Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11871049, and find that this resolution is satisfactory to me However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not Because of this, I will no longer be shopping at Kohl's, either online or in the physical store It is my hope that Kohl's will take notice that they have lost a customer No longer a Kohl's customer, Laura [redacted]

Our gift registry contains the bride and groom's names, the date of the event, the state of the event, the desired items, the quantity of each item requested and the quantity of each item purchasedKohl's does not collect customer's private information such as their name, with each gift registry item purchased Currently, we are unable obtain information from the registry on the name of the customer that purchased each gift itemWe thank the customer for the feedback, and we apologize for any disappointmentWe are unable to accommodate the customer’s request for a store credit

We are more than happy to research our customer's concernPlease inquire with our customer about the gift cardsWe would like to know if the customer has them in their possession, if so, can they please provide the numbers

We apologize for the inconvenience and frustration our customer experienced with her online Order We have applied the additional credit in the amount of $to the Visa ending in [redacted] Please advise our customer to allow 7-business days for it to reflect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The items were unable to be obtained by FedExThis was not an error on my partNo one is able to tell me why it was shipped to the incorrect addressI hope that there will still be a credit applied to my account I have never had such a horrible experience with customer service before! I as well as my family, friends, coworkers, and anyone I can reach out to via social media will ever shop at Kohls again Regards, Natalie Smyczek

We apologize for the delayAs a courtesy, on April 13, we added Yes2You (Y2Y) Reward points, which accumulates to a $reward certificate, to the customers accountThis certificate will be issued, via email, along with any other accumulated rewards in the month of April, on May As such, we consider this matter resolved

The return was processed on December 28, Please allow up 3-business days for it to appear on our customer's Kohl's account

We have processed a return for Kohls.com order on 12/24/Additionally, we are not able to reactivate Kohl's Cash, therefor me have processed a credit for the coupons back to the customer's accountWe advise our customer to allow 10-business days for the creditsWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below You say you are not showing my email address on fileBut I know that it is on file because I continue to receive spam from Kohl's every dayThe subject of today's spam is "SAVE UP TO 80% on Gold?Star Clearance + Get $off $25!" It was sent from [email protected] spam is annoying and an invasion of my privacy, but what concerns me more is that you still have my email address and that you probably have already sold it to other businesses and will continue to do soI am not going to unsubscribe because I don't want to go anywhere near your websiteYou need to fix this on your end Regards, [redacted]

I did Not request refund , the error was on kohls part I asked for items to be reshipped and not for creditBut kohls said they are uncapable to process the reshipment of my orderYes I did use kohls cash with anticanticipation that I would receive the order, for kohls to penalize me for their error is poor customer service on their partI am including of my email responses requesting all I wanted was the items I ordered

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11756980, and find that this resolution is partially satisfactory to me I will review and check if correct credit will be reflected on my account Still they also need to refund me shipping charge for the item that was never sent or delivered by them Regards, Carlos V [redacted]

We apologize for our customer's disappointmentAs our policy states, we are unable to accept promotional dollar off or any percentage off coupons towards electronic itemsThe only discounts that we do allow to be applied towards these items are Kohl's Cash and Kohl's Rewards dollar off certificatesWe will send the feedback to the store in Cedar Rapids, IA regarding the empty boxes of the earbudsWe consider this matter closed at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Your customer service representative was extremely unhelpful and lied to me about speaking with someone above herShe came up with three different lies and when I called her out on it--she didn't have anything to sayNot once in your response did you address this matter or the fact that your text message offer didn't say "exclusions apply"Or you didn't address me not receiving my coupons YET--and I have been in my new home for three years---it's funny that the bills always find their way in the mail though Regards, [redacted]

We apologize for the frustrationWe verified the Kohls.com order ending in was lost in transitAs such, on January 8, we credited the full order in the amount of $146.63, which will be issued on a Kohl's Merchandise Credit (KMC) and will be delivered, via mail, in 7-business daysBlue Kohl’s Cash in the amount of $was also issued, via email, with a redemption period of daysFinally, we issued Yes2You (Y2Y) Reward points, which accumulates to a $reward, in compensation for the lost Kohl's Cash earned on this order and subsequently redeemed on an in store purchasePlease know this will be sent, via email, on February and will be redeemable through February

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]the executive representative last advised the remaining of my items that the did not process or return or could not accept would be returned to me and never were I returned the full brand new order to them and they never refunded methey are holding my items and not refusing them at all and then agreed to refund my shipping and I sent them all the receipts for postage charges and they totals over $and then they refused that and said they don't pay for return shipping after they advised they would because of thisI have tracked everything and I have not been given credits for any of the returns properly and they are still outstanding they are committing an illegal act and I will pursue this further if they refuse to make this rightthis is unacceptable to say the least Andy hey fact they keep denying what they have said and done is even more upsetting I have accrued for all return and tracked them and they have not done anything to rectify this matter Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Thank you for taking the time to help me with this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Sale prices can vary from store to storeAlso, online prices can vary from store pricesAs such, we stand behind our previous resolution, and consider this matter closed

The customer is indeed allowed to provide feedback at the number provided, as there is no designated "Complaint Department." Additionally, all Revdex.com complaints are addressed by the Executive OfficePlease know that the feedback has reached a high level and has been forwarded to the appropriate departments for their internal review Once again we sincerely apologize for any inconvenience

In order to assist our customer, we would need the receipt information or more specified information in regards to whose name was supposed to be on the Corporate Refund Our Corporate Refund department does not have any information listed under the name or contact information provided on the complaint

We regret to learn the customer did not receive their anticipated merchandiseOur records show the customer was notified on 02/08/that a return request was initiatedWe advise the customer to allow 10-business days to receive thisWe apologize for any inconvenience