Moore-Built Construction & Restoration

We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.comCan the customer confirm if a order was submitted, since we are unable to locate it one our endThe issue may have caused by several users placing their orders during the last few minutes of our promo mainly the reason why we encourage our customers to make use of our day promos as early as possible to avoid such difficulties in placing ordersAs a courtesy, we can adjust the customer's order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before send Revdex.com: Thank you so much for your assistance! As of yesterday they were STILL denying my creditI don't think this would have been resolved on my ownThanks again!! I have reviewed the response made by the business in reference to complaint ID 11930394, and find that this resolution is satisfactory to me Regards, Janet S [redacted]

Our records do not indicate a gift card was promised to the customerIf the customer is referring to a rebate, the customer should contact the manufacturer directlyThe requirement of each rebate is set up and specific to each vendor of our merchandiseWe advise the customer to respond with any corresponding documentation from Kohl's in regards to this gift card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still find it hard to believe that a company, such as Kohls,would TAKE SO LONG to admit to their errorThis could have been solved months ago Regards, Jean [redacted]

We have partnered with our sales audit department and we have agreed to apply a $to our customer's Visa cardPlease advise our customer to allow 7-business days for it to post

We will be more than happy to research our customer's concernMore information is neededIs the customer able to provide an order nu,berIt appears we were unable to locate it with the information provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I WANT MY FULL REFUND to the card I paid with That is $34.01!! I DO NOT want any refund as part of Kohl's cash I WANT MY MONEY BACK IN MY BANK ACCOUNT! If you want to offer the $and $in addition to A FULL REFUND, I will accept that REFUND MY $TO THE CARD I PAID WITH!!! There is NO reason to refund any of it to Kohl's Cash!!!! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I DEFINITELY never received any kind of refund from Kohl'sIt appears that the original order and the gift cards have been intercepted or something of the sort, since I have never seen them [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] (***) [redacted]

We apologize for the inconvenience our customer experienced due to their rebateIs the customer able to provide an order number or proof of purchase of the item, so we may review further on our end

Our store has reached out to our customer to discuss the matter furtherAt this moment, we consider the matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I then asked to speak to someone higher up and they simply respond making excuses againIt’s not about shipping it’s also about the experience their associates provided me by brushing me off and continuing to try to hush my concerns as a customerI did also include that at this point I want to speak to a manager and all I got was a “sometimes things happen and we aren’t giving monetary compensation.” [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Brooke [redacted]

We apologize to the customer for the inconvenience involved in the handling of the rebate I can verify our customer bought the coffee maker on the designated date when the rebate promotion was going onFor the hassle, we will send our customer a $gift card, and two 30% off coupons as an invitation to shop with us again

The 15% off was for the promo code of SAVE15, not the cancelled socksOn the Kohl's Cash itself, it does state if merchandise is returned and the Kohl's Cash is redeemed, it will affect the return amountThis is also displayed on Kohls.com.https://cs.kohls.com/app/answers/detail/a_id/

I am looking at the Kohl's gift card now and it does not state that a gift card is unable to be tendered with another gift cardI am also looking at the Lowe's gift card I purchased from Kohl's and it as well does not state that a gift card is unable to be tendered with another gift cardAgain, this is something I feel that the cashier should have explained to me when she rung up my purchasesHad she explained this to me or had this policy been posted where the gift cards are located in the store then this situation could have been avoided I will no longer shop at Kohl's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted the customer service dept again to try and resolve the issue and have attached the chat message to this e-mailMy problem is you cannot choose to ship to two different addresses on the website and they shipped half to me, the other half to my father and they still want to charge me for shipping when I should of had free shipping to begin with and have to still reship this gift which will be close to $to get it there on timeI should of had free shipping not $or now discounted by $of which I have not seen a refundWhen I contacted customer service they stated I would be getting a full refund via chatPlease see attachedThis is the second huge shipping error I have had with Kohls and I will conact the Attorney General and media if necessaryI never complain to companies when things go slightly wrong but they have now messed up a birthday gift and now a christmas gift for familyKohls needs to make this right Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] .I will refrain from being satisfied until I actually receive the check, on or before Sep2nd, Regards, [redacted]

Please redirect Complaint ID #to the Capital One portal as it references a complaint in relation to the credit card terms Please remove from the Kohl's portal

We apologize for the delayOn January 23, Kohl's Corporate Refund Department contacted the customer, via phone, and left a voicemail requesting the customer to return the callAs additional information is needed before we process a refund, please contact Kohl's Corporate Refund Department, via phone, at ###-###-####

I don't accept Kohl's offer because they only asked for a address and made no mention of what would be doneThe address is [redacted] *** If they are using this address to send the cards (again there should be two for $each and whatever ,if any extra they will do for there executives lack of communication and concernI would also prefer if they could be sent overnight..Thank you

We apologize for the disappointmentOn November 10, our records indicate that our customer returned the incorrect merchandise to the [redacted] , PA store for a full refund in the amount of $This credit will post to our customers Kohl's Charge card ending in ***, in an average of seven days