Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Reordered product with original discounts, was charged for shipping which I had to call again and have refundedProduct finally arrivedCompany sent product in wrong sizeCalled company, they told me I had to send it back, wait for the refund, then reorder product and wait for them to send the right productFinally decided to take hours out of my day to take bus to actual store where they didn't have the same product since it's only available online and had to exchange for a product I really didn't want since it isn't the right colorI'm so extremely frustrated with this company and advise NO ONE to do business with them Regards, [redacted]

We will be happy to review our customer's concern. In order for us to research further, we request transaction information, such as a copy of the receipt, if possible.

We apologize for the missing orderWe issued a refund for the order in full to the customer’s original method of tender, a Visa card, on December 11, We are sorry the refund has not posted to the customer's bank or credit card accountTo research this further, we need a copy of the customer’s monthly Visa card statement showing the absence of the return that should have posted around 12/11/We ask the customer to please e-mail a copy of her statement statement to [redacted] or fax it to Kohls.com Support at ###-###-####We ask the customer provide her name and order number on the faxWith this information, we will be able to research issue further

We apologize for our customers disappointmentThe outstanding orders were successfully delivered via UPS, and FedEx on October 9, and The jeans were credited back to our customer on October 11, in the amount of $12.75, to her VISA card ending in 4961, which will post in an average of seven daysWe respectfully decline reimbursement for the remaining orders; however, we have mailed out a $Kohl's Merchandise Credit (KMC) to our customer, as an invitation to shop with us again

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received a email from the Westminster, MD kohls days ago and gave bryan stoops a phone call in reguards on the situationHis email and phone response let me know he will be sending me a $gift card in replacementIts a nice offer for the cirumstances and hope to receive it soonIf received, I do appreciate the quick action they took to replace the loss I went through

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to hearing directly from the company Regards, [redacted]

We apologize for any frustration our customer has had during this situation Kohl's has refunded the remaining portion of the order $We cannot honor a Kohl's Cash certificate for this order as the full order was returned

We apologize for the disappointment; however, we respectfully decline the desired settlement requestThe items that were missing from the Kohls.com order, ending in 8356, were purchased using a Kohl's Gift CardAs such, a Kohl's Merchandise Credit (KMC), in the amount of $32.51, was issued Please allow an average of 7-business days to receive this, via standard mail

We apologize for the disappointmentOur records indicate you spoke to the Kohl's Corporate Refund Department on January 8, and were advised that a refund would be processedAs such, a Kohl's Merchandise Credit (KMC) was issued in the amount of $171.99, via mail, and will be received in an average of 7- business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Provided this discount is actually applied this timeI was told two times already that it was done and it wasn’t Regards, [redacted]

By accepting the refund and getting it sized, the customer is accepting a reasonable resolution offered by our storeThe customer is aware when filing a Revdex.com, the business has up to days to resolve their concernIn the interim, our customer did accept the exchange for a new ringHe then agreed to have the replacement ring resized, in which the store accommodated his request

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There response does not address my desired resolutionFirst offering the lesser of the two discounts is very surprising when the represented I spoke with on the phone said my credit was re***ableMy resolution was not for any compensation as listed in the complaintMy desired resolution is for them to knowledge the wrongful practice and a response to how they are going to address these matters so they won't happen in the future Also I have determine they pulled my credit on the transaction date after I was told by a Kohl's credit representative they had no record of my credit application and my credit would not be pulled Regards, [redacted]

We have processed a return for Kohls.com order # [redacted] on 02/03/Part of the return was processed back to the customer's VISA ending in ***, and part of the order was processed back to a Kohl's Merchandise CreditWe advise our customer to allow 10-business days to receive this via USPSAdditionally, we would be more than happy to honor the original price paid on a new orderThe customer may place a new order, and reply to this complaint with the new Kohls.com order number and we will credit them accordinglyWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHiKohl's has credited my account for the late fees and has stopped calling meCan you change the response on my complain to "Satisfied"? Thanks Regards, [redacted]

We have processed a credit back to our customer’s Kohl’s Charge account in the amount of $for the merchandise from Kohls.com order# [redacted] on 06/23/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountAlso all the interest was credited back the customer’s account on 06/24/We apologize for the inconvenience

Kohl's does stand by it's previous statementAt this time, we do consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Although this is not the resolution I desired, as I do not wish to have to shop again, I will accept the resolution from the businessMy desired resolution was to have my account (Kohl's charge) credited for the $dueI do not wish to make another special trip to Kohl's, as the past two trips were out of my way also, but I will accept the resolution offeredI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find it very sad that Kohl's is refusing to take responsibility for the issues their registry has caused Apologizing for the "customer's frustration" is not the same as apologizing for the horrible customer service received by myself, my husband, and my guests and for the time, energy, and extra money I have had to spend due to the many mistakes Kohl's has made during the registry process You clearly, did not read my issues because Kohl's stores do NOT allow exchanges for registry items We have already returned all of the broken items and did not receive enough store credit to repurchase the original items I am from Wisconsin and my very large family who has supported Kohl's forever is extremely disappointed with the disrespect Kohl's has shown me They are all very sad that they will no longer be shopping at Kohl's due to these issues and the fact that Kohl's refuses to solve them all I would expect much better customer service from a midwestern company:( Regards, [redacted]

RevDex.com: I have reviewed the... response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called Kohl's fraud department as suggest. They claimed the owners sold me unqualified kohl's cashes. The kohl's cashes were good when I used online. They were issued by kohl's online when original owners made their online purchase. They said that they would investigate and give me a reply by email. Unfortunately, no response.It is obvious that kohl's does not want to forgive my first wrongdoing and solve the issue. They merely take advantage of my fault and repeat their policy. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below everything that has been sent in the mail I haven't receiveI just want a refund to my debit card so I ensured to get this Regards, [redacted] ***