Moore-Built Construction & Restoration

We apologize for the disappointmentOur records indicate the Kohls.com order ending in [redacted] was returned to our warehouseAs such, on February 27, we processed a full refund for this in the amount of $1,581.40, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days

We will be happy to research our customer's inquiry furtherPlease have the customer provide an order number if possible

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I did receive my refund but only after multiple phone calls and emailsYour response to the Revdex.com sounds general and unapologeticWhat a poor excuse for a large company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The orders will be returned and the credit card I recently opened will be closedTrain your employees better if they give wrong information to increase sales that is not good customer service Regards, [redacted]

We apologize for the delay and disappointmentOn February 8, our records indicate that Kohl's Corporate Refund issued out a Kohl's Merchandise Credit (KMC) in the amount of $128.18, in compensation for the returned merchandiseHowever, since this was not received, we have reissued a new KMC to the mailing address matching the one on this complaintAs such, please allow 7-business days to receive this, via standard mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, the package was finally received days after the order was put in, and at no point, Kohl's customer service rep or the responding party here on Revdex.com showed any care to help tracking the package when there was no information updatedno response regarding their horrible customer service providednot an apology for this nightmare as a customer experienced Based on this "Don't care" attitude showed by Kohl's herethis response is not acceptedPackage received is just part of the complaint, the bad customer service experience is another part of the complaint, and the 2nd part is not being addressed at all Regards, [redacted] ***

A credit was previously applied in the amount of $on November 08, It was applied t your Kohl's Charge ending in Please allow 3-business days for the credit to process to our customers account

We apologize for the inconvenience and frustration our customer experienced on their recent store visitWe will be following up with our store and following up with our customer once a response is received

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] please ship three gift cards to: [redacted] ***

We apologize for the inconvenience our customer experienced on her most recent Kohls.com orderThe customer has minutes to edit or cancel an order after receiving his order confirmationUnfortunately, since the customer placed the order, the customer would still be responsible for the package https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MDUyNjc5OC9z...⇄

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined yet again that this does not resolve my complaint This is just another auto-response I doubt any of the details within my complaint have been read thoroughly or at all I will continue to reject any response until my complaint is fulfilled Regards, [redacted] ***

Please inform the customer that our records indicate that he placed his online order on November 21, 2016, while the rebates were valid November 24-November 25, 2016, unfortunately making him ineligible for the rebates promotion, as he ordered these items too soonAdditionally, our customer contacted Kohl's Customer Service after he placed this online order to inquire about the rebates

We apologize for the disappointmentAs a 15% off transaction discount was used, the purchase price for this item was $As a courtesy, on December 30, we credited the item for this amount, which will post in an average of seven days to the Master Card ending in If the product proved to be defective, please discard the item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I stand firmly on my last response I am very disappointed that the business did not want to resolve this matter respectfully Regards, [redacted]

I gave all requested information for them to even look up the transaction but the person we spoke with on the phone when I was in store on October 26th said he did not have to ability to check the archives for my transactionI was also offered to purchase the ring due to the need to have it replaced by since the ring was not in store they had to do a round about way of ordering me my replacement ringand I was assured if I paid for the ring then while I was in store my refund would be a heck and not store creditNow I am feeling like there is a lot of dishonesty with this companyOr a lack of training for this sort of thing.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the disappointmentOn February 17, our records indicate the Kohls.com order ending in was deliveredHowever, since this was not received we refunded the full order, as a courtesyAs such, $will be credited to the Master Card ending in and will post in an average of seven days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When I placed the FitBit Alta for $into my cart $Kohl's cash was given Only when I ordered an additional item and my order exceeded $did I receive the correct amount I would not have ordered the toaster if I got $Kohl's cash with the FitBit They may claim it worked, but my experience was different Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me **As stated in their reply to my complaint, I still would like for the business to contact me to find out what occurred and why They can contact me directly Regards, [redacted]

We apologize for the inconvenience for the inconvenience our customer experienced regarding her most recent store visit, as well as Kohls.com orderWe did attempt to search an order for our customer, but were not successfulThe customer states we charged her $12.99, we would need something from her credit card showing we cleared a charge for $so we can address our customer's concern further

Unfortunately, if a order was not placed, we are unable to do an adjustmentWe can note in the system to honor a 20% off of a future orderWe will not be issuing the customer a credit or mailing her out a gift card as requested