Moore-Built Construction & Restoration

We have processed an additional credit in the amount of $for shipping on Order Please advise our customer to allow 7-business days for it to post

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was I was contacted by Kohls and they provided compensation which was satisfactory The case should include remarks that the business took positive steps in making the matter right for the consumer

Upon further review, on November 25, a credit in the amount of $was submitted to the VISA card ending in As such, we consider this matter resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received any gift card replacements as stated in the message from Kohls, as forwarded by Revdex.com And based on the serious concerns on Kohls credibility (supported by what happened), I believe its very reasonable for me to ONLY accept a check in the amount of $(= $+ $the two gift cards), so that I do not have to deal with the headaches of Kohls gift cards again and again (which was the source of the issue from the first place).I truly appreciate the help from who's involved to get this issue resolved! Regards, [redacted] ***

We apologize for the inconvenience caused by the damaged lampA 20% off discount in the amount of $was applied to the customer's order as an apology for the damaged itemThe credit will appear on the customer's original method of payment in about seven days

Upon review the jeans purchased by the customer were not part of the Buy One Get One promotion because the particular size and color purchased were on clearanceWhile Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)We are unable to accommodate the customer’s request for a pricing adjustment

Due to volume this time of year, shipping time frames may be extendedAt this time we are able to confirm the customer's Kohls.com order #was delivered on 12/04/We apologize for any inconvenience

The Rewards certificate is issued during the first week of the following monthIt is based on the total points earned the previous monthThe current earning period and certificate can be found on the Rewards home pageThe certificate will be also be sent to the email address you providedTo ensure that you receive your email, please add [email protected] to your contact listWe are unable to accommodate the customer's request to honor the expired coupons, as there is no indication the customer's e-mail was undeliverable, or they were unable to log into their Kohl's Yes2You Rewards account

We apologize for the disappointment this has caused our customerAll orders placed on Kohls.com are in Central Standard Time (CST), and our records indicate our customer placed their order at 12:AM on October As the most recent earning period for Kohl's Cash started on October and ended on October 22, we respectfully decline our customers request to be reimbursed Kohl's Cash

Our records show a UPS piwas scheduled for Kohls.com order # [redacted] We advise the customer track the return with the following tracking number 1Z76A26EThe customer will be credited for the merchandise when it returns to our warehouseWe apologize for any inconvenience

We are unable to locate an order or details regarding his concernWe advise the customer reply with the order number or e-mail address listed on the order so that we can research this concern further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This did not resolve anythingIt was just an automated message of their return policyNo apology for the fact that I was called blind they did not even acknowledge itVery poor understanding of the situation, and no sympathy towards that at allI will return the item and cancel my account, because I refuse to do business with crooks and people who treat their customers like dirt, and going as far as making discriminating statementsI see now that my business here isn't neededAnd there was also no acknowledgement of the cover pictures being changedVery disappointed Regards, [redacted]

We deeply apologize for the frustration and inconvenience our customer has gone thoroughPlease let our customer know we have processed a credit for the item he did not receive, in the amount of $443.98, back to his Kohl's Charge card ending in ***He should see the credit in an average of seven days

Upon review of the enclosed attachments, it appears those are not mobile alerts, but push notificationsTo unsubscribe from push notifications the customer needs to go to Settings, then NotificationsFind the Kohl's AppUnselect the "Allow Notifications" button at the topThis should resolve the customer's concern

We have processed a credit back to our customer’s Kohl’s Charge account in the amount of $for the missing items she did not receive with her Kohls.com order# [redacted] We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any disappointment

We apologize for delayed refund and service concernsWe confirm a credit of $has been applied to the customer's original method of tender

Upon review of the customer’s Kohls.com order # [redacted] we are able to confirm the return was processed in AprilUnfortunately we are not able to verify why this credit was never applied back to the customer’s credit cardWe have re-processed the customer’s return on 07/08/We advise our customer that returns may take 14-business days to post to most major credit card accountsWe apologize for the inconvenience

I am not satisfied with Kohl's response about order processingI would expect they should at least offer a substitute item that is similar in cost/style to replace the item they cancelledAgain the order was cancelled after verbal confirmation with one of their sales associatesThe order was not cancelled at the end of order processing with the sales associate as would be expected as Kohl's states this is when you sometimes find out an item is not available or their was a problem with your orderOrder was place and verbal confirmation given over the phoneThe order was cancelled sometime after (time frame unknown) and again for no apparent reasonthank you

Store [redacted] **, Delaware, OH

The customer's subtotal was $126.99, and he input the promotional code [redacted] to receive a discount of $After taxes, the customer's card was charged $Our records show a return for $was processed back to the customer's VISA ending in 0150, on 12/09/The customer received the correct return amount