Moore-Built Construction & Restoration

They changed the code number that was for two products to just one productThe same exact number I will not be satisfied unless they reimburse me for half of my second order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Kimberly [redacted]

As a courtesy, we have made the 30% off adjustment to our customers October purchaseOn November 9, we credited $to her Kohl's Charge card ending in 3906, which will post in an average of seven daysAs such, we consider this matter resolved

Upon review of our customer's concern for Order 5167554902, it does show we did process a refund for the items that were not receivedWe are showing a credit of $being applied to the Visa ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Subtotal$105.96TAKE5-$5.00WINTERFLAKE-$12.03Kohl's Cash x0376-$10.00Shipping FREESales Tax$5.02Total$83.95Yes2You Rewards (potential points) Your Savings$The correct way should be doneRemove sale tax add $credit should be $than sale tax If you pay minimum payment of to avoid interest charge pay the interest charge should be less double check it I want this correct with right interest charge payment

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a return for Kohls.com order # [redacted] was processed for the correct amount on 12/04/15, back to the customer's VISA ending in ***Regrettably, the customer's desired merchandise is no longer in stockWe apologize for any disappointment

We deeply apologize for the frustration our customer experienced in storePlease know we will send applicable coaching to the Macon, GA store to ensure this does not happen againAs we understand our customer does not live in close proximity to a Kohl's store, she is welcome to buy on Kohls.comAdditionally, when returning an item to Kohl's which earned Kohl's Cash, the amount of the return will be reduced by the amount of the Kohl's CashFinally, we respectfully decline our customers request for additional compensation in regards to the time it takes for her to get to the storeAs we do not invoke a time limit for returns, she is welcome to return these items to the store when she is in the area, and when it is most convenient for her

Our customer was appropriately creditedAs $worth of Kohl's Cash was earned on her initial order ending in 2127, and subsequently redeemed on the second Kohls.com order ending in 2440, we deducted a prorated amount, $90.00, when our customer returned one of the items in the initial order to the Kohl's store in Cn Rapids, MIAs such, we respectfully decline any additional compensation that our customer is seeking, and consider this matter closed

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with the manager last Friday afternoon and he said he would put Kohl's cash in the mail for me that day, as of May 19th (week later) I still have not received I don't think I will be going to Kohl's anymore, as they do not seem to appreciate their customers Regards, [redacted]

It appears our customer Order at 8:29am, the customer reached out to usvia chat at 3:40pmOur website does state the customer has minutes to cancel an order.We may be able to make the following changes within minutes [redacted] from when you placed your order If you need to make one of these changes, please contact us via phone or chat during our business hours to make the updates Unfortunately, we do not check the email box frequently enough to catch these emailed requests:Cancel your orderDecrease the quantity of an itemRemove an itemApply a valid promo code**Our goal is to ship your order as quickly as possibleOnce your order is placed, we are unable to make the following changes:Add an item/Increase quantityChange the payment method/Apply a gift cardChange the shipping addressWe apologize for the inconvenience, but the customer is still responsible for the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Kohl's sent me an email saying they reshipped the broken items, but they sent the wrong items, they sent another item that was on that order, not the items that were broken.I did check and the items that were broken are still in stock Regards, [redacted]

We apologize for the frustrationAs we verified that the discount was not applied correctly, on December 4, we processed a credit in the amount of $65.81, which will post to the Kohl's Charge card ending in in an average of seven days

Upon review of our customer's concern, we can confirm a full refund was processed for our customer for her Kohls.com OrderWe show a refund was processed in the amount of $to the Visa ending in At this time, we do consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Simply re-ordering the item doesn't solve my problemThis item should have been simply re-ordrered for the same exact price when I called into customer service on April the 12thThat wasn't doneIf it was done, I could have had that item in my possession by nowI want a FULL refund of the item and a written apology from Kohls Corporation as I have spent over hours on the phone plus additional time filing a complaint with the Revdex.com just so I can force Kohls Corporation to follow their product policies/business practicesI have spent so much time on this, Kohls has drug their feet and not done anything for so long that I don't even need the item anymoreI need a refund and an apology for the way I was treated during this situation and for the way this situation was (more like wasn't) handled Regards, [redacted]

Our records indicate that Kohls.com order # [redacted] was returned to the customer's VISA ending in [redacted] on 1015/Please allow 10-business days for the credit to appear on their accountWe apologize for any lack of assistance the customer received from our Kohls.com customer serviceOnce again our records indicate there were no known system errors at the time the orders were placedIn addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's partIf the customer's continues to have pending authorizations on her account we advise her to contact her financial institutionWe apologize for any disappointment

We apologize for the disappointmentWe verified that a package from the Kohls.com order ending in [redacted] was lost in transitAs such, we issued a credit for this in the amount of $108.24, which will post to the VISA card ending in in an average of seven daysOn December 14, our records indicate the item was reordered and subsequently delivered, via UPS, on December Accordingly, we credited $to match the price that was paid on the initial orderPlease allow an average of seven days for this to post to the Master Card ending in ***

Will stand behind our previous response and consider this matter closed

Upon review of our customer's concern, we do have a legal disclaimer which is accessible to our consumers on Kohls.comPlease advise our customer that by redeeming the Kohl's Cash earned on the transaction in question, they are accepting Kohl's terms and conditions in regards to their returnIf our customer has any further inquiries, please have them refer to the links provided in our responseWe stand by our posted policy and at this time consider this matter closedhttps://cs.kohls.com/app/answers/detail/a_id/125https://www.kohls.com/cata...⇄

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWhile in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcThe customer's order total was $She did not qualify for Kohl's Cash on this purchaseWe apologize for any additional disappointment

Unfortunately, the customer returned the item past the expected timeframeWe stand by our previous statement at this time