Moore-Built Construction & Restoration

The customer is aware why she needs to contact our Corporate Loss Prevention directly and speak with themUnfortunately, this is an issue that is unable to be resolved via the Revdex.comShe is awareAre you able to close it?

We have established communication with our customer via email and will continue to work directly with our customer

The following information is provided at www.kohls.com While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your orderand confirmation was received)Our records indicate the earphones were returned for a full refund on December 30, We apologize for the inconvenience our customer has experienced

Thank you for your cooperationI explained to several of the Kohl's employees that I never received the email regarding the Kohls cash nor was it in my Kohls account, I checked when I paid my Kohls card in fullI also explained that this process is new to me since I only just opened the card and called multiple times to deal with online situations which couldn't be resolved with the people on the phoneI then needed to contact someone via the online help service through the websiteI spent a lot of money that night after dealing with very unprofessional kids and then when it came time to spend the $in kohls cash that I earned, it was never available to meWhen I finally was able to speak to someone, they said that it was expiredI simply want what is rightfully mine, which I earned in spending over $on one purchaseThe solution told to me was to go to the store and return all $400+ worth of items and then repurchase them to get the kohls cash, but why offer online services to provide convenience for your customers if you don't want to help and resolve online issuesAgain I thank you for your time and hope to resolve this prior to Christmas in order to provide my children with those gifts

Our records state the item on order #was returned to the store on August 20, in the amount of $As a 30% off coupon, as well as two $off coupons were used on this order, the return amount reflected the referenced discountsAdditionally, since the merchandise earned Kohl's Cash, and was subsequently redeemed, the return amount was lessened by the amount of Kohl's Cash usedPlease have our customer visit the following website to view how our Kohl’s Cash program works; https://cs.kohls.com/app/answers/detail/a_id/278/kw/Kohl's%20Cash

We apologize for the disappointmentWe verified that two packages in the Kohls.com order ending in were inadvertently packaged incorrectlyAs such, we credited these items in the amount of $54.22, which will post in an average of seven days to the American Express card ending in ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] we are not asking anything that is not genuine!!! fake diamond rings are provided by kohl's and they returned in kohl's cash which will expire in days ? Do you think this is acceptable policy when we are not on fault and kohls are on wrong side due to cheating in diamond ring with us Even we respect their policy and we asked gift card instead kohl's cash so our money will not expireI just want to know was that a wrong demand and by doing this kohl's is not only losing one customer but many!!! May Be kohls corporation is doing this cheating purposefully as no one care for every single diamond check and they will make profit on that if somebody checked like me they will refund money and deduct kohls cash which will expire as they know once customer got cheated will not purchase again in kohls Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The matter has been resolved I received worth of gifts cards in mail and apology from Kohl's on January 30, Regards, [redacted]

We have contacted the customer directly and apologized for the inconvenience that occurred at the storeWe have agreed to mail out coupons and a $gift card to the address provided

We apologize for the disappointmentAs the address was inadvertently changed, on December 8, we credited $25.71, in compensation for the missing order, which will post to the Kohl's Charge card ending in in an average of seven days Also, we issued Blue Kohl's Cash, via email, in the amount of $45.00, which has a redemption period of daysAdditionally, we removed the old address from the shopping profile to prevent any address rerouting issues from happening again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I accepted the refund for the orderBut they did not respond to my request about unknown address in my accountThey just put the responsibility on their customerThey should investigate this dangerous issue and give me an explanationThey also need apology for this issue Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not sure what to believe at this point, the response states the refund cards was mailed on 08/but then closes with they are in need of an address to send the replacement gift cards toI need someone to contact me ASAP so that I can get a clear understanding as to what took place and how to prevent this from happening in the futureThere are many different addresses on the order, (one billing and the other where the order is being shipped to) so what address did they send it to on 08/01/as they have indicatedPlease contact me at [redacted] ***Every time I call the fraud department at [redacted] I speak with a representative who immediately transfers me to the "executive office" which only gives the option to leave a voicemail and I have left several messages but no callback receivedNo one has reached out and called me, nor tried to process the order because those items is what I wantedI would not be asking for a refund if the after the investigation was complete the order would have just been re-processed and expedited shipping Regards, [redacted]

Currently Kohl's point of sale procedure dictates that Kohl's Cash coupons are subtracted before percent-off discount are appliedTerms and Conditions for Kohl's Cash use are printed online, in our marketing materials, in store and on the back of all Kohl's Cash certificatesWe are unable to accommodate the customer's request for a creditWe apologize for any inconvenience this current process may have caused

We apologize for any frustration our customer has experiencedThe call with our customer was reviewed and the questions our associate asked were within our guidelines to complete the processing for the refundA Kohl's Merchandise Credit has been mailed to the customer today

On Tue, Feb 2, at 1:AM, < [redacted] > wrote:THANK YOU FOR YOUR ASSISTANCE I have heard from them, and am satisfied

Revdex.com: Yout didn't any of those items in that areaYou only had Nike socks on that displayI will just take this forth by open a case with the GOV complain boardI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Order #The attached document shows items missing and the wrong items that were substituted

We apologize for the disappointmentOn February 2, we credited the full Kohls.com order ending in As such, $will be refunded to the VISA card ending in and will post in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

We respectfully decline the requestAs our customer earned $Kohl's Cash on her online order and subsequently redeemed the Kohl's Cash on a later order, the return value on the original order was reduced by the amount of Kohl's Cash usedFor additional terms and conditions, please reference the back of the Kohl’s Cash coupon

Kohl's apologizes for any frustration this may have caused the customerAll dates are printed on the coupon that is given to the customerSo as not to show disparate treatment Kohl's cannot honor the expired coupon