Moore-Built Construction & Restoration

We are more than happy to research our customer's concern, but more information is neededPlease have the customer provide her mother's information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Spoke to [redacted] and she explained they didn't even have all my items as being returned #and Kohls is sending me gift cards in and increments how can anyone shop like that make one lump credit and give the customer the credit I returned these items on the 29th Kohls received them on the 5th of October We are now at Nov and I have credits which I just got the other dayIt is way past the money now its more of the principle and how much I had to go throughI put out money I did not have extra to spend under the assumption I was going to get refundedSo I just emailed [redacted] and let her know that I will not be needing the merchandise creditI will not be shopping at Kohls anymoreMy mother and sister and I'm sure many of there friends have accounts with Kohls and I will be sure to pass this horrible experience onPlease provide me a return address to where I should ship back the cards to I was in the process of getting ready to leave when I spoke to [redacted] today so I couldn't get into much detailI just find it very insulting that someone told me to order and reply with a order num and now [redacted] is stating that it doesn't say to "replace the whole order and a credit would be issued for everything"I get that the email doesn't state" get refund for your full order" in those exact terms but it was pretty clear to me that I was to place and order provide a order number and then I would be refundedAny other person would have interpreted it in the same as I did as wellI also got to thinking that this has been going on since Sept and I have getting nothing but 7-days timeframe and the runaround back and forth and nothing for my inconveniencesNot even my kohls cash backThe least you could have done was issued thoseAnd it makes no sense how I get credit in increments when they were all returned at the same time at the same locationIs someone really supposed to wait over month to get a credit back? How logical does that seem? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The adjustment on the SKU was not done out of courtesyIt was done out of necessityHad the adjustment not been made then Kohl's would not have received my ~$orderI should not be penalized for Kohl's not having the sufficient procedure/policy/systems to process a request like thisIf the original order had not been canceled in the first place then this would not be an issueFurthermore, if your system was able to just reduce the overall cost of the reorder by a percentage (rather than discounting only certain items) then again, this would not be an issueFor example, the price of SKU# for both the original order and the reorder is $So, if I return that item, then there is no issue because I would get a full refundHowever, because they applied special discounts to only certain items, if I return the "wrong" item, then I lose money on the overall purchase, not necessarily that item - I.Eif I buy two items each costing $then my total price is $In this scenario, that order was canceled and one item went up to $and the other was reduced to $just to make the total cost equivalent So, if I were to return the $item, I lose $10? I do not understand how you can honestly think I am wrong with thisI will not accept any response other than a full refund of the ORIGINAL purchase price Regards, [redacted]

Upon review of the customer’s concern, it appears that regrettably her purchase was not made during the qualifying dates to earn the rebateThe requirement of each rebate is set up and specific to each vendor of our merchandiseThe specific rebate qualification period is a decision made directly by the manufacturer, not by Kohl’sKohl’s is unable to comply with the customer’s request to issue the rebate outside of the dates established by KitchenAid

Please advise our customer we processed a refund to his MasterCard in the amount of $for the difference in the return amountWe apologize to the customer for the error, and assure this was isolated and will not happen again

Upon review, it appears our customer needs to contact our fraud department directly to discuss in further detail for their cancelled orderPlease have the customer contact our fraud department, at ###-###-####

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The amount that was agreed to be sent to me does not equal the balance of what was owed to meThe order total was 73.48, which only $was sent to meI have attached a picture of the cardAlso, I just check the card balance and it’s says balance of $due to a tender on 2/23/18, which doesn’t make sense since I have not used the cardI’m addition, The correct amount to be sent to me is $ Regards, [redacted]

Upon review of our customer's claim, it appears on December 29, 2016, our online department applied an additional credit for $to our customers Kohl's ChargeWith this credit being processed, it does confirm the full credit of the original order

On February 14, we credited the Master Card ending in in the amount of $43.87, in compensation for the defective item, which will post in an average of seven daysWe also issued a Kohl's Merchandise Credit (KMC) in the amount of $10.00, via mail, in compensation for the lost Kohl's Cash

We regret to learn the customer's package was lost by the carrierWe can confirm a refund was processed on January 9, The customer will see the refund on her end in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I followed the instructions and I called the fraud departmentAfter minutes of phone call, the call got disconnected with no resolutionI called again and had to start from scratchThis time I was accidentally transferred to someone else, who had no idea about what this was aboutI had to explained it all overAfter minutes of call, I was informed the cards had been cleared and I could place the order againI tried, but the gift card was rejectedI was finally transferred to someone who told me I need to address this with Citibank ThankYou points, who issued the card to meThis is completely unacceptableIt took Kohl's one week, calls, about or more hours in phone calls to give me this responseAnd I don't even know if this is the resolutionWill never go back to Kohl'sFor your reference, attached is a chat with Kohl's I had yesterday, where they promised the refund asap Regards, [redacted]

We will be happy to research the customer's inquiry, but we would need other information provided if possibleWe would need to know which coupons they were, as well as a coupon code or a copy of the coupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told kohls cash would be accepted on 7/12/, same day as purchase, therefore it should be honored Regards, [redacted]

We understand the customer's frustration, and are happy to honor the original price paid for the item on a new Kohls.com orderRegrettably, orders are unable to be processed without a valid form of tender We apologize for any additional disappointment

Due to the time of year some customers may experience a slight delay in their shipping time frameUpon review of tracking #and 61299991140320062661, it appears the customer's orders have been deliveredWe apologize for any inconvenience

We apologize for the frustration this has causedWe have processed a request to stop sending mailers to our customerAs we print mailers in advance, please know it can take up to five months for mailers to stop

We regret to hear the customer received the incorrect items in her recent Kohls.com orderAt this time we advise the customer to reply with the missing item information for an immediate refundWe apologize for any inconvenience

Please have our customer contact Kohl's Fraud Department at 1-###-###-####, as we need to verify additional information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I'muploading photos of the gift cards Regards, [redacted] **

We apologize for the inconvenience our customer experienced with online order We have processed a return for our customerThe refund amount for the order is $We are mailing our customer a kmc with $and $was applied to the Visa ending in tendered on the original order