Moore-Built Construction & Restoration

As previously stated, our records show a return for all provided SKUs from Kohls.com order # [redacted] were processed on 01/21/Returns for all the listed SKUs from Kohls.com order # [redacted] were processed on 12/27/15, and 01/20/We advise the customer to view itemized return information on My Kohl’s Charge online or view statements to verify the creditsWe apologize for any additional disappointment

Upon review of the customer's receipt information, we stand by our policy and previous response

Unfortunately, the customer returned the item past the expected timeframeWe stand by our previous statement at this time

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWhile in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcThe customer's order total was $She did not qualify for Kohl's Cash on this purchaseWe apologize for any additional disappointment

We have processed a credit back to our customer’s Kohl’s Charge account ending in *** We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account

We apologize for the inconvenience our customer experienced with Order [redacted] Can the customer please clarify if the item has been returned to Kohl's, so that way we can expedite her returnIt does not show a return being received as of yet on Kohl's end

We regret the customer received the wrong item on multiple occasionsAfter researching the customer's concerns, we are able to confirm there was a ticketing issue, and regrettably the desired merchandise is out of stockWe have also removed the item from Kohls.comWe apologize for any disappointment

Our records indicate that only one package was lost in transit, carrying one itemAs we verified the credit posted to the payment method on December 12, we consider this matter closed For interest charge inquiries, please contact Kohl’s Customer Service, via phone, at ###-###-####

Will stand behind our previous response and consider this matter closed

We have researched our customer's concern and in order for the customer to get the full refund amount, she would need to return the merchandise from Order [redacted] The $Kohl's Cash from the original tender was issued for the television purchaseThe customer spent the $Kohl's CashWe are not manually issuing a $credit unless it the merchandise is returnedThe customer can then attach receipt to her complaint so we can process credit

We apologize for difficulty the customer has had in receiving her adjustmentWe have contacted the management team at the [redacted] Kohl’s and they will be happy to accommodate our customer’s adjustmentIf the customer can please simply bring her receipt in store they will process the adjustmentThe current Kohl’s Cash earning period ends March 26th, so in order to earn Kohl’s Cash she would need to go in store before this dateOtherwise, she may wait until our next Kohl’s Cash earning cycle in April

We can confirm the refund was processed on January 8, We ask the customer allow an average of seven days to see the refund on his end and business days to receive the Kohl's Merchandise Credit

We regret the customer's BOPUS order was canceledIf the customer still desires the merchandise, we would be more than happy to honor the original price paidWe advise the customer to reply with the original order number, and the new order, and we will credit them accordinglyWe apologize for any inconvenience

We have partnered with sales audit once again and have confirmed we did process a $credit for our customerThey would need to contact their financial institutionAt this point, we consider this matter closed

It does state on the rebate form that in order for the purchase to qualify, the customer would need to spend $or more after discounts on Samsonite luggageBased on the information provided , the customer did not meet the qualifications for the rebate

We have applied a credit in the amount of $to the customers Kohl's Charge ending in [redacted] The customer will also be receiving credits in the following amounts:$7.81$11.01$9.13-already applied$20.34-already appliedThis is the full amount of Order Please advise our customer to allow 3-business days for the remaining credits to post

We apologize for the inconvenience and frustration our customer experienced with her orderWe have no way of confirming if the customer's packing slip was sent in error to someone elseAlso, the packing slip does not contain information that would allow access to our customer's personal information

We apologize for the disappointmentOn February 12, we refunded the full Kohls.com order ending in 5966, in the amount of $23.96, which will post in an average of seven days to the VISA card ending in

Our records show all applicable credits have been returned to the customer Additionally, the customer was contacted by an Advisor in the Executive Office on 12/08/15, and 12/16/to discuss her concernsWe apologize for any additional disappointment

We have applied a $credit to our customers Kohl's Charge ending in ***Please advise our customer to allow 3-business days for it to post