Moore-Built Construction & Restoration

We apologize for the disappointmentWe will forward all applicable coaching to the respective associates in hopes to better the customer experienceHowever, please know that asking for the phone number on the order is a required piece of the verification process when being assisted over the phone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Charles ***

We apologize for the disappointmentWe verified the Kohls.com order ending in [redacted] was lost in transitAs such, on December 26, we credited the full order in the amount of $158.98, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However note that the policy in the Kohl's website is most misleading and not complete Regards, [redacted]

We are more than happy to partner with our rebate department in regards to our customer's concernOnce we receive a response, we will be happy to reach out to our customer and advise them on how we will proceed

Our customer was issued the prepaid Visa card on January 29, 2016 and had an expiration date of July 31, 2016. Our customer had 6 months to redeem the prepaid Visa card. At this time, the customer has a balance of $18.00. Our rebate department has advised they will not be reapplying the funds to their reward card. At this time, we consider this matter closed.

Our records indicate the customer contacted our Kohls.com Customer Service via chat on 10/21/We attempted to assist the customer with any concerns but the customer refused to verify any information, and also did not have their full account informationWe are also able to verify that there was the desired product was not on sale for that amount on that date or at any other timeWe are unable to accommodate the customer's request to receive the merchandise at the requested price

We have applied a credit to our customers Kohl's Charge in the amount fo $and are mailing out customer a Kohl's Merchandise Credit in the amount of $Please advise our customer to allow 7-business days to receive via USPS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Stephanie ***

We will be happy more than happy to research our customer's concernDoes the customer have a copy of the receipt for the return available?

We apologize for the disappointmentTo avoid instances like this from happening again, we removed the old address from the shopping profileWe also issued a credit on December 14, in the amount of $134.57, in compensation for the full order, which will post in an average of seven days to the Kohl's Charge card ending in

We can schedule a pick up for our customer, if she would likePlease have customer confirm the best email address, where we can send a shipping label

We have processed a return for Kohls.com order #4511470012 on 01/22/16. We advise our customer to allow 5-7 business days for the credit to appear. We advise the customer to update the shipping address on their shopping profile before placing future orders. Additionally., the customer's feedback... will be forwarded to the appropriate channels for internal review.

Appears our customer has reached out to us regarding Order 5563714850, through a different channelIt appears the order has been refunded in full due to the customer not receiving itWe apologize for any inconvenience this may have caused

We apologize for the disappointmentKohl's Corporate Refund Department has been attempting to reach the customer, via phone, regarding the return; however, as their voicemail box is full, they are unable to leave messagesWe need to speak with the customer before we issue a potential refund As such, please contact Kohl's Corporate Refund at ###-###-####, to resolve this concern

