Moore-Built Construction & Restoration

We apologize for the disappointmentOn February 12, we refunded the full Kohls.com order ending in 5966, in the amount of $23.96, which will post in an average of seven days to the VISA card ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The policy changed after my purchase was done I wouldn't have bought such an expensive item without warranty Jermine the manager there said the policy changed around October or November she was sure the exact dateI made my purchase October 1st I would like a exchange and want this issue resolved [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

It does state on the rebate form that in order for the purchase to qualify, the customer would need to spend $or more after discounts on Samsonite luggageBased on the information provided , the customer did not meet the qualifications for the rebate

We have partnered with sales audit once again and have confirmed we did process a $credit for our customerThey would need to contact their financial institutionAt this point, we consider this matter closed

We apologize for inconvenience the customer experienced due to the delay in processing his rebateUpon review, we can confirm a prepaid $Visa gift card was processed on April 23, Please allow 7-business days to receive via mail

We regret the customer's BOPUS order was canceledIf the customer still desires the merchandise, we would be more than happy to honor the original price paidWe advise the customer to reply with the original order number, and the new order, and we will credit them accordinglyWe apologize for any inconvenience

We have confirmed that an associate from the department that handles Corporate Refunds did attempt to contact our customer on July 18, and was able to leave a voicemailFurther information is needed to be verified with our customer

To further investigate this concern, please have our customer respond with the Kohls.com order number

We have processed an additional credit to our customers Kohl's Charge ending in in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Jordan [redacted] While it is true that some credits have been madeThe majority have not been madeI have sent the company at least six detailed transaction copies as they were detailed in my accountI have emailed specific order numbers many times combined with specific product SKUsThey continue to ask for details when I continue to provide them they are not acknowledged or responded toWe have returned over 300$ worth of merchandise as was recognizedby the second phone call we madeWe have also yet to be credited for interest chargesI have a copy of every email sent and response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received any gift card replacements as stated in the message from Kohls, as forwarded by Revdex.com And based on the serious concerns on Kohls credibility (supported by what happened), I believe its very reasonable for me to ONLY accept a check in the amount of $(= $+ $the two gift cards), so that I do not have to deal with the headaches of Kohls gift cards again and again (which was the source of the issue from the first place).I truly appreciate the help from who's involved to get this issue resolved! Regards, [redacted] ***

We regret the customer has not received her anticipated Kohls.com orderOur records show Kohls.com order # [redacted] was shipped on 02/19/ We advise the customer to verify the tracking information ( [redacted] ) to confirm the specific delivery dateWe apologize for any inconvenience

We apologize for the frustration our customer experiencedPlease know we credited our customer accordingly on June 27, $was credited to her Kohl's Charge ending in ***, which she will see in an average of seven business days, and $of Kohl's Cash was issued to her via email

We apologize for the inconvenience our customer experienced with Order As of 12/19/2016, UPS is confirming delivery of the packagePlease advise if the item has been received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Attached you will see a charge on my credit card for the in-store kiosk order on 8/17/as I have stated all alongI never received any sort of information with an order confirmation or email (even though I should have)We have been around and around with Kohl's stating they cannot locate a charge - you will see it attachedPlease refer to the over minute phone call I had with a Kohl's supervisor, Earl (reference 160819-010972) on 8/19/I was told (and confirmed back to him) that within hours of the call I would get a prepaid shipping label to return the item to Kohl's and would be credited the $Not surprisingly I never got that email as Earl told me I wouldI'm not really quite sure how a business can charge a customer and have no record of it Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was I was contacted by Kohls and they provided compensation which was satisfactory The case should include remarks that the business took positive steps in making the matter right for the consumer

Our customer has reached out directly to our Executive Offices and is working directly with our offices in regards to their returnAt this time, we consider this matter resolved

Upon further review, on November 25, a credit in the amount of $was submitted to the VISA card ending in As such, we consider this matter resolved

We apologize for the inconvenience caused by the damaged lampA 20% off discount in the amount of $was applied to the customer's order as an apology for the damaged itemThe credit will appear on the customer's original method of payment in about seven days

Upon review the jeans purchased by the customer were not part of the Buy One Get One promotion because the particular size and color purchased were on clearanceWhile Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)We are unable to accommodate the customer’s request for a pricing adjustment