Moore-Built Construction & Restoration

We will be happy to research our customer's inquiry furtherPlease have the customer provide an order number if possible

We apologize for the inconvenience our customer experienced on her most recent Kohls.com orderThe customer has minutes to edit or cancel an order after receiving his order confirmationUnfortunately, since the customer placed the order, the customer would still be responsible for the package https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MDUyNjc5OC9z...⇄

I gave all requested information for them to even look up the transaction but the person we spoke with on the phone when I was in store on October 26th said he did not have to ability to check the archives for my transactionI was also offered to purchase the ring due to the need to have it replaced by since the ring was not in store they had to do a round about way of ordering me my replacement ringand I was assured if I paid for the ring then while I was in store my refund would be a heck and not store creditNow I am feeling like there is a lot of dishonesty with this companyOr a lack of training for this sort of thing.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined yet again that this does not resolve my complaint This is just another auto-response I doubt any of the details within my complaint have been read thoroughly or at all I will continue to reject any response until my complaint is fulfilled Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] please ship three gift cards to: [redacted] ***

Please inform the customer that our records indicate that he placed his online order on November 21, 2016, while the rebates were valid November 24-November 25, 2016, unfortunately making him ineligible for the rebates promotion, as he ordered these items too soonAdditionally, our customer contacted Kohl's Customer Service after he placed this online order to inquire about the rebates

We apologize for the inconvenience and frustration our customer experienced on their recent store visitWe will be following up with our store and following up with our customer once a response is received

We stand behind our previous responsePlease close this claim out

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response is untrue and inadequate I have supporting emails showing and stating they were only going to pay a certain amount if needed I can provide supporting documentation Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Nothing was really done, I was told to come into store & she would show me how the price tags workI do not need to know how the tags work, I have already learned that they charge for each pair of undies in a pack & just feel this is a really odd way to charge customersI have not had a change to get back to store yet as I live clear downtown, blocks round trip, so I feel that is a long way to drive to not know what store was even going to do about the issue

We apologize for the disappointmentOur records indicate the Kohls.com order ending in [redacted] was returned to our warehouseAs such, on February 27, we processed a full refund for this in the amount of $1,581.40, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days

A credit was previously applied in the amount of $on November 08, It was applied t your Kohl's Charge ending in Please allow 3-business days for the credit to process to our customers account

We did attempt to reach out to our customer directly to reorder the item for our customerPlease have our customer contact ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I did receive my refund but only after multiple phone calls and emailsYour response to the Revdex.com sounds general and unapologeticWhat a poor excuse for a large company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When I placed the FitBit Alta for $into my cart $Kohl's cash was given Only when I ordered an additional item and my order exceeded $did I receive the correct amount I would not have ordered the toaster if I got $Kohl's cash with the FitBit They may claim it worked, but my experience was different Regards, [redacted]

We apologize for the disappointmentOn February 17, our records indicate the Kohls.com order ending in was deliveredHowever, since this was not received we refunded the full order, as a courtesyAs such, $will be credited to the Master Card ending in and will post in an average of seven days

We apologize for the delay and disappointmentOn February 8, our records indicate that Kohl's Corporate Refund issued out a Kohl's Merchandise Credit (KMC) in the amount of $128.18, in compensation for the returned merchandiseHowever, since this was not received, we have reissued a new KMC to the mailing address matching the one on this complaintAs such, please allow 7-business days to receive this, via standard mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, the package was finally received days after the order was put in, and at no point, Kohl's customer service rep or the responding party here on Revdex.com showed any care to help tracking the package when there was no information updatedno response regarding their horrible customer service providednot an apology for this nightmare as a customer experienced Based on this "Don't care" attitude showed by Kohl's herethis response is not acceptedPackage received is just part of the complaint, the bad customer service experience is another part of the complaint, and the 2nd part is not being addressed at all Regards, [redacted] ***

We have attempted to contact our customer directly to address her concernWe will be happy to speak to our customer and resolve her inquiry

***r Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] the information is the same as I had available from the start we have yet to locate the reciect and we paid cash the the time we made the purchase but the fact still remains you have all my items that were purchased then left at the employees request in orfer to recieve a full refund from corprate headquarteri understand the company asking for thereciept but I wouldnt have left the clothes had I not been instructed to and I did ask for a reciept and was told none would be givin and now you want to ask for something ive not had since the sart of this ordeal Regards, [redacted]