Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the frustrationOur records indicate that order # [redacted] was returned and subsequently credited on October 13, to our customers Kohl's Charge card ending in ***Additionally, the second order, # [redacted] , was returned and subsequently credited on November 2, in the amount of $389.79, which will post to our customers Kohl's Charge card ending in [redacted] in an average of seven daysAs such, we consider this matter resolved

So we can investigate further, please provide relevant transaction information

We apologize for the inconvenienceWe have processed a full refund for our customer in the amount of $55.77, which will be applied to our customers Kohl's Charge

We apologize our customer did not receive their orderWe are unable to reship this to our customer; however, she is more than welcome to reorder these items on Kohls.com using the credits issued to her

We apologize for the inconvenience and frustration our experienced due to Order Unfortunately, this was not a error on Kohl's partThe customer placed the order on December 02, and the customer contacted us via chat on December 05, Customers have a minute window to change and alter an order after it is submitted.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MT...⇄

We appreciate our customer contacting Kohl's Department Stores about our Black Friday adWe regret to learn that the advertised Xbox One was not available when they visited our websiteWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers

On February 9th call kohl's pertaining kohl's cashThe kohl's staff gives me a reference number 170209-place order that day onlyExplained to me step by step how to use the 170209-on line order? I try it see if it works as you shown me by your response

We have reviewed our customer's concern as well as received a response from our buying officeThey have confirmed the dress the customer is ordering is not available and will not be carried by our vendorFor the inconvenience and frustration our customer has experienced, we would like to send our customer a $gift cardIf the customer agrees, please have them confirm by replying with their mailing address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTechnically, I did reorder the item Kohl's did absolutely nothing to help me I spent three days on the phone with themThey refused to help me in any way Even after the customer service representative told me the item was no longer available and their was nothing they could do, I continued to go on-line and two day later it became available again I placed it in my cart and ordered it I then spent another hour on the phone with a customer service rep trying to get the price I had originally paid I don't think Kohl's should be taking credit for reissuing the item, because they did absolutely nothing I initiated and handle the matter after four hours of my own time Hardly worth saving $dollars [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spent at least over hours across multiple phone calls with Kohl's in the last two months requesting a refundAll the answer I got was I will get a refund in 14-business daysI do not wish to spend another several hours begging for my refundI want my refund be issued immediately and mailed to my address in the forms of a merchandise credit Regards, [redacted] ***

Each $Kohl's Cash Coupon is earned pretax for every $made in qualifying purchasesEligible customer purchases to receive Kohl's Cash Coupons include sale-, regular- and clearance priced merchandise, excluding the purchase of gift cardsWe are unable to accommodate the customer's request for a Kohl's Cash credit, as Kohls.com order # did not qualifyWe apologize for any disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am on active duty with the U.SMilitary through March 2nd Regards, [redacted]

I also stand by my statement that it is not listed on the back of either gift card nor was it posted in the area where the gift cards were located in the storeI don't appreciate being treated like a liar nor do I appreciate having been put in this situation at all so I will pursue this matter in Alabama small claims court at this point since it appears the Revdex.com will not be able to help me resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject one sided decision taken by Kohl'sI will make sure Kohl's pay for it [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize; however, due to the age of the order, we are unable to determine rebate eligibilityHowever, as a courtesy, we will send a $Kohl's Merchandise Credit (KMC) to our customer, which she will receive in 7- business daysAs such, we consider this matter closed

We regret to learn the customer has not received their anticipated return creditAt this time we advise the customer to reply with the Kohls.com order number for further research

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ms [redacted]

I just want my money backAnd an apology

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did attach pictures and sent to themI did not receive any compensation for the damaged item Regards, [redacted]