Moore-Built Construction & Restoration

Our records indicate the customer's credit for the missing item from Kohls.com order number [redacted] was credited on 08/29/If the customer is missing any additional credits we advise her to reply with the Order number and SKU informationAdditionally, we are sending the customer three 30% off coupons vial mail for her experiencePlease allow 10-business days to receive theseWe apologize for any disappointment

Upon review of our customer's inquiry, we have confirmed that [redacted] would need to contact us directly to further discuss at ###-###-####

We have reviewed the SKU information for both Kohls.com orders # [redacted] , and [redacted] Regrettably, the purchased merchandise is not identical

We are more than happy to research our customer's concern, but more information is needed• Please have the customer confirm the resolution they are seeking, the customer has returned $in merchandise from Kohls.com Order 9046994056, which would cause her to lose all of her Kohl's Cash

Regrettably the New York state surcharge and tax did not process with the returnWe have credit the remaining $back to the customer's Discover ending in We apologize for any inconvenience

We regret the customer did not receive her anticipated merchandiseWe have processed a return for Kohls.com order # [redacted] on 02/02/16, back to the customer's Master Card ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Kohl's is not reimbursing for the itemsince the customer decided to alter the guitar instead of returning the item to Kohl's At this time, we consider this matter closed

We have processed a return for our customerWe have emailed our customer $in Kohl's Cash which was emailed to our customerWe have also applied a credit in the amount of $to our customer's Kohl's Charge

We would like to research our customer's concern furtherThe following information will be needed from the customer so we may research on our end:What address was the package sent to?How was the merchandise purchased, online or in store?

Our records show a return for SKU [redacted] from Kohls.com order # [redacted] was processed on 01/12/Our records also show a return for Kohls.com order # [redacted] was processed on 02/01/16.Additionally, we apologize that the product was previously inaccurately listedKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, and availability and product descriptions) at any time without noticeThis is information is listed on Kohls.comWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate that Kohls is now standing behind the product they sentI wish it had not come to this, but I understand that Kohls had there hands tied a bit as wellI do know that this could have been handled in a better manor before this level of escalation came up, but it shows true integrity that they did take the balance of the futon mattress off of my cardThank you Kohls for taking my complaint to heart and standing by your policies and granteesI will be a returning customer again Regards, [redacted]

We are more than happy to research our customer's concern in regards to her Kohl's CashIn the complaint, the customer states she received an email stating her payment method was changedOnce we receive that, we will be happy to look into assisting our customer with her Kohl's Cash inquiry

All inquiries made through the Revdex.com are addressed via the same channelAs applicable coaching has been forwarded, we consider this matter closedIf they would like to speak to someone directly, they would need to contact Kohl's Customer Service , at 1-800-564-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowit is clear Kohls is not going to ever actually allow me to speak with a supervisor or address this complaintAs they haveadvised I have called them MULTIPLE timesEach time I am told a supervisor willcall me and they never do.I am worn out by them Pleaseclose the complaint and mark it as unresolved I do NOT accept this as resolved because nothing has actually happened Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This does not resolve the matterPer my complaint, there were two orders that were returned and I have only received the refund for order # #as they state in their responseI am still waiting for my refund on order # which was returned to Kohl's on 12/per UPS tracking # 1Z76A26E Regards, [redacted] ***

We apologize that the customer purchased a damaged product We have refunded the customer’s Visa card ending in for the amount of $The customer should receive this refund within days

On Fri, Dec 11, at 8:AM, [redacted] < [redacted] > wrote:I need to amend the information I sent yesterday I did NOT receive my credit as I stated On Thu, Dec 10, at 2:PM, [redacted] < [redacted] > wrote:Their statement that the item is no longer available is not true I found them miles from my house and made the mile round trip to purchase them The respondent to this complaint is being dishonest I was never told - days for the credit to be applied Originally, on December 3, 2015, I was told - days This morning when I called,Kohl's.com about the credit, I was told - weeks Guess what...my credit came through today I do not agree with losing my $Kohl's cash as all this is due to Kohl's.com and their ineptness There was not even an apology offered to me for all the time, effort and money spent to try and resolve this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However the respondent did not respond to the advertising issue, only the expired coupon issueI do not believe that this person is incompetent, or has a lack of reading comprehension, so it's only logical to conclude that they are intentionally avoiding this issue - advertising Regards, [redacted]

We apologize for the inconvenience and frustration our customer experienced on his most recent Kohls.com orderWe have partnered with our vendor to process a refund for our customerWe have processed two refunds for our customerOne is in the amount of $which will be applied to the Visa ending in and a Kohl's Cash which will be emailed in the amount of $The second amount is for $ which was also applied to the Visa ending in A Kohl's Cash was also issued for $as well We will be more than happy to also share our customer's experience in regards to his call center feedback with our Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It has been over days now and a check has not shown upWhy would you need to verify a purchase and take weeks to do thatYour lying somewhere along the lines because I called the phone number given and they said the check was mailed the 5th not the 3rd Your not even being truthful about itI couldn't talk to anyone for the day because the met there quota for the daySo don't apologize that your company is trying to steal my money get it to me and pay me late fees for the month it has taken you so far since I'm sure the check will get lost in the mailI don't believe you actually sent itIt says to days from the day I returned it December the 14thNot to days from when you feel like it Regards, [redacted]