Moore-Built Construction & Restoration

Regrettably the New York state surcharge and tax did not process with the returnWe have credit the remaining $back to the customer's Discover ending in We apologize for any inconvenience

We apologize for the inconvenience and frustration our customer experienced on his most recent Kohls.com orderWe have partnered with our vendor to process a refund for our customerWe have processed two refunds for our customerOne is in the amount of $which will be applied to the Visa ending in and a Kohl's Cash which will be emailed in the amount of $The second amount is for $ which was also applied to the Visa ending in A Kohl's Cash was also issued for $as well We will be more than happy to also share our customer's experience in regards to his call center feedback with our Executive Offices

We have reviewed the SKU information for both Kohls.com orders # [redacted] , and [redacted] Regrettably, the purchased merchandise is not identical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Kohl's is still not even reading my complaintRejecting until they at least take the time to read my complaint, and form a response that makes sense [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We apologize for the inconvenience and frustration our experienced due to Order Unfortunately, this was not a error on Kohl's partThe customer placed the order on December 02, and the customer contacted us via chat on December 05, Customers have a minute window to change and alter an order after it is submitted.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MT...⇄

We have processed a return for our customerWe have emailed our customer $in Kohl's Cash which was emailed to our customerWe have also applied a credit in the amount of $to our customer's Kohl's Charge

Our records show a return for SKU [redacted] from Kohls.com order # [redacted] was processed on 01/12/Our records also show a return for Kohls.com order # [redacted] was processed on 02/01/16.Additionally, we apologize that the product was previously inaccurately listedKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, and availability and product descriptions) at any time without noticeThis is information is listed on Kohls.comWe apologize for any additional disappointment

So we can investigate further, please provide relevant transaction information

We apologize our customer did not receive their orderWe are unable to reship this to our customer; however, she is more than welcome to reorder these items on Kohls.com using the credits issued to her

We would like to research our customer's concern furtherThe following information will be needed from the customer so we may research on our end:What address was the package sent to?How was the merchandise purchased, online or in store?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It has been over days now and a check has not shown upWhy would you need to verify a purchase and take weeks to do thatYour lying somewhere along the lines because I called the phone number given and they said the check was mailed the 5th not the 3rd Your not even being truthful about itI couldn't talk to anyone for the day because the met there quota for the daySo don't apologize that your company is trying to steal my money get it to me and pay me late fees for the month it has taken you so far since I'm sure the check will get lost in the mailI don't believe you actually sent itIt says to days from the day I returned it December the 14thNot to days from when you feel like it Regards, [redacted]

We apologize for the frustrationOur records indicate that order # [redacted] was returned and subsequently credited on October 13, to our customers Kohl's Charge card ending in ***Additionally, the second order, # [redacted] , was returned and subsequently credited on November 2, in the amount of $389.79, which will post to our customers Kohl's Charge card ending in [redacted] in an average of seven daysAs such, we consider this matter resolved

Our records indicate the customer's credit for the missing item from Kohls.com order number [redacted] was credited on 08/29/If the customer is missing any additional credits we advise her to reply with the Order number and SKU informationAdditionally, we are sending the customer three 30% off coupons vial mail for her experiencePlease allow 10-business days to receive theseWe apologize for any disappointment

We appreciate our customer contacting Kohl's Department Stores about our Black Friday adWe regret to learn that the advertised Xbox One was not available when they visited our websiteWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers

We have reviewed our customer's concern as well as received a response from our buying officeThey have confirmed the dress the customer is ordering is not available and will not be carried by our vendorFor the inconvenience and frustration our customer has experienced, we would like to send our customer a $gift cardIf the customer agrees, please have them confirm by replying with their mailing address

On February 9th call kohl's pertaining kohl's cashThe kohl's staff gives me a reference number 170209-place order that day onlyExplained to me step by step how to use the 170209-on line order? I try it see if it works as you shown me by your response

We are more than happy to research our customer's concern in regards to her Kohl's CashIn the complaint, the customer states she received an email stating her payment method was changedOnce we receive that, we will be happy to look into assisting our customer with her Kohl's Cash inquiry

We apologize for the inconvenienceWe have processed a full refund for our customer in the amount of $55.77, which will be applied to our customers Kohl's Charge

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate that Kohls is now standing behind the product they sentI wish it had not come to this, but I understand that Kohls had there hands tied a bit as wellI do know that this could have been handled in a better manor before this level of escalation came up, but it shows true integrity that they did take the balance of the futon mattress off of my cardThank you Kohls for taking my complaint to heart and standing by your policies and granteesI will be a returning customer again Regards, [redacted]

We apologize that the customer purchased a damaged product We have refunded the customer’s Visa card ending in for the amount of $The customer should receive this refund within days