Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A store credit would have been great The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $per year at Kohls (or at least she used to before I had this experience) I read the policy off the back of the receipt to her and still she refused to do anything to help me She told me to got the the manufacturer Regards, [redacted]

Our customer spoke to our Corporate Refund departmentThey have resolved our customer's concern as of August 02, Any other questions, they would need to contact ###-###-####

We have processed an additional credit in the amount of $for shipping on Order Please advise our customer to allow 7-business days for it to post

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere is another order that needs to be resolved before I’m satisfied Regards, [redacted]

Store associate fail to tell consumer about the policy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I accept this response with reserve This is poor business I will not be doing any business with Kohl's.com I also would like to know why it takes so long to receive the refund that wasn't supposed to be charged to me I will be cancelling my account with Kohl's I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the disappointment this has caused our customerAll orders placed on Kohls.com are in Central Standard Time (CST), and our records indicate our customer placed their order at 12:AM on October As the most recent earning period for Kohl's Cash started on October and ended on October 22, we respectfully decline our customers request to be reimbursed Kohl's Cash

We deeply apologize for the frustration and inconvenience our customer has gone thoroughPlease let our customer know we have processed a credit for the item he did not receive, in the amount of $443.98, back to his Kohl's Charge card ending in ***He should see the credit in an average of seven days

I am not satisfied with Kohl's response about order processingI would expect they should at least offer a substitute item that is similar in cost/style to replace the item they cancelledAgain the order was cancelled after verbal confirmation with one of their sales associatesThe order was not cancelled at the end of order processing with the sales associate as would be expected as Kohl's states this is when you sometimes find out an item is not available or their was a problem with your orderOrder was place and verbal confirmation given over the phoneThe order was cancelled sometime after (time frame unknown) and again for no apparent reasonthank you

We apologize for delayed refund and service concernsWe confirm a credit of $has been applied to the customer's original method of tender

The Rewards certificate is issued during the first week of the following monthIt is based on the total points earned the previous monthThe current earning period and certificate can be found on the Rewards home pageThe certificate will be also be sent to the email address you providedTo ensure that you receive your email, please add [email protected] to your contact listWe are unable to accommodate the customer's request to honor the expired coupons, as there is no indication the customer's e-mail was undeliverable, or they were unable to log into their Kohl's Yes2You Rewards account

Our records show a UPS piwas scheduled for Kohls.com order # [redacted] We advise the customer track the return with the following tracking number 1Z76A26EThe customer will be credited for the merchandise when it returns to our warehouseWe apologize for any inconvenience

Due to volume this time of year, shipping time frames may be extendedAt this time we are able to confirm the customer's Kohls.com order #was delivered on 12/04/We apologize for any inconvenience

We are unable to locate an order or details regarding his concernWe advise the customer reply with the order number or e-mail address listed on the order so that we can research this concern further

Upon review of the enclosed attachments, it appears those are not mobile alerts, but push notificationsTo unsubscribe from push notifications the customer needs to go to Settings, then NotificationsFind the Kohl's AppUnselect the "Allow Notifications" button at the topThis should resolve the customer's concern

Store [redacted] **, Delaware, OH

The customer's subtotal was $126.99, and he input the promotional code [redacted] to receive a discount of $After taxes, the customer's card was charged $Our records show a return for $was processed back to the customer's VISA ending in 0150, on 12/09/The customer received the correct return amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This did not resolve anythingIt was just an automated message of their return policyNo apology for the fact that I was called blind they did not even acknowledge itVery poor understanding of the situation, and no sympathy towards that at allI will return the item and cancel my account, because I refuse to do business with crooks and people who treat their customers like dirt, and going as far as making discriminating statementsI see now that my business here isn't neededAnd there was also no acknowledgement of the cover pictures being changedVery disappointed Regards, [redacted]

Upon review of the customer’s Kohls.com order # [redacted] we are able to confirm the return was processed in AprilUnfortunately we are not able to verify why this credit was never applied back to the customer’s credit cardWe have re-processed the customer’s return on 07/08/We advise our customer that returns may take 14-business days to post to most major credit card accountsWe apologize for the inconvenience

We have processed a credit back to our customer’s Kohl’s Charge account in the amount of $for the missing items she did not receive with her Kohls.com order# [redacted] We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any disappointment