge is the $This is regarding complaint # [redacted]

We apologize for the disappointmentWe verified the Kohls.com order ending in was lost in transitAs such, on January 15, we issued a refund for the full order in the amount of $60.49, which will post to the Kohl's Charge card ending in in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowApparently you either didn’t read or misread what I wrote previouslyI DO have the wallet application on my phoneI urge you to use your stores camaras and roll back to the the day before Easter with a cashier named ***It is quite clear if you review tape that we both look at the app on my iPhone and she looks at the original order using the numbers of the Kohl’s cash I had used to pick up the item that was in my hand as we were speaking about the egg dishSo we used the kind instructions you gave me in your response to my Revdex.com reportAnd the fact that you won’t give me the left on that one Kohl’s cash reward is laughable and quite sad at the same timeIn essence what you are saying is you would rather lose a 200-dollar per month customer than address her concerns regarding the very fraudulent Kohl’s Cash issueSince I have the wallet app, need no instructions on how to use it, pay my bill every single month on time, have excellent credit, and rarely even try to use the Kohl’s cash because it is always an issue, you have taught me a lot about how Kohl’s does not value or need it’s customers, refuse to help when their problems when they originate at a Kohl’s store, and send insulting instructions regarding what to do even though the complaint clearly states I not only knew ‘what to do’ but we attempted to do it even though it ended up unsuccessfulDue to the uncaring, absurd response to my complaint, which was clearly not read, I will NOT be returning to Kohl’s ever againAnd I will be contacting local TV stations with consumer complaint issues that go unresolved which are ridiculously addressed Regards, [redacted]

We have processed a return for our customer for Order XXXXXin the amount of $Our customer will also be receiving $in Kohl's Cash emailed to her to the email provided on the orderWe also will mail out our customer a $gift card for the inconvenience and frsutration she experienced

Upon review of Order 4818129634, it does appear we did process a credit in the amount of $to our customers Kohl's Charge ending in

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The refund has been processed Thank you Regards, [redacted]

We apologize for the customer's disappointmentUpon further review, it appears that we have refunded the items in question on 9/27/We consider this matter to be closed at this time

No this does not solve my issue They had told me on 12/26/that they would send me a replacement set of headphones since they had falsely advertised the ones that I had bought in November as PScompatible I received them for Christmas for my son and they were NOT compatible I called on 12/26/and was told that it would be an even exchange and that the ones they were sending out WERE compatible with PS I was told that they would correct their website which they did I received those and of course ADVERTISING yet again Those also were not compatible with PS I called again and they said they would fix their website which still is not fixed and is ADVERTISING If you bring up Turtle Beach ear force Pheadset on their website it STILL says compatible with PS When you get the box it only says PSand my son called and they said NO it is not compatible with PS ALL this is their fault and I should not have to get Kohls cash or a Kohls merchandise slip when I had to go elsewhere because they STILL will NOT fix their advertising Their rep helped me pick out the ones that were compatible and that was a lie Also attached is their e-mail saying I would not receive my refund for to days I do not want a merchandise credit slip when they do not even have ear phones compatible with PS My son's gift was for a PSheadphone set and he had to go elsewhere They should be in trouble for advertising Do I need to open a different claim for that? If you don't have what you promised to the customer times then you should give the customer their money back if they have to go somewhere to buy what you promised falsely and did not have.Regards, Karen ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a voicemail last week and called Kohl's back and left a message I also called the number in their previous response this week and left another message I still have not received any calls back and there has been no resolution Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11951148, and find that this resolution is satisfactory to me Regards, Ting L**

Kohl's Cash is non-transferableThis situation was handled correctly under our current Kohl's Cash policy, and no compensation is warrantedPlease have our customer contact our fraud department at ###-###-#### to discuss in further detail