Moore-Built Construction & Restoration

We are more than happy to research our customer's concernIn order to do so, more information is needed• Is the customer able to attach her receipt to the Revdex.com complaint, so we can address her concern accordingly

We apologize for the disappointment; however, our records indicate the correct amount was refunded on the first orderAs an item, purchased for $49.99, from the Kohls.com order ending in was returned to the Kohl’s store, $was credited to the Kohl's Charge card ending in Additionally, Blue Kohl’s Cash in the amount of $was issued, with a redemption period of daysAlso, $of Kohl’s Cash was earned on this order and subsequently redeemed on Kohls.com order ending in As such, the return value was deducted by the amount of Kohl’s Cash usedSince the correct amount was refunded for the first pair of jeans, we respectfully decline any request for compensationTo investigate further on the second pair of jeans that were returned, please respond with the order number or attach a picture of the email that was received from Kohls.com

The customers request to receive store credit was previously grantedOn January 31, a Kohl's Merchandise Credit (KMC) was issued, via mail, in the amount of $As such, this issue is considered closed

We apologize for the negative experienceHowever, on February 26, our records indicate that the identity of the customer was positively verified in store with a valid photo I.Dand utility billAs such, we have unrestricted the Kohls.com shopping accountConsequently, shopping privileges have been reinstatedFor specific questions regarding the Kohl's Charge card, please contact Kohl's Customer Service, via phone, at 1-800-564-

We will be more than happy to look into our customer's complaintPlease have them provide a copy of their receipt so we may research further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the inconvenience, but the items were returned due to the fitThe customer is still responsible for the shipping on her order since it is not a Kohl's error

On Mon, Dec 7, at 11:AM, [redacted] wrote:Thank you for quickly addressing my complaintUpon getting the runaround from the company again, my friend was able to take the item to a different Kohl's location at which time they finally accepted the returned item and gave us the refundThank you for addressing my concerns[redacted]

We need more information in regards to our customer's concernPlease have our customer provide their Yes You Rewards number, so we can verify why the account is locked out

We regret the customer's desired merchandise was lostWe partnered with FedEx in an attempt to locate the item to no availWe have processed a return for the missing TV from Kohls.com order #We advise our customer to allow 10-business days for the credit to appearRegrettably the merchandise is no longer availableWe apologize for any inconvenience

We apologize for the inconvenience our customer experienced with Order We are partnering with UPS to conduct a trace on the package since they confirm deliveryUPS states they will start the investigation and follow up within 8-business to see if they are able to locate the package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I accept the credit on my account but I do not consider Kohl s as having resolved the issued I also requested that they provide training to their associates that would escalate requests for a manager and that part of my request has been ignored I am disappointed in the lack of customer service from Kohl's and what I considered a less that full response to my request I do appreciate what the Revdex.com has done and if Kohl's refuses to answer the rest of my complaint I would like this complaint to remain as unresolved.] Regards, [redacted] ***

We have processed a return for Kohls.com order # [redacted] on 02/09/We advise our customer to allow 10-business days to receive thisWe sincerely apologize for the delay and any inconvenience

We apologize that our customers Kohl's Cash did not have a value on itWe will mail out two $Kohl's Merchandise Credits to accommodate him for his lost Kohl's CashHe can use this in any Kohl's store or online Please inform the customer that it can take 7-business days to receive this

We apologize for the inconvenience you experienced regarding online Order [redacted] We did research your concern and we agree, the package should have been delivered by July 27, according to the time frame specified on Kohls.comI will be happy to forward your inquiry to upper management so we may research further on our end as well as with the companies we use for shippingFor the inconvenience, I would like to offer the customer a couple of 30% coupons; we just need the customer to confirm a mailing address

They are asking for the original forms about the rebate that I don't have all I have is the receipt of purchaseI had sent them all the information when I did the rebateThay should have the rebate information if the said there was a rebate for the item in the first placeI am not sure what else I could give them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt seems like you need to update your system if you allow customers to order an item times when your website and associates on the phone say the item is in stock to have the order cancelled each time because now it is"out of stock." This is advertising! The item was not available when I purchased it and the item would not have been taken off the website as in stock if I had not contacted the Revdex.com [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The link, that the business included in their response, mentions that "You won't be able to use Kohl's Cash or Yes2You Rewards when you buy certain items at Kohl's or Kohls.com"I used Kohl's Cash on this purchase, so shouldn't have a problem with the 15% discount, because the site also mentions that the Exclusions are for Select Consumable Brands So not for All Consumable, only "Select".But I accept the business's response in reference to complaint ID [redacted] to close this case.Thank you for your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]My Kohl’s charge card was charged for the item, not Please refund what I was billed,plus the $in Kohl’s cash! Regards, [redacted]