Moore-Built Construction & Restoration

We thank the customer for their feedback involving the associate in our Executive OfficesWe will review our customer's concern and coach internally with management

We regret to hear the customer was not able to use their earned Kohl's CashAt this time we have applied a $credit back to Kohls.com order # [redacted] , back to the customer's Discover ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize fro any inconvenience

We apologize for the disappointmentOur records indicate the amount received from the return was correctOn November 19, the Kohls.com order ending in [redacted] was purchased in the amount of $On December 11, the full order was returned to the Kohl's store in [redacted] , MD, and was credited for the same amount, which posted to the American Express card ending in ***Our records also indicate Blue Kohl's Cash in the amount of $was issued in storeHowever, as a courtesy, on December 31, we offered an additional $off a future Kohls.com orderAs such, please contact Kohls.com via phone, at ###-###-####, to receive this credit

---------- Forwarded message ----------From: < [redacted] >Date: Sun, Mar 13, at 1:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted] I do not see a place to respond to your Email I have heard from KOHL's However, according to KOHL's, there is a problem with MY PC apparently, and I cannot accept Emails or gift cash from them Therefore, the resolution was that I had to order over the phone, via cusotmer service, to get my KOHL's cash.Thank you.Laura [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They are just unwilling to do anything to resolve the issue Regards, [redacted] ***

We apologize for the disappointmentOur records indicate the Kohls.com order ending in was delivered, on January 22, within the specified to business day time frame As such, we respectfully decline the desired settlement request and consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We apologize for the disappointmentAs this item is available for the stated price online, our customer is more than welcome to contact Kohls.com at ###-###-#### to place the orderWe are also able to honor the 30% off discount, which would bring the price down to $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's amazing that after a month of constantly going back, within hours you are able to see that I FINALLY drove myself, again using my resources, into a store and BEGGED AND PLEADED my case to a store managerAfter what seemed like forever and showing him all of the messages back and forth - someone was finally able to see what YOU'VE DONE WRONGSomeone FINALLY admitted that I was sold three packs and got one packs and there was no reason as to why someone at .com couldn't have helped meThe only problem, like you see, is that I was given back what I paidHad this been weeks ago and I hadn't invested all of these resources into correcting this issue that should have been corrected the minute you saw you sold me three packs and shipped one packs, I could consider this overNow, it's not enoughNow, I want something provided to me for the incompetence I've had to deal with in the form of your employeesReview the emails, review the calls, review the tweetsHow many hours did I spend? How many times did I repeat the same situation where all I was begging for was what you owed mea 2/refund of what I've already paidWhy did I have to invest more resources to settle this problem? These socks have become a bigger issue than just the $26+ I'd be spending on sock (which I didI repurchased the socks at a corrected price)Take ownership of your mistakeBelieve in customer service and ethics and offer a customer who you've dragged through the mud, a courtesyUnderstand that nobody should be treated and lied to as many times as I have been for doing nothing wrongThis is 100% you and 0% me Regards, [redacted] ***

We apologize for our customers frustrationPlease know that a credit was initiated to the customer on August for the return in the amount of $to the American Express ending in Please be aware this can take an average of seven days to post

Our records show a refund for $was processed on 01/21/ We advise our customer to log in to their My Kohl's Charge account, or review their next statement to confirm the creditWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [This is not acceptable that it takes so long to issue a refundThere is no email which indicates that the refund was processed.] Regards, [redacted] **

We need more information if a receipt is not able to be providedCan the customer specify the date and which store location the return was completed at, if possible, and the amount?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me **As stated in their reply to my complaint, I still would like for the business to contact me to find out what occurred and why They can contact me directly Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The orders will be returned and the credit card I recently opened will be closedTrain your employees better if they give wrong information to increase sales that is not good customer service Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The payment is my money, can not be held by anybody else.just want refund [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I stand firmly on my last response I am very disappointed that the business did not want to resolve this matter respectfully Regards, [redacted]

We apologize for the disappointmentAs a 15% off transaction discount was used, the purchase price for this item was $As a courtesy, on December 30, we credited the item for this amount, which will post in an average of seven days to the Master Card ending in If the product proved to be defective, please discard the item

We apologize for the disappointmentWe verified the Kohls.com order ending in was sent back to our warehouse, as it was undeliverableAs such, on January 3, we credited the full order in the amount of $67.55, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysFor Kohl's Charge specific concerns, please contact Kohl's Customer Service, via phone, at ###-###-####