Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The valid thru date is expired but this has been going on since before it expired When I called I was told that the stores had to be doing something wrong All of them Three places, different dates different times they never offered to replace the card now the card is expired and they don't want to do anything about it Its a scheme First off the cards should not have an expiration date if they are going to take a $a month fee it should expire when the funds are gone I believe they are ripping people off and I am disgusted I have been doing a lot of reading and several people have had similar issues Regards, [redacted]

Regrettably we are not able to determine why there was no update with FedEx regarding Kohls.com order # [redacted] At this time we have processed a refund for the merchandise Please allow 7- days to receive thisIf the customer would like to reorder the item, we will be happy to honor the original sale price, applied discounts and free standard shipping on replacement orderWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

We apologize for the inconvenience and frustration our customer experienced with their online orderIt appears our customer has reached out to us via a different channel and her issue has been resolvedAt this time, we consider this matter closed

Upon review of our customer's inquiry regarding Order 4478625168, it appears it is a duplicate orderThe customer did confirm receiving the original order in full and is responsible for her balance of $ The reason she did not receive credit on her Kohl's Charge is because she was not double charged for the items in questionThe items were sent in error

We have attempted to get in touch with our customer directly Please advise our customer to contact us directly at ###-###-####, so we may address our customer's concern

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer has been informed that regrettably the canopy did not include the bedThe customer was presented with her return optionsWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I do want to make very clear that this same resolution was offered to me by a representitive at your office on January 5th, 2016, yet I never received a credit I also want to make very clear that not only did I not receive the earned Kohls cash for my last two on line purchases but I also never received an email confirmation concerning either of my orders!! I have check both my inbox as well as my spam box to confirm this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***i am requesting a 100$ gift card for my gas money to the store time and having to print a mailing slip in which I had to go to a place to print using my time and I still have no blanket not fair to me the customer I have been waiting weeks for this blanket this is poor online serviceI ordered online so I would not have to make any trips outside my house!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reviewed the address in which the package was being shipped to PRIOR to confirming the order and it stated my home address which is in KentuckyI leave for a cruise on Monday 3/14/and needed the package quickly so I made sure all was correctThe package was shipped to Colorado by the error or glitch of Kohls Online as when the order was submitted it stated to be shipped to Cleveland Ave Taylor Mill, KY I would have never shipped to Colorado as that would delay the packageThe way this situation has been handled as if they do not make mistakes or glitches never happen are obsurd and poor customer service on top of the poor customer service I already receivedThey would not even contact FedEx to have the package rerouted...it was not attempted by anyone on their staffI understand that errors occur and so should theyThis was definitely a transmission error on their part...and they have done nothing to rectify it.If this would have been my error, so be it, I get it as I would have just sucked it up and had my daughter overnight the package to me and I would have called and said, hey I made a mistake can I have the package reroutedThat is not what happenedI can fess up to an error, but can they?I just want them to take the ownest of this as it was not my fault Regards, [redacted]

The gift card policy on the gift card does have a disclaimer in which it states a gift card is unable to be tendered with another gift card. Unfortunately, we would not be able to refund the gift card. We apologize for any inconvenience this may have caused.

We apologize for the customer’s recent frustrations with our company We have processed the credit, and offered to honor the original price and discounts if the customer wishes to re-order the desired merchandiseOnce again we apologize for the customer’s disappointment

Our corporate refund department has attempted to reach out to our customer directlyOur customer would need to discuss his return options by calling phone number ###-###-####

Our records indicate our customer submitted an order on 11/23/that earned a Kohl's Cash couponThis coupon was issued on 11/23/and sent to the customer via email to the same email address that is listed on this complaint, which is the same email address listed on the customer's order The advertisement for Kohl's Cash provided dates for both the earning period and redemption period - Earn Kohl’s Cash® November 23, through November 29, 2015; Redeemable in store and online November through December 6, We are unable to reissue an expired Kohl's Cash coupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never heard from the customer service represtentative I was supposed to hear from within 24-hours so I'm not sure why I was refunded as I never asked for a refund - I wanted the item I ordered to be delivered Regards, [redacted]

The customer has been advised to contact us at ###-###-#### to have the initial check canceled if she states she has not received itWhen the customer contacts us we will issue a new checkWe apologize for any additional disappointment

We apologize for the disappointmentOur records indicate the return was initiated accordinglyOn August 24, a refund was processed for the returned item in the amount of $33.76, to a Kohl's Merchandise Credit (KMC) and sent via standard mailSince the item was purchased as part of a Buy One Get One (BOGO) for 50% off promotion, a prorated amount was deducted from the returnAs such, we respectfully decline any additional reimbursementHowever, as the KMC was not received, we have issued a replacement, which will be delivered, via mail, in an average of 7-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This does not meet any of the requests I have asked for After I was advised that I could pick out a different pair of shoes (since mine were no longer in stock) and Kohl's would honor the price that I had paid on the original order, I went to Kohls.com and saw that online they were advertising that the same shoes I had ordered were still in stockI wasn't able to call that day and then it was Christmas I was able to call on 12/and spoke to a very nice, well-informed representative named Gus who advised they did have those shoes in stock and he was able to process my order It is unacceptable that Kohls will not call me directly and instead are having me call if I have further concerns I need a manager to call me directly If I am unavailable to speak at that time, they need to leave me their direct phone number and I will call them back I used to work in Customer Service and I know this is an option I have never experienced such wishy washy customer service and answers from a company Regards, [redacted]

We apologize for the inconvenience our customer has experiencedA refund will be processed for the amount of $for the order not received

We apologize for the disappointmentWe verified that Kohls.com order ending in was lost in transitAs such, on December 23, we credited the full order in the amount of $51.52, which will post to the VISA card ending in in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $ was issued, via email, with a redemption period of days