Moore-Built Construction & Restoration

I also stand by my statement that it is not listed on the back of either gift card nor was it posted in the area where the gift cards were located in the storeI don't appreciate being treated like a liar nor do I appreciate having been put in this situation at all so I will pursue this matter in Alabama small claims court at this point since it appears the Revdex.com will not be able to help me resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spent at least over hours across multiple phone calls with Kohl's in the last two months requesting a refundAll the answer I got was I will get a refund in 14-business daysI do not wish to spend another several hours begging for my refundI want my refund be issued immediately and mailed to my address in the forms of a merchandise credit Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTechnically, I did reorder the item Kohl's did absolutely nothing to help me I spent three days on the phone with themThey refused to help me in any way Even after the customer service representative told me the item was no longer available and their was nothing they could do, I continued to go on-line and two day later it became available again I placed it in my cart and ordered it I then spent another hour on the phone with a customer service rep trying to get the price I had originally paid I don't think Kohl's should be taking credit for reissuing the item, because they did absolutely nothing I initiated and handle the matter after four hours of my own time Hardly worth saving $dollars [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject one sided decision taken by Kohl'sI will make sure Kohl's pay for it [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Our records show a return for Kohls.com order # [redacted] was processed 01/23/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We have processed the remaining return credit from Kohls.com order #on 02/26/16, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to know when the refund due to me will be providedI have a copy of the original refund receipt and can provide thatI will not post it here as I do not know what will be publicly postedMy name and address have been provided to Kohls upon returning the merchandiseThis refund has been promised within 7-days since Dec26, I have called multiple times to their corporate refund call center as well as left my number for someone to return my callTo date this has not been an effective method of resolution as no one has called me backI would like someone to contact me directly and provide the refund status [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Please note Kohl's Cash is non-transferable The specific Kohl's Cash in question is no longer valid and we suggest you contact our Fraud Department at ###-###-####

We apologize for the inconvenience, but the Revdex.com does allow Kohl's days to initiate a first responseDue to volume, we were unable to respond sooner

We have processed a refund for our customerThe amount of $was credited back to the customers Kohl's Charge and we emailed our customer Kohl's Cash in the amount of $Please advise our customer to allow 3-business days to reflect on their Kohl's accounts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI did receive the refund amount specified However, I don't like the customer service, how long it took me to get the matter resolved and most importantly, their website is still giving incorrect information At no time was I offered help I would like to see them correct the website [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I would like to see kohls rating go down since a resolution could not be met I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Paul ***

We apologize for the disappointmentKohl's Cash is earned up until 11:PM Central Time on the last day of the promotionSince the Kohls.com order ending in was submitted on December 7, at 12:AM Central Time on a non-earning day, Kohl's Cash was not issued on this orderAdditionally, we verified the full Kohls.com order was delivered, via UPS, on December However, as a courtesy, on December 27, we returned the full order in the amount of $249.99, which will be sent, via mail, in the form of a Kohl's Merchandise Credit (KMC)Please allow an average of 7-days to receive this

We apologize for the disappointmentOn December 26, our records indicate the Kohls.com order ending in *** was credited in the amount of $40.00, which will post in an average of seven days to the VISA card ending in The customer is more than welcome to return the product to any Kohl's store for a refund; however, we respectfully decline the request to be reimbursed an additional $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am tired of re explaining my complaint over and over! Kohl's initiated pickup from UPS of items I never requested be sent back and refundedMy daughter and son in law had to stop the pick up of multiple shipments of items I never requested be returned! This has been nothing but a hassle! I will never do business with Kohl's again and have shared my story with othersI had been a loyal customer, but now will take my money and business elsewhere! I know I have also influenced my friend and family to also take their business elsewhere!! Regards, [redacted] ***

We will be more than happy to research our customers concernIn order to research further, we are requesting a copy of the rebate information to our rebate department pleaseif possible

Our records show UPS tracking #1Z76A26Ewas initiated for the incorrect merchandise the customer received from Kohls.com order #The customer has been advised that once we received the merchandise back to our warehouse, a return credit will be processedWe apologize for the error, and any inconvenience

We apologize for the disappointmentWe verified the Kohls.com order ending in was lost in transitAs such, on December 22, we credited the full order in the amount of $73.09, which will post in an average of seven days to the VISA card ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not think that holding my payment charged for month, not shipping out my ordered product and insisting that it is shipped, and then wasting hours of my time on phones to reconcile the missing item with a refund at a month's time without delivery of said ordered item is satisfactory and I should be remunerated for my poor experience and for the held charges which Kohls has had in possession for nearly days,Regards, [redacted] ***

We apologize for the disappointmentAs an item from the Kohls.com order ending in [redacted] was damaged, we refunded this item in the amount of $21.10, which posted to the Kohl's Charge card ending in ***, on December Additionally, the shipping charge in the amount of $was also credited to the same payment methodOn January 5, we credited an additional $30.00, in compensation for the previously agreed upon amount, which will post to the Kohl's Charge in an average of seven business daysFinally, for questions regarding credit reporting, late fees and call log requests, please contact Kohl's Customer Service, via phone, at ###-###-####