Moore-Built Construction & Restoration

We apologize for the inconvenience our customer experienced on his store visitThe customer reached out to our Executive Offices on October 08, The customer advised us his issue was resolved by his daughterAt this point, we consider the matter closed

Our records indicate we initially mailed a check to our customer on July 14, Since our customer states she did not receive this, we canceled that check and reprocessed a new check on August 1, in the amount of $Please have our customer allow 7-days for mail delivery

We are more than happy to research our customer's concern, but more information is neededPlease have the customer provide her mother's information

We apologize for the inconvenience our customer experienced during their local store visitIn order for us to follow up with the store in regards to the incident, is the customer able to provide for us the location of the store that was visited

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The amount that was agreed to be sent to me does not equal the balance of what was owed to meThe order total was 73.48, which only $was sent to meI have attached a picture of the cardAlso, I just check the card balance and it’s says balance of $due to a tender on 2/23/18, which doesn’t make sense since I have not used the cardI’m addition, The correct amount to be sent to me is $ Regards, [redacted]

Upon review of the customer’s concern, it appears that regrettably her purchase was not made during the qualifying dates to earn the rebateThe requirement of each rebate is set up and specific to each vendor of our merchandiseThe specific rebate qualification period is a decision made directly by the manufacturer, not by Kohl’sKohl’s is unable to comply with the customer’s request to issue the rebate outside of the dates established by KitchenAid

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mary Murray

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told kohls cash would be accepted on 7/12/, same day as purchase, therefore it should be honored Regards, [redacted]

We will be happy to research the customer's inquiry, but we would need other information provided if possibleWe would need to know which coupons they were, as well as a coupon code or a copy of the coupon

We regret to hear the customer received the incorrect items in her recent Kohls.com orderAt this time we advise the customer to reply with the missing item information for an immediate refundWe apologize for any inconvenience

Due to the time of year some customers may experience a slight delay in their shipping time frameUpon review of tracking #and 61299991140320062661, it appears the customer's orders have been deliveredWe apologize for any inconvenience

We understand the customer's frustration, and are happy to honor the original price paid for the item on a new Kohls.com orderRegrettably, orders are unable to be processed without a valid form of tender We apologize for any additional disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I followed the instructions and I called the fraud departmentAfter minutes of phone call, the call got disconnected with no resolutionI called again and had to start from scratchThis time I was accidentally transferred to someone else, who had no idea about what this was aboutI had to explained it all overAfter minutes of call, I was informed the cards had been cleared and I could place the order againI tried, but the gift card was rejectedI was finally transferred to someone who told me I need to address this with Citibank ThankYou points, who issued the card to meThis is completely unacceptableIt took Kohl's one week, calls, about or more hours in phone calls to give me this responseAnd I don't even know if this is the resolutionWill never go back to Kohl'sFor your reference, attached is a chat with Kohl's I had yesterday, where they promised the refund asap Regards, [redacted]

We regret to learn the customer's package was lost by the carrierWe can confirm a refund was processed on January 9, The customer will see the refund on her end in an average of seven days

We apologize for the frustration this has causedWe have processed a request to stop sending mailers to our customerAs we print mailers in advance, please know it can take up to five months for mailers to stop

On February 14, we credited the Master Card ending in in the amount of $43.87, in compensation for the defective item, which will post in an average of seven daysWe also issued a Kohl's Merchandise Credit (KMC) in the amount of $10.00, via mail, in compensation for the lost Kohl's Cash

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I'muploading photos of the gift cards Regards, [redacted] **

Upon review of our customer's claim, it appears on December 29, 2016, our online department applied an additional credit for $to our customers Kohl's ChargeWith this credit being processed, it does confirm the full credit of the original order

Please have our customer contact Kohl's Fraud Department at 1-###-###-####, as we need to verify additional information

We apologize, but Kohl’s has not had any reported system issues of this natureWe do however understand our customer’s frustration with her address issueWe would like to offer a $Kohl’s Gift Card as an invitation to shop with us again Please have the customer reply back to this portal if this is acceptable to them