Moore-Built Construction & Restoration

We can schedule a pick up for our customer, if she would likePlease have customer confirm the best email address, where we can send a shipping label

We apologize for the inconvenience regarding your most recent store purchase. Please provide transaction information or a receipt for the transaction in question.

We have processed a return for Kohls.com order #4511470012 on 01/22/16. We advise our customer to allow 5-7 business days for the credit to appear. We advise the customer to update the shipping address on their shopping profile before placing future orders. Additionally., the customer's feedback... will be forwarded to the appropriate channels for internal review.

Our customer was issued the prepaid Visa card on January 29, 2016 and had an expiration date of July 31, 2016. Our customer had 6 months to redeem the prepaid Visa card. At this time, the customer has a balance of $18.00. Our rebate department has advised they will not be reapplying the funds to their reward card. At this time, we consider this matter closed.

We have applied a credit to our customers Kohl's Charge in the amount fo $and are mailing out customer a Kohl's Merchandise Credit in the amount of $Please advise our customer to allow 7-business days to receive via USPS

We will be happy more than happy to research our customer's concernDoes the customer have a copy of the receipt for the return available?

We apologize for the disappointmentKohl's Corporate Refund Department has been attempting to reach the customer, via phone, regarding the return; however, as their voicemail box is full, they are unable to leave messagesWe need to speak with the customer before we issue a potential refund As such, please contact Kohl's Corporate Refund at ###-###-####, to resolve this concern

We apologize for the disappointmentTo avoid instances like this from happening again, we removed the old address from the shopping profileWe also issued a credit on December 14, in the amount of $134.57, in compensation for the full order, which will post in an average of seven days to the Kohl's Charge card ending in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Charles ***

We are more than happy to partner with our rebate department in regards to our customer's concernOnce we receive a response, we will be happy to reach out to our customer and advise them on how we will proceed

We apologize for the disappointmentWe verified the Kohls.com order ending in [redacted] was lost in transitAs such, on December 26, we credited the full order in the amount of $158.98, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Stephanie ***

Our records indicate the customer contacted our Kohls.com Customer Service via chat on 10/21/We attempted to assist the customer with any concerns but the customer refused to verify any information, and also did not have their full account informationWe are also able to verify that there was the desired product was not on sale for that amount on that date or at any other timeWe are unable to accommodate the customer's request to receive the merchandise at the requested price

We apologize for the disappointmentWe will forward all applicable coaching to the respective associates in hopes to better the customer experienceHowever, please know that asking for the phone number on the order is a required piece of the verification process when being assisted over the phone

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However note that the policy in the Kohl's website is most misleading and not complete Regards, [redacted]

Appears our customer has reached out to us regarding Order 5563714850, through a different channelIt appears the order has been refunded in full due to the customer not receiving itWe apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, this is if they apply the credit back to my credit card account asap, and I do not have to call or complain again about this complaint [redacted]

We apologize for the the inconvenience, but Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

We have processed the check in the amount of $107.90 to our customer via mail, which she will receive in 7-14 business days. As such, we consider this matter closed.

We apologize for the inconvenience our customer experienced with Order 5735329486. We have processed a refund for our customer for the items that were not received. We will be mailing out our customer a KMC for $14.21 and also, $22.51 in Kohl's Cash was emailed to our customer to the following... email: [email protected].