We apologize for the inconvenience regarding your most recent store purchase. Please provide transaction information or a receipt for the transaction in question.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My daughter, [redacted] , recently filed a complaint with you regarding our experience with the wedding registry at Kohls Department Stores Their response (through you) is insufficient They have offered NOTHING to her for the horrible experience she and I have endured during the weeks prior to the wedding, and the situation is still going on They promised to forward the issue to some department, but that does not address myself or my daughter, and the experiences we are still having Numerous friends and family have shared that they had difficulty both in store and online with navigating the wedding registry system at Kohls I personally wasted over an hour in the store attempting to purchase a gift (online) through the registry Several Kohls employees attempted to assist me, and both gave up, suggesting the registry could be updated when I checked out with an item At checkout, the employee assured me the item would be shown as “purchased” on the registry It never did To this day, the item still shows as “needed” My best friend, [redacted] , purchased several gifts (for my daughters wedding) online from the registry in late August She received an email about days later with the subject line saying “DELIVERED”She deleted the email without reading it About weeks after receiving that email, she gathered the courage to ask my daughter how she liked the gifts She felt terrible asking, but hadn’t received a Thank You note, and wanted to make sure everything arrived OK That’s when my daughter started asking around and realized she had not received ANY gifts from the registry that had been marked purchased, but had been ordered online She had only received Kohls purchases from people who had purchased items off the shelf, or had the items delivered to their homes, not delivred to the bride and groom That same day my daughter and best friend BOTH contacted Kohls and were given the run around My friend was unable to find out the status of her purchases (over $100), and my daughter was told there was nothing Kohls could do Kohls told my daughter that she would just have to contact all her wedding guest invitees and ask them if they purchased her a gift from Kohls REALLY???? Many of the invitees are family and friends that we do not have email addresses for That meant we would have to personally call these people and ask them if they purchased at gift! WHO DOES THAT????? To even suggest we make those calls, or send messages like that is HORRIBLE customer service Not to mention this was all about a week before the wedding! My daughter was distraught at the thought of all the people that would need to be contacted and asked if they purchased her a gift In addition, for those like my best friend who had made purchases, my daughter could not send Thank You notes as the gifts never arrived My best friend eventually received a Kohls gift card in the mail (months after her purchase) with a note that said the gifts had been returned as UNDELIVERABLE Rather strange since the email months earlier said it had been delivered Had she not inquired with my daughter about receiving the gift, she would have assumed the gift was not wanted My friend was unable to reorder through the registry because it said the gift had been purchased already As far as we know, there is still one outstanding order from a relative that has not been receivedThe purchase was made in late July I have not been able to reach the purchaser to determine if the gift was returned to Kohls, if they received a credit of any kind, or what the status is The problems: There is no way to track who purchased what items, where they were shipped, or what the status of the shipment is The registry is a joke It just doesn’t work The employees are unable to help .from the store staff, all the way up to the customer service department supervisors I worked for Kohls Department Stores in the Woodbridge VA store for several years I know as a former employee of Kohls, and a frequent shopper in their stores, how important customer service isI remember their motto, “The customer is always right” I am personally offended by the way this issue has been handled, and the lack of appropriate response from Kohls As all business people know, a dissatisfied customer will tell many people about a bad experience I am a small business owner myself and I know how quick and easy it is for an angry customer to express their unhappiness through social media I have chosen not to go that route on this issue ..yet I prefer to seek resolution, and give people and/or companies the opportunity to make things right Kohls now has the opportunity to “make things right” First of all, my daughter deserves a formal apology from the highest source in Kohls Second, they should offer her compensation for the horrible experience she has been going through trying to sort this all out It was terribly embarrassing for a bride to have to contact people and inquire about their gift purchases Not only did this imply a gift was now expected, but if one was purchased through the Kohls registry they had to be told they would most likely have to reorder the gift!!! Last of all, Kohls needs to look into their entire gift registry systemThe in store Kiosks, store check out, as well as the online system is not functioning efficiently or properly Purchases that are being shipped to a different address (than the purchaser) need to be tracked throughout the process Shipments should include the purchasers contact information as well as the recipient’s contact information Had my daughters contact information been available to the shippers PERHAPS she would have been contacted when the first shipment went astray Kohls also needs to make sure all employees in their stores know how to work the registry system, and if there’s an issue a manager or someone with a better understanding of the system needs to get involved My daughter and I look forward to a prompt an appropriate response from Kohls [redacted] ###-###-#### [redacted]

We have processed the check in the amount of $107.90 to our customer via mail, which she will receive in 7-14 business days. As such, we consider this matter closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowKohls answer : 'We apologize for the inconvenience our customer experienced with online Order We would need more information to research our customer's concern furtherCan the customer provide the Kohl's Cash numbers used on the order, if possible' I do not have information of all kohls cash numbers but have of thatI used kohls cash numbers was in my accountPlease find attached PDF of my orderKohl's cash x$ (217889928590871)Kohl's cash x$ (177938150602868)Kohl's cash x$ (217889484352500)Kohl's cash x$ ( I don't remember ) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already spoken to the fraud department, and I was unable to reach a resolutionI was told the same thing that I've been told over and overThis is not a matter of fraudThis is a matter of Kohl's not issuing my FULL refundThey have only issued partial, and I am still missing $Kohls's isn't simply sending me in circles Regards, [redacted]