Moore-Built Construction & Restoration

In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation numberOnce, that is received, we can look into our customers concern

We regret to learn the customer's credit card was used without his authorizationIf the credit card used was a Kohl's Charge card, we ask the customer contact our internal Fraud Team at ###-###-####If the credit card used was a third party credit card, the customer must contact his financial institution for assistance

As a gesture of goodwill and our commitment to customer service we are offering to send the customer a $Kohl’s gift card

Complaint [redacted] refers to both the customer’s credit card and experience at the storeKohl’s will maintain complaint [redacted] and request Revdex.com open an associated complaint and sent to Capitol One for further handling on the credit card aspect We regret to learn of the customer’s unpleasant experience at our storeWe will follow up with the Store Manager to ensure that this matter is reported to our claims administratorThis office will reach out to our customer directly

Kohl's was notified by the carrier that the customer's anticipated package was returned due to "No mail receptacle, unable to forward." We have processed a return for the Nutribullet on 02/09/We advise our customer to allow 10-business day to receive thisWe apologize for any disappointment

I am afraid you didn't read my complaint There is no ordersThere is a problem on Kohls.com websiteWhen I was trying to place the order using the gift cards, the money in the gift card was taken but no orders generatedYou can repeat this problem when you use gift cards that are cent more than the total amount of the orderYou can search my phone number for the cases created when I called kohls (the case number was treated as SSN and not allowed here)Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We can confirm a full return was processed for our customerWe show a credit for $on December 18, and a credit on February 09, in the amount of $which equals a total of $Our customer earned $in Kohl's Cash on her order, we can send it in the form of a gift card, but Kohl's does not accommodate for rebates not mailedWe apologize for the inconvenienceAt this time, we consider this matter closed

We apologize for the inconvenience, but that specific promotion was not offered directly from Kohls.comThat is from an unauthorized source, and that specific brand is also an excluded item, which means no discounts can be applied https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

Our records indicate we received her complaint through a different channel and have addressed her concerns

We apologize for our customer's disappointmentUpon review of this customer's account, we are unable to reimburse him for these gift cardsIf the customer has any other further questions regarding this matter, he can contact us at ###-###-####We consider this matter closed at this time

Kohl's stands by it's previous statementAt this time, we consider this matter closed

We apologize to our customer for the inconvenience they have experiencedA refund for the amount of $was applied to our customer's account todayThe boots were $minus a 20% discount which came to $plus tax This adjustment will reflect on the account statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I had already sent in my rebate request and was rejectedAttached, I have included the rebate sent proof with rejection email and chat with representative of my initial complaintAlso, I have attached the advertisement picture that shows an enticement to buy the most expensive piece of luggage to get the $visa prepaid card which is what I am needing to resolve thisAdditionally, I know I was eligible for this or the rebate form would not have printed out at the register where the clerk again confirmed I would be getting it Regards, [redacted] ***

In order for us to research the customer's corporate refund, we are requesting accompanying proof of the return such as the receipt, if possibleOur records do not indicate a return in the system with the information provided in the initial complaintOnce we receive the requested information, we will be happy to address our customer's inquiry

We apologize for the delay and disappointmentOn February 12, Kohl's Corporate Refund issued a Kohl's Merchandise Credit (KMC) in the amount of $162.36, via mail, which will be delivered within 7-business days

We apologize for the disappointment; however, our records indicate both Kohls.com orders were sent to an address previously used, by you, on an order submitted on September 4, The two subsequent orders in question were sent to this address because the Kohls.com shopping account was not updated to the intended shipping addressAs the orders were successfully delivered to the address stated on both Kohls.com orders, we respectfully decline the desired settlement requestAs such, please retrieve both orders from this previously used address To avoid instances like this in the future, we have ensured the only address on the shopping profile is the one matching this complaint

We apologize for the disappointmentOur records indicate that all items were delivered, via FedEx and UPS, for Kohls.com order ending in ***To further investigate this, please respond back with the item description or SKU number of the item that is missing

We have partnered with our sales audit department and we have agreed to apply a $to our customer's Visa cardPlease advise our customer to allow 7-business days for it to post

Our store has reached out to our customer to discuss the matter furtherAt this moment, we consider the matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before send Revdex.com: Thank you so much for your assistance! As of yesterday they were STILL denying my creditI don't think this would have been resolved on my ownThanks again!! I have reviewed the response made by the business in reference to complaint ID 11930394, and find that this resolution is satisfactory to me Regards, Janet S [redacted]