Moore-Built Construction & Restoration

We apologize for the disappointmentOn December 26, our records indicate the Kohls.com order ending in *** was credited in the amount of $40.00, which will post in an average of seven days to the VISA card ending in The customer is more than welcome to return the product to any Kohl's store for a refund; however, we respectfully decline the request to be reimbursed an additional $

We have processed the remaining return credit from Kohls.com order #on 02/26/16, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not think that holding my payment charged for month, not shipping out my ordered product and insisting that it is shipped, and then wasting hours of my time on phones to reconcile the missing item with a refund at a month's time without delivery of said ordered item is satisfactory and I should be remunerated for my poor experience and for the held charges which Kohls has had in possession for nearly days,Regards, [redacted] ***

A return for SKU was processed on 12/29/15, back to the customer's Master Card ending in Additionally, the customer's Revdex.com complaint has reached the highest level in our company and we regret the frustrations she enduredWe recognize the importance of providing great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that customers receive outstanding customer serviceOur customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and that our associates did not provide the service anticipatedPlease know these concerns have reached a high level and the feedback has been provided to the appropriate channels for internal reviewWe apologize for any inconvenience

We apologize for the disappointmentWe verified that a package from the Kohls.com order ending in was inadvertently packaged incorrectlyAs such, on January 7, we issued a credit for the two missing items in the amount of $13.70, which will post to the Kohl's Charge card ending in in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is not true that I informed the change of my address on Nov 26th Instead, I informed them on Nov 6thA representative said she could help me change the address (by calling ups and FedEx), and another representative said he would refund meBoth happened on Nov 6thAfterwards, since I didn't get refund, I called Kohls many times, and many representatives said they would refund meKohls should have all the records of our conversations Regards, [redacted] ***

As a courtesy, we have issued a Kohl's gift card in the amount of $10.00, via mail, which the customer will receive in an average of 7-business daysAs such, we consider this matter resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Because I already contacted their customer service department, I understood that they would not sell the Fitbit at the $Doorbuster price That was not my goal in filing the complaint/comment I just felt that their ad was very misleading because it indicated two different shopping dates on the same page of the ad They should probably make their future ads less confusing and not show items that will not be on sale on a certain date on the same page where they also list other dates Regards, [redacted]

Our store has attempted to contact our customer directly in order to address our customer's concernThey reached out to our customer via email since a phone number was not providedIf the customer wishes to be contacted via telephone, she would need to provide a valid contact number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I sent the complaint at 2/You sent a replace credit at 2/What a coincidence!I don't agree the refund amount of order# [redacted] List how do you calculateI'll get the police report, but your agent said you'll refund me at the beginningYou waste me a lot of time continuously without apologiesI indicated your incident# [redacted] But You INTENTIONAL ignore it.You MUST resolve itWhere is my credit? IRS will include interest, do you? Regards, [redacted] ***

Kohl’s apologizes for any confusionThe only way Kohl’s can combine receipts is for the customer to return all of the items, and then repurchase them all again on the same receiptThis will allow the register to generate a Kohl’s Cash coupon on her entire purchasing balance.Please keep in mind, the $off of $coupon our customer used on her transitions on March 13th is only one per customerIf she chooses to combine receipts then the coupon will only be applied once to her total balance

Our Kohl's Premium Electronics Policy is stated on the bottom of our receiptsWe stand by our return policyPlease have the customer refer to the link below for any further information:https://cs.kohls.com/app/answers/detail/a_id/1086/kw/

We have processed a credit for $back to Kohls.com order #This credit will go back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appear

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11750894, and find that this resolution is satisfactory to me Regards, Stacey C [redacted]

We have contacted our customer directly and have agreed to send him a $Kohl's Gift Card as a courtesy, along with a couple of 30% couponsThis has resolved our customer's inquiry

Our records show the customer's anticipated Corporate Refund was mailed to the address on this complaint on 01/05/If the customer claims they have not received this, we advise them to contact out Corporate Refund Department directly for additional assistanceThey can be reached at [redacted] We hope this information was helpful

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com ordersIt appears we have issued refunds for Orders 7040353109, and Order These credits were applied on December 14, to the Kohl's Charge ending in

We apologize for the disappointmentRecently, we identified unusual activity on your Kohls.com shopping accountFor security, we cancelled the referenced Kohls.com order and restricted the shopping accountTo restore the account we need to verify certain informationAs such, please contact Kohl's Fraud Department at ###-###-####Based on the sensitive nature of these complaints, we are unable to correspond via email

We have processed a full refund for our customerThe return will be applied in amounts, one for $and another for $will be applied to the Kohl's Charge ending in ***We are also emailing our customer $Kohl's CashPlease advise our customer to allow 3-business days for it to reflect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The customer service department does not follow up nor do they try to solve the problems that THEY are havingThe item was delivered but they do not address the dishonesty, the facts of the issues presented, why the original order was canceled without any reason or notice, why I was promised a return phone call and NEVER received one, why I was told that I would be called by a service person to follow up on the problem and was NEVER called, why l was told that the package was in the UPS system when it was obvious that the order was not even shipped yet and until the evening of the day it was promised delivered, why I have received my promised $from the original order that was cancelled yet promised, and why Kohl's does not appear to have a system set up to know where orders are or to be able to leave or attach the conversation notes from one customer service person and so that another can see what has been done, why I was told that the fastest the delayed order could be delivered was days yet when then order was actually finally shipped it was overnight air? there is more but the actually delivery is only part of the problem Regards, [redacted] ***