Moore-Built Construction & Restoration

Our records indicate that only one package was lost in transit, carrying one itemAs we verified the credit posted to the payment method on December 12, we consider this matter closed For interest charge inquiries, please contact Kohl’s Customer Service, via phone, at ###-###-####

Upon review of the customer's receipt information, we stand by our policy and previous response

We apologize for difficulty the customer has had in receiving her adjustmentWe have contacted the management team at the [redacted] Kohl’s and they will be happy to accommodate our customer’s adjustmentIf the customer can please simply bring her receipt in store they will process the adjustmentThe current Kohl’s Cash earning period ends March 26th, so in order to earn Kohl’s Cash she would need to go in store before this dateOtherwise, she may wait until our next Kohl’s Cash earning cycle in April

We can confirm the refund was processed on January 8, We ask the customer allow an average of seven days to see the refund on his end and business days to receive the Kohl's Merchandise Credit

We have processed a credit back to our customer’s Kohl’s Charge account ending in *** We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]That response sounds generic, Koh’s shows no comcern in taking care of their customerIf they have my name and/or other info they can look up my transaction whether I signed in as a guest or notSecond they should be calling me this time to make it right Regards, [redacted]

We regret the customer received the wrong item on multiple occasionsAfter researching the customer's concerns, we are able to confirm there was a ticketing issue, and regrettably the desired merchandise is out of stockWe have also removed the item from Kohls.comWe apologize for any disappointment

We have researched our customer's concern and in order for the customer to get the full refund amount, she would need to return the merchandise from Order [redacted] The $Kohl's Cash from the original tender was issued for the television purchaseThe customer spent the $Kohl's CashWe are not manually issuing a $credit unless it the merchandise is returnedThe customer can then attach receipt to her complaint so we can process credit

We apologize for the inconvenience our customer experienced with Order [redacted] Can the customer please clarify if the item has been returned to Kohl's, so that way we can expedite her returnIt does not show a return being received as of yet on Kohl's end

We apologize for the disappointmentWe verified the Kohls.com order ending in [redacted] was lost in transitAs such, on December 22, we credited the full order in the amount of $73.09, which will post to the VISA card ending in *** in an average of seven days

As previously stated, our records show a return for all provided SKUs from Kohls.com order # [redacted] were processed on 01/21/Returns for all the listed SKUs from Kohls.com order # [redacted] were processed on 12/27/15, and 01/20/We advise the customer to view itemized return information on My Kohl’s Charge online or view statements to verify the creditsWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYes this issue was resolved very fast Regards, [redacted]

We apologize for the disappointmentOn March 23, our records indicate that the Kohls.com order, ending in 9746, was cancelledAt Kohls.com we do not charge the payment method until the order shipsHowever, we do authorize the tender to determine if the funds are availableAs the order did not go through, this authorization will drop from the tender used in an average of 3-business daysOn March 24, our records indicate a replacement Kohls.com order was submitted successfully and picked up at the Waxhaw, NC Kohl’s store, via Buy Online Pickup in Store (BOPUS)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There is an issue with your website- I certainly did not select this address When I confirmed my order, it said it was shipping to ChicagoI still haven't received my items, no one is at the address they were shipped and I have had multiple responses from Kohls with conflicting messages Regards, [redacted] ***

We apologize for the inconvenience and frustration our customer has experienced with online Order We have processed a return for our customer which has been applied to our customers Kohl's Charge in the amount of $Our customer was also emailed $in Kohl's Cash

Our records show all applicable credits have been returned to the customer Additionally, the customer was contacted by an Advisor in the Executive Office on 12/08/15, and 12/16/to discuss her concernsWe apologize for any additional disappointment

We regret to hear the customer was not able to redeem her earned Kohl's Cash couponWe are more than happy to either apply the $credit to Kohls.com order # [redacted] , or to a future Kohls.com orderWe advise the customer reply with her preferenceWe apologize for any inconvenience

We have applied a credit in the amount of $to the customers Kohl's Charge ending in [redacted] The customer will also be receiving credits in the following amounts:$7.81$11.01$9.13-already applied$20.34-already appliedThis is the full amount of Order Please advise our customer to allow 3-business days for the remaining credits to post

We apologize for the inconvenience and frustration our customer experienced with her orderWe have no way of confirming if the customer's packing slip was sent in error to someone elseAlso, the packing slip does not contain information that would allow access to our customer's personal information

We have applied a $credit to our customers Kohl's Charge ending in ***Please advise our customer to allow 3-business days for it to post