Moore-Built Construction & Restoration

Kohl’s previously experienced technical difficulties that erroneously double charged customer for debit transactionsWe are able to confirm that this error has since been corrected and all duplicate charges reversedWe advise the customer it may take some banks up to days to reflect the refund to the customer's accountWe apologize for the inconvenience

We apologize for the inconvenience our customer has experienced As of today, a refund for the amount of $has been processed for the pajamasThis adjustment will show on the customer's bank statementThe customer may donate or dispose of the item as they see fitIn addition, an order was submitted today for the same item (John Deere 'Live, Love, Farm' Pajama Set) in a size free of charge to the customer This item should arrive within six days

Our records indicate that a credit for Kohls.com order number [redacted] has already been processed back to the customer's accountThe customer was credited for the shipping charge on 10/01/15, and the return credit was processed on 10/15/We apologize for the inconvenience

We have processed a return for Kohls.com order # [redacted] on 02/03/as a courtesy to the customerWe advise our customer to allow 5-business days for the credit to appearAdditionally, we advise the customer to update their Kohls.com shopping profile before placing future orders

We have confirmation the initial gift card balance was $At this time, we do consider this matter resolved

We apologize for the disappointmentAs two packages in the Kohls.com order ending in were lost in transit, we issued a full refund in the amount of $5.47, on January 6, which will post to the VISA card ending in [redacted] in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysFinally, going forward, please know that Kohl's is unable to price match excluded merchandise, which includes the Apple WatchPlease reference our price matching policy, via the following link for additional information; [redacted]

We apologize for the inconvenience our customer experienced with their most recent Kohls.com orderWe can confirm our customer was refunded for her missing itemA credit in the amount of $was applied to the Kohl's Charge ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The value of the items has no bearings on the actions of the agent and as for the order, there was a $gift card (SCREENSHOT047) that would have covered the last version of the orderHis negligent actions of erroneously entering the wrong CVVnumber when I stated the correct number is a result of further damage not concurrent damage as it pertains to actions after the order was madeThe issue is not the orderThe issue is that the agent continued negligence of putting in the wrong information and not clearly listening to the correct informationIf it was wrong times then actions should have stoppedAs one who work with customer credit cards, my job have a SOP that states after declines you cannot take that credit card as it may be stolen, marked for destruction or inactive which would not put the business in harms wayAs attached I have given you a copy of the actions of the agent as he try to charge my debit cardIf you need further proof I can forward the original email with the bank's representative's email address (SCREENSHOT048) that this attachment originates to show the validity of said attached documentI want to resolve this without going through other channels to resolve it Regards, [redacted]

We apologize for the disappointmentOn December 20, we credited the Kohls.com order ending in 2711, in compensation for the price adjustment, in the amount of $This will post to the Discover card ending in in an average of seven daysAlso, we credited the Kohls.com order ending in in the amount of $48.45, in compensation for the 25% off previously offered, which will post to the same payment method in an average of seven daysFinally, we respectfully decline additional Kohl's Cash reimbursement, as Kohl's Cash was already issued, via email, on the replacement order ending in

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Im not sure why they informed you that they were not at fault, however they did finally correct their mistake by sending UPS to retrieve the package which they delivered to the wrong address and they also refunded me, after many correspondences back and forth with their executive team Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that the company sent me and I received the product in decent condition and therefore the case can be closedThanks again.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Spoke to [redacted] and she explained they didn't even have all my items as being returned #and Kohls is sending me gift cards in and increments how can anyone shop like that make one lump credit and give the customer the credit I returned these items on the 29th Kohls received them on the 5th of October We are now at Nov and I have credits which I just got the other dayIt is way past the money now its more of the principle and how much I had to go throughI put out money I did not have extra to spend under the assumption I was going to get refundedSo I just emailed [redacted] and let her know that I will not be needing the merchandise creditI will not be shopping at Kohls anymoreMy mother and sister and I'm sure many of there friends have accounts with Kohls and I will be sure to pass this horrible experience onPlease provide me a return address to where I should ship back the cards to I was in the process of getting ready to leave when I spoke to [redacted] today so I couldn't get into much detailI just find it very insulting that someone told me to order and reply with a order num and now [redacted] is stating that it doesn't say to "replace the whole order and a credit would be issued for everything"I get that the email doesn't state" get refund for your full order" in those exact terms but it was pretty clear to me that I was to place and order provide a order number and then I would be refundedAny other person would have interpreted it in the same as I did as wellI also got to thinking that this has been going on since Sept and I have getting nothing but 7-days timeframe and the runaround back and forth and nothing for my inconveniencesNot even my kohls cash backThe least you could have done was issued thoseAnd it makes no sense how I get credit in increments when they were all returned at the same time at the same locationIs someone really supposed to wait over month to get a credit back? How logical does that seem? Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am attaching the front and back of these reward/gift cardsI would be happy if business gives me a resolution in this regardI spent the money according to the business advertisements to earn these gift cardsNow I cant use them because of the time durationAs a regular customer it hurts me to see kohl's customer service being so unresponsivei tried to call the customer service several times in this regard and they would tell me that they cant do anythingI hope the business provides a resolution to this problem and honors their reward cards Regards, [redacted] ***

We apologize for the disappointment; however, in accordance with the Kohls.com Terms and Conditions, we reserve the right to cancel any order at any time Furthermore, any order placed on Kohls.com may be subject to additional verification, and any information that is used to verify an individual is accessible through public record

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersAdditionally, the tickets provided only ensured that the price is honored at the register, it did not guarantee the availability of the itemCertain electronics and deeply discounted items may have limited quantitiesWe are unable to accommodate the customer's request for a rain check, and we apologize for any disappointment

We regret to hear the customer has not received her entire purchase from Kohls.com order # At this time the vendor may deliver the customer's merchandise by 12/29/If the customer does not receive her anticipated merchandise by this date, we will immediately process a refundWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Kohl's has missed the point They did not read my message I was asked to search for products in the store instead of them helping to check for theproduct They need to reassess how they should help the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The adjustment on the SKU was not done out of courtesyIt was done out of necessityHad the adjustment not been made then Kohl's would not have received my ~$orderI should not be penalized for Kohl's not having the sufficient procedure/policy/systems to process a request like thisIf the original order had not been canceled in the first place then this would not be an issueFurthermore, if your system was able to just reduce the overall cost of the reorder by a percentage (rather than discounting only certain items) then again, this would not be an issueFor example, the price of SKU# for both the original order and the reorder is $So, if I return that item, then there is no issue because I would get a full refundHowever, because they applied special discounts to only certain items, if I return the "wrong" item, then I lose money on the overall purchase, not necessarily that item - I.Eif I buy two items each costing $then my total price is $In this scenario, that order was canceled and one item went up to $and the other was reduced to $just to make the total cost equivalent So, if I were to return the $item, I lose $10? I do not understand how you can honestly think I am wrong with thisI will not accept any response other than a full refund of the ORIGINAL purchase price Regards, [redacted]

Please advise our customer we processed a refund to his MasterCard in the amount of $for the difference in the return amountWe apologize to the customer for the error, and assure this was isolated and will not happen again

Upon review, it appears our customer needs to contact our fraud department directly to discuss in further detail for their cancelled orderPlease have the customer contact our fraud department, at ###-###-####