Moore-Built Construction & Restoration

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I informed Kohl's multiple times that I moved to a new address [redacted] ***Every time they said they sent me the rebateBut I NEVER received anything at all Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email this morning with a Kohls Cash Voucher in the amount of $22.51, however, the response from Kohls indicated that an "KMC" (unknow term) for $was also issued but I have not received this amountI cannot consider this matter resolved until I am able to verify that Kohl's has honored its word and issued the aforementioned amounts Regards, [redacted]

We stand behind our policy, and previous response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]According to the email which I received before I received this message you are not giving a 100%refundThere is roughly a $discrepancy so until I see the FULL amount issued to the card I will not be accepting this resolution as all trust with your company has been lost Regards, [redacted]

Please note Kohl's Cash is non-transferable The specific Kohl's Cash in question is no longer valid and we suggest you contact our Fraud Department at ###-###-####

Our records show UPS tracking #1Z76A26Ewas initiated for the incorrect merchandise the customer received from Kohls.com order #The customer has been advised that once we received the merchandise back to our warehouse, a return credit will be processedWe apologize for the error, and any inconvenience

We apologize for the disappointmentAs an item from the Kohls.com order ending in [redacted] was damaged, we refunded this item in the amount of $21.10, which posted to the Kohl's Charge card ending in ***, on December Additionally, the shipping charge in the amount of $was also credited to the same payment methodOn January 5, we credited an additional $30.00, in compensation for the previously agreed upon amount, which will post to the Kohl's Charge in an average of seven business daysFinally, for questions regarding credit reporting, late fees and call log requests, please contact Kohl's Customer Service, via phone, at ###-###-####

We have processed a refund for our customerThe amount of $was credited back to the customers Kohl's Charge and we emailed our customer Kohl's Cash in the amount of $Please advise our customer to allow 3-business days to reflect on their Kohl's accounts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am tired of re explaining my complaint over and over! Kohl's initiated pickup from UPS of items I never requested be sent back and refundedMy daughter and son in law had to stop the pick up of multiple shipments of items I never requested be returned! This has been nothing but a hassle! I will never do business with Kohl's again and have shared my story with othersI had been a loyal customer, but now will take my money and business elsewhere! I know I have also influenced my friend and family to also take their business elsewhere!! Regards, [redacted] ***

Our records show a return for Kohls.com order # [redacted] was processed 01/23/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

Revdex.com: I would like to see kohls rating go down since a resolution could not be met I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Paul ***

We apologize for the inconvenience, but the Revdex.com does allow Kohl's days to initiate a first responseDue to volume, we were unable to respond sooner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to know when the refund due to me will be providedI have a copy of the original refund receipt and can provide thatI will not post it here as I do not know what will be publicly postedMy name and address have been provided to Kohls upon returning the merchandiseThis refund has been promised within 7-days since Dec26, I have called multiple times to their corporate refund call center as well as left my number for someone to return my callTo date this has not been an effective method of resolution as no one has called me backI would like someone to contact me directly and provide the refund status [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Upon review of our customers order, it does show a return credit has been applied for Order We have verified the amount of $has been applied to the Kohl's Charge ending in ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It did however take too long to issue the refund from the date of the lost package Thank you for finally taking care of this issue Regards, [redacted]

We apologize for the inconvenience our customer experienced in regards to Order We have processed a full return in the amount of $to the Kohl's Charge ending in Please advise our customer to allow 3-business days to reflect on their credit card account

We will be more than happy to research our customers concernIn order to research further, we are requesting a copy of the rebate information to our rebate department pleaseif possible

We apologize for the disappointmentWe verified the Kohls.com order ending in was lost in transitAs such, on December 22, we credited the full order in the amount of $73.09, which will post in an average of seven days to the VISA card ending in

We apologize for the disappointmentKohl's Cash is earned up until 11:PM Central Time on the last day of the promotionSince the Kohls.com order ending in was submitted on December 7, at 12:AM Central Time on a non-earning day, Kohl's Cash was not issued on this orderAdditionally, we verified the full Kohls.com order was delivered, via UPS, on December However, as a courtesy, on December 27, we returned the full order in the amount of $249.99, which will be sent, via mail, in the form of a Kohl's Merchandise Credit (KMC)Please allow an average of 7-days to receive this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI did receive the refund amount specified However, I don't like the customer service, how long it took me to get the matter resolved and most importantly, their website is still giving incorrect information At no time was I offered help I would like to see them correct the website [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***