Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The policy changed after my purchase was done I wouldn't have bought such an expensive item without warranty Jermine the manager there said the policy changed around October or November she was sure the exact dateI made my purchase October 1st I would like a exchange and want this issue resolved [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We regret to hear the customer was not able to redeem her earned Kohl's Cash couponWe are more than happy to either apply the $credit to Kohls.com order # [redacted] , or to a future Kohls.com orderWe advise the customer reply with her preferenceWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There is an issue with your website- I certainly did not select this address When I confirmed my order, it said it was shipping to ChicagoI still haven't received my items, no one is at the address they were shipped and I have had multiple responses from Kohls with conflicting messages Regards, [redacted] ***

We apologize for the inconvenience and frustration our customer has experienced with online Order We have processed a return for our customer which has been applied to our customers Kohl's Charge in the amount of $Our customer was also emailed $in Kohl's Cash

We apologize for inconvenience the customer experienced due to the delay in processing his rebateUpon review, we can confirm a prepaid $Visa gift card was processed on April 23, Please allow 7-business days to receive via mail

We apologize for the disappointmentOn March 23, our records indicate that the Kohls.com order, ending in 9746, was cancelledAt Kohls.com we do not charge the payment method until the order shipsHowever, we do authorize the tender to determine if the funds are availableAs the order did not go through, this authorization will drop from the tender used in an average of 3-business daysOn March 24, our records indicate a replacement Kohls.com order was submitted successfully and picked up at the Waxhaw, NC Kohl’s store, via Buy Online Pickup in Store (BOPUS)

Our customer spoke to our Corporate Refund departmentThey have resolved our customer's concern as of August 02, Any other questions, they would need to contact ###-###-####

We have confirmed that an associate from the department that handles Corporate Refunds did attempt to contact our customer on July 18, and was able to leave a voicemailFurther information is needed to be verified with our customer

We regret the customer has not received her anticipated Kohls.com orderOur records show Kohls.com order # [redacted] was shipped on 02/19/ We advise the customer to verify the tracking information ( [redacted] ) to confirm the specific delivery dateWe apologize for any inconvenience

Our customer has reached out directly to our Executive Offices and is working directly with our offices in regards to their returnAt this time, we consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Attached you will see a charge on my credit card for the in-store kiosk order on 8/17/as I have stated all alongI never received any sort of information with an order confirmation or email (even though I should have)We have been around and around with Kohl's stating they cannot locate a charge - you will see it attachedPlease refer to the over minute phone call I had with a Kohl's supervisor, Earl (reference 160819-010972) on 8/19/I was told (and confirmed back to him) that within hours of the call I would get a prepaid shipping label to return the item to Kohl's and would be credited the $Not surprisingly I never got that email as Earl told me I wouldI'm not really quite sure how a business can charge a customer and have no record of it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere is another order that needs to be resolved before I’m satisfied Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I accept this response with reserve This is poor business I will not be doing any business with Kohl's.com I also would like to know why it takes so long to receive the refund that wasn't supposed to be charged to me I will be cancelling my account with Kohl's I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the inconvenience our customer experienced with Order As of 12/19/2016, UPS is confirming delivery of the packagePlease advise if the item has been received

We apologize for the frustration our customer experiencedPlease know we credited our customer accordingly on June 27, $was credited to her Kohl's Charge ending in ***, which she will see in an average of seven business days, and $of Kohl's Cash was issued to her via email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Jordan [redacted] While it is true that some credits have been madeThe majority have not been madeI have sent the company at least six detailed transaction copies as they were detailed in my accountI have emailed specific order numbers many times combined with specific product SKUsThey continue to ask for details when I continue to provide them they are not acknowledged or responded toWe have returned over 300$ worth of merchandise as was recognizedby the second phone call we madeWe have also yet to be credited for interest chargesI have a copy of every email sent and response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A store credit would have been great The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $per year at Kohls (or at least she used to before I had this experience) I read the policy off the back of the receipt to her and still she refused to do anything to help me She told me to got the the manufacturer Regards, [redacted]

To further investigate this concern, please have our customer respond with the Kohls.com order number

We have processed an additional credit to our customers Kohl's Charge ending in in the amount of $

Store associate fail to tell consumer about the policy