Moore-Built Construction & Restoration

After partnering with our Corporate Refund Department we are able to confirm that the customer’s refunds required additional reviewThe customer will receive three Kohl’s Merchandise Credits via mailWe advise the customer to please allow 10-business days to receive thisWe apologize for the delay

We apologize, but Kohl’s has not had any reported system issues of this natureWe do however understand our customer’s frustration with her address issueWe would like to offer a $Kohl’s Gift Card as an invitation to shop with us again Please have the customer reply back to this portal if this is acceptable to them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** The ticket I was given did promise I would get the tv that is why they gave them out it had nothing to do with the price of the item..The store even admitted they had made a mistake and given out the wrong tvs by accident to other people

In order to resolve our customer's concern, they need to call in and speak to our fraud department directlyWe have attempted to reach out to him directly and have been unsuccessful

We apologize for the inconvenience and frustration our customer has experiencedWe are more than happy to partner with our rebate department to research our customer's concernOnce a response is received, we will be happy to reach out to our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my corrected order todayThank you for your help Regards, [redacted]

We have mailed out a gift card for our customer in the amount of $to the address provided on the claimPlease advise our customer to allow 7-business days

We apologize for the disappointmentOur records indicate the items that were purchased were individual stools and did not come as a set of twoHowever, the image of the item on Kohls.com inadvertently showed two stoolsFor the error, on December 18, we credited one of the items in the amount of $68.25, which will post to the VISA card ending in in an average of seven daysFurthermore, the vendor will be sending another stool, via mail, to the address on this complaint and will be delivered in 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This is advertising I will report them to the consumer bureau of new york

We deeply apologize for the frustrationOn December 7, we credited the Kohl's Charge card ending in 2710, in the amount of $127.29, which will post in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is unacceptable! I initially contacted a supervisor at Kohl's.com They were no help - that is why I have attempted to resolve this through the Revdex.com I find it hard to believe that Kohl's is not willing to call me to discuss this important matter I could understand the options given to me if these items were not so large and heavy If I could lift them into my vehicle - they are too large to fit inside my vehicle Therefore, the options given to me will not work, because of these factors and apparently this is something that no one at Kohl's is taking into consideration At this point, if Kohl's is not willing to make this right by refunding me 100% of my purchase price, plus the interest that has been charged to my card, without returning the severely damaged items within the next business days, I guess my next step is to contact a lawyer and see how they can help me Regards, [redacted]

We canceled the old Kohl's Merchandise Credit (KMC), ending in 6696, and have issued out a new KMC, in the amount of $122.00, which will be delivered, via mail, in an average of 7-days

Regrettably without the accompanying proof of purchase we are unable to provide any additional creditAt this time we stand by our offer of $in the form of a Kohl’s Merchandise Credit

We apologize for the inconvenience our customer experienced due to the unauthorized activity on their accountWe did attempt to contact our customer directly in regards to packagesWe would like verify the packages are still in our customer's possession so can schedule a pick up as soon as possible

We apologize for the disappointment, but stand behind our previous responsesAs such, we consider this matter closed

We apologize for the disappointmentAs dollar off coupons, such as Kohl's Cash, are applied prior to percentage off coupons, the discounts were correctly credited to the Kohls.com order ending in Additionally, our records indicate that items in this order were returned on December As such, a refund in the amount of $posted to the VISA card ending in ***A prorated amount of Blue Kohl's Cash was also issued, via email, with a redemption period of daysOn January 3, we returned the additional items in the amount of $7.68, which will post in an average of seven days to the same payment methodFinally, Blue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

The customer does not need a packaging slip to return the itemPlease have her go to the store to get the lowest price within the week period

As the price adjustment would only be offered if the purchase was done in a Kohl's store or on Kohls.com, we respectfully decline the request to be reimbursed the difference in priceAs such, no further compensation is warranted and we consider this matter closed

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This does not resolve the matterPer my complaint, there were two orders that were returned and I have only received the refund for order # #as they state in their responseI am still waiting for my refund on order # which was returned to Kohl's on 12/per UPS tracking # 1Z76A26E Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]