Moore-Built Construction & Restoration

Upon review of our customer's concern, we have confirmed we are unable to re-activate the customer's gift cardFor more specific information, our customer can contact our fraud department directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do want to make very clear that this same resolution was offered to me by a representitive at your office on January 5th, 2016, yet I never received a credit I also want to make very clear that not only did I not receive the earned Kohls cash for my last two on line purchases but I also never received an email confirmation concerning either of my orders!! I have check both my inbox as well as my spam box to confirm this Regards, [redacted]

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer has been informed that regrettably the canopy did not include the bedThe customer was presented with her return optionsWe apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reviewed the address in which the package was being shipped to PRIOR to confirming the order and it stated my home address which is in KentuckyI leave for a cruise on Monday 3/14/and needed the package quickly so I made sure all was correctThe package was shipped to Colorado by the error or glitch of Kohls Online as when the order was submitted it stated to be shipped to Cleveland Ave Taylor Mill, KY I would have never shipped to Colorado as that would delay the packageThe way this situation has been handled as if they do not make mistakes or glitches never happen are obsurd and poor customer service on top of the poor customer service I already receivedThey would not even contact FedEx to have the package rerouted...it was not attempted by anyone on their staffI understand that errors occur and so should theyThis was definitely a transmission error on their part...and they have done nothing to rectify it.If this would have been my error, so be it, I get it as I would have just sucked it up and had my daughter overnight the package to me and I would have called and said, hey I made a mistake can I have the package reroutedThat is not what happenedI can fess up to an error, but can they?I just want them to take the ownest of this as it was not my fault Regards, [redacted]

We have verified a credit was applied to our customers Kohl's Charge ending in on November 16, It does appear in the amount of $

We have processed a return for the missing item from Kohls.com order #on 12/22/15, back to the customer's MasterCard ending in We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We have processed a return for Kohls.com order #on 12/28/We advise our customer to allow 10-business days for the credit to appearRegrettably, the customer's desired merchandise is no longer availableWe apologize for any inconvenience

We are more than happy to research our customer's concernIs the customer able to send over a screenshot of the item in question so we may research further

We have attempted to get in touch with our customer directly Please advise our customer to contact us directly at ###-###-####, so we may address our customer's concern

We apologize for the inconvenience and frustration our customer experienced with their online orderIt appears our customer has reached out to us via a different channel and her issue has been resolvedAt this time, we consider this matter closed

The gift card policy on the gift card does have a disclaimer in which it states a gift card is unable to be tendered with another gift card. Unfortunately, we would not be able to refund the gift card. We apologize for any inconvenience this may have caused.

We apologize for the customer’s recent frustrations with our company We have processed the credit, and offered to honor the original price and discounts if the customer wishes to re-order the desired merchandiseOnce again we apologize for the customer’s disappointment

Our records indicate our customer submitted an order on 11/23/that earned a Kohl's Cash couponThis coupon was issued on 11/23/and sent to the customer via email to the same email address that is listed on this complaint, which is the same email address listed on the customer's order The advertisement for Kohl's Cash provided dates for both the earning period and redemption period - Earn Kohl’s Cash® November 23, through November 29, 2015; Redeemable in store and online November through December 6, We are unable to reissue an expired Kohl's Cash coupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Reordered product with original discounts, was charged for shipping which I had to call again and have refundedProduct finally arrivedCompany sent product in wrong sizeCalled company, they told me I had to send it back, wait for the refund, then reorder product and wait for them to send the right productFinally decided to take hours out of my day to take bus to actual store where they didn't have the same product since it's only available online and had to exchange for a product I really didn't want since it isn't the right colorI'm so extremely frustrated with this company and advise NO ONE to do business with them Regards, [redacted]

We apologize for the missing orderWe issued a refund for the order in full to the customer’s original method of tender, a Visa card, on December 11, We are sorry the refund has not posted to the customer's bank or credit card accountTo research this further, we need a copy of the customer’s monthly Visa card statement showing the absence of the return that should have posted around 12/11/We ask the customer to please e-mail a copy of her statement statement to [redacted] or fax it to Kohls.com Support at ###-###-####We ask the customer provide her name and order number on the faxWith this information, we will be able to research issue further

Our corporate refund department has attempted to reach out to our customer directlyOur customer would need to discuss his return options by calling phone number ###-###-####

We apologize for the disappointmentOur records indicate the return was initiated accordinglyOn August 24, a refund was processed for the returned item in the amount of $33.76, to a Kohl's Merchandise Credit (KMC) and sent via standard mailSince the item was purchased as part of a Buy One Get One (BOGO) for 50% off promotion, a prorated amount was deducted from the returnAs such, we respectfully decline any additional reimbursementHowever, as the KMC was not received, we have issued a replacement, which will be delivered, via mail, in an average of 7-business days

The customer has been advised to contact us at ###-###-#### to have the initial check canceled if she states she has not received itWhen the customer contacts us we will issue a new checkWe apologize for any additional disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This does not meet any of the requests I have asked for After I was advised that I could pick out a different pair of shoes (since mine were no longer in stock) and Kohl's would honor the price that I had paid on the original order, I went to Kohls.com and saw that online they were advertising that the same shoes I had ordered were still in stockI wasn't able to call that day and then it was Christmas I was able to call on 12/and spoke to a very nice, well-informed representative named Gus who advised they did have those shoes in stock and he was able to process my order It is unacceptable that Kohls will not call me directly and instead are having me call if I have further concerns I need a manager to call me directly If I am unavailable to speak at that time, they need to leave me their direct phone number and I will call them back I used to work in Customer Service and I know this is an option I have never experienced such wishy washy customer service and answers from a company Regards, [redacted]

We apologize for the inconvenience our customer has experiencedA refund will be processed for the amount of $for the order not received