Moore-Built Construction & Restoration

***r Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] the information is the same as I had available from the start we have yet to locate the reciect and we paid cash the the time we made the purchase but the fact still remains you have all my items that were purchased then left at the employees request in orfer to recieve a full refund from corprate headquarteri understand the company asking for thereciept but I wouldnt have left the clothes had I not been instructed to and I did ask for a reciept and was told none would be givin and now you want to ask for something ive not had since the sart of this ordeal Regards, [redacted]

We have applied an additional credit in the amount of $to our customers Kohl's ChargePlease advise our customer to allow 3-business days for it to post

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not understand what the resolution isOr is this still being looked into?Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not at all satisfied with result, as I was never emailed prepaid return shipping label as told by customer service Also, inconvenienced to return in my own behalf Also, when I attempted to call to place new order rather than a new one automatically shipped as I was originally told, customer service gave me hassle regarding placing order at original price and then emailing order number and they will "adjust" to honor sale price but not give me the new discount that was going on...even after having such awful experience Ridiculous and incompetent service Regards, [redacted]

We have attempted to contact our customer directly to further assist them with this matterPlease have our customer contact us directly at 262-704-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This resolved nothingThey don't give me months to pay the billThey should have been coached after the first incidentI purchase item to wear not wait to return months later! I took a picture of the tag the third time! Ordering online is not any better because Kohl's don't take the time to package items for shippingThey are just thrown in a bag and sent to you like picture number two and three! Regards, [redacted] ***

We deeply apologize for the frustrationPlease know that coaching will be forwarded to the applicable associatesWhen the items are back in stock, you are welcome to contact Kohls.com, via phone, at ###-###-####, where we are happy to price adjust the items to the original sale price However, as there is no record of a credit for $being promised, we respectfully decline the desired settlement request

We have researched our customer's concern and it appears we have processed a refund in the amount of $which was applied to the Visa ending in ***This was applied on November 02, We have confirmation that the tender used has accepted our refundThe customer would need to contact their bank to inquire about their return

We apologize for the disappointmentOn December 11, we verified that a package in Kohls.com order ending in *** was lost in transitAs such, we issued a credit for this, in the amount of $109.00, which posted to the Kohl's Charge card ending in ***

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery dateWe certainly understand your disappointment and we would be happy to look into this for you Due to the delay, we have credited $to your orderPlease allow to business days for the credit to appear on your Visa ending in

We have processed a return for Kohls.com order #on 01/22/16, back to the customer's VISA ending in We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

We apologize for the frustration this has caused our customerWe have canceled the Buy Online Pickup in Store (BOPUS) portion of each order, in accordance with the Kohls.com Terms and Conditions, and have subsequently credited each item to the original form of tenderThe other items that were not scheduled to be picked up via BOPUS, were shipped to our customerOnce received, our customer is welcome to return any portion of their order to any Kohl’s store, for a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This situation continues to become more of a hassle After I had contacted Kohls.com customer service a fourth time to advise that the shoes are in stock online, even though the representative who advised me my order had been lost and the shoes were no longer in stock, I have had additional troubles I spoke with a representative, Gus, who confirmed the shoes were in stock and that he would honor the previous discounts When I had advised him that I had yet to receive my refund from my previous canceled order (part refund on my credit card, the other part as a merchandise credit) he advised that the credit had been made that day, which was a different date than was explained in my response from Kohls on the Revdex.com response He also advised that contrary to what the manager/supervisor had told me, the full amount was applied to my credit card and I would not be receiving a merchandise credit With this information, I had him order my shoes as I figured I was being reimbursed the full amount on my credit card I did receive my shoes on January That same day, I received my refund; however, the refund was split and I received part on my credit card and a merchandise credit/gift card in the mail I had wanted to use that merchandise credit/gift card to buy my shoes when it was reordered, instead I paid the full amount on my credit card and am now stuck with a merchandise credit for a store that I no longer want anything to do with I do not understand why nobody can reach out to me and I have to waste more of my time calling Kohls to fix ANOTHER error that they have made If you can't get your information and or shipping information right, you should clearly not be operating as a business I am now having to call Kohls for a FIFTH time to fix this problem and have absolutely no faith that it will be rectified because whether I speak with a supervisor or a regular customer service representative, I cannot get correct information Regards, [redacted]

Please be advised we stand behind our previous decision to not honor the expired Kohl's CashUpon further review, our customer was issued a "Blue" Kohl's Cash which does not have a 10-day grace period for in store use

We have attempted to contact our customer directly to address her concernWe will be happy to speak to our customer and resolve her inquiry

We apologize for our customer’s frustrationWe have credited our customer accordingly for the missing items, in the amount of $to her VISA ending in A Kohl's gift card in the amount of $will also be sent via mail to our customers address in an average of business daysOur customer is more than welcome to reorder the missing items at her earliest convenience

The reason why these exclusions are in place is because of contract terms we have with specific vendorsWe are very transparent in regards to what items are excluded from couponsThe details of the exclusions, as well as the specific products, are listed on the back of our couponsFor a full list of exclusions, our customer is welcome to visit: https://cs.kohls.com/app/answers/detail/a_id/1086/~/exclusions

We regret to hear of the inconvenient and disheartening situation regarding the customer's recent Kohls.com experienceWe recognize the importance of providing great service at all timesWe would like to assure the customer this is not indicative of our serviceOur records show a return for Kohls.com order # [redacted] was processed on 01/19/16, back to the customer's VISA ending in ***Once again we apologize for any inconvenience

We apologize for the disappointmentWe verified the Kohls.com order ending in [redacted] was lost in transitAs such, on December 19, we credited the full order in the amount of $60.20, which will post to the Master Card ending in *** in an average of seven days

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does resolve my complaint as it pertains to percentage off coupons, but it does little to help the Kohl's customer service representatives better understand their system. In an additional effort to understand the order receipts emailed to me by Kohl's, I contacted customer service once more. I spoke with Camila, based in Colombia, who agreed the discounts had not been applied, and she spent a significant amount of time trying to understand why the numbers did not add up. She even offered a $10 inconvenience credit per transaction because of the confusion, which I never received, but that is okay because she was equally inconvenienced. In summary, I needed clarification, and so did the two women I spoke with who are paid to provide that clarification. Attached is my call log, which shows the length of time each Kohl's CSR spent trying to understand my order receipt. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]