Moore-Built Construction & Restoration

We have submitted a UPS pickup request for the table. The tracking number is [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is a very lame excuse for their advertising scheme. I no longer wish to purchase the item selected but I shall refrain from doing business with Kohl's. Still, Kohl'd should be reprimanded for such practices. Regards, [redacted]

We apologize for the inconvenience with Kohls.com Order 4820629965. We have processed a return for our customer. We have mailed out a Kohl's Merchandise Credit in the amount of $8.55 on May 11, 2016 and applied a credit of $67.27 to her Kohl's Charge ending in 4015. Please allow 3-5 business... for it to post to your Kohl's Charge and 7-10 business days to receive the Kohl's Merchandise Credit via mail.

We apologize for the inconvenience the customer experiencedWe are more than happy to research our customer's concernWe have partnered with our rebate department to find a resolutionOnce we have a response, we will be more than happy to follow up with our customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My daughter, [redacted] , recently filed a complaint with you regarding our experience with the wedding registry at Kohls Department Stores Their response (through you) is insufficient They have offered NOTHING to her for the horrible experience she and I have endured during the weeks prior to the wedding, and the situation is still going on They promised to forward the issue to some department, but that does not address myself or my daughter, and the experiences we are still having Numerous friends and family have shared that they had difficulty both in store and online with navigating the wedding registry system at Kohls I personally wasted over an hour in the store attempting to purchase a gift (online) through the registry Several Kohls employees attempted to assist me, and both gave up, suggesting the registry could be updated when I checked out with an item At checkout, the employee assured me the item would be shown as “purchased” on the registry It never did To this day, the item still shows as “needed” My best friend, [redacted] , purchased several gifts (for my daughters wedding) online from the registry in late August She received an email about days later with the subject line saying “DELIVERED”She deleted the email without reading it About weeks after receiving that email, she gathered the courage to ask my daughter how she liked the gifts She felt terrible asking, but hadn’t received a Thank You note, and wanted to make sure everything arrived OK That’s when my daughter started asking around and realized she had not received ANY gifts from the registry that had been marked purchased, but had been ordered online She had only received Kohls purchases from people who had purchased items off the shelf, or had the items delivered to their homes, not delivred to the bride and groom That same day my daughter and best friend BOTH contacted Kohls and were given the run around My friend was unable to find out the status of her purchases (over $100), and my daughter was told there was nothing Kohls could do Kohls told my daughter that she would just have to contact all her wedding guest invitees and ask them if they purchased her a gift from Kohls REALLY???? Many of the invitees are family and friends that we do not have email addresses for That meant we would have to personally call these people and ask them if they purchased at gift! WHO DOES THAT????? To even suggest we make those calls, or send messages like that is HORRIBLE customer service Not to mention this was all about a week before the wedding! My daughter was distraught at the thought of all the people that would need to be contacted and asked if they purchased her a gift In addition, for those like my best friend who had made purchases, my daughter could not send Thank You notes as the gifts never arrived My best friend eventually received a Kohls gift card in the mail (months after her purchase) with a note that said the gifts had been returned as UNDELIVERABLE Rather strange since the email months earlier said it had been delivered Had she not inquired with my daughter about receiving the gift, she would have assumed the gift was not wanted My friend was unable to reorder through the registry because it said the gift had been purchased already As far as we know, there is still one outstanding order from a relative that has not been receivedThe purchase was made in late July I have not been able to reach the purchaser to determine if the gift was returned to Kohls, if they received a credit of any kind, or what the status is The problems: There is no way to track who purchased what items, where they were shipped, or what the status of the shipment is The registry is a joke It just doesn’t work The employees are unable to help .from the store staff, all the way up to the customer service department supervisors I worked for Kohls Department Stores in the Woodbridge VA store for several years I know as a former employee of Kohls, and a frequent shopper in their stores, how important customer service isI remember their motto, “The customer is always right” I am personally offended by the way this issue has been handled, and the lack of appropriate response from Kohls As all business people know, a dissatisfied customer will tell many people about a bad experience I am a small business owner myself and I know how quick and easy it is for an angry customer to express their unhappiness through social media I have chosen not to go that route on this issue ..yet I prefer to seek resolution, and give people and/or companies the opportunity to make things right Kohls now has the opportunity to “make things right” First of all, my daughter deserves a formal apology from the highest source in Kohls Second, they should offer her compensation for the horrible experience she has been going through trying to sort this all out It was terribly embarrassing for a bride to have to contact people and inquire about their gift purchases Not only did this imply a gift was now expected, but if one was purchased through the Kohls registry they had to be told they would most likely have to reorder the gift!!! Last of all, Kohls needs to look into their entire gift registry systemThe in store Kiosks, store check out, as well as the online system is not functioning efficiently or properly Purchases that are being shipped to a different address (than the purchaser) need to be tracked throughout the process Shipments should include the purchasers contact information as well as the recipient’s contact information Had my daughters contact information been available to the shippers PERHAPS she would have been contacted when the first shipment went astray Kohls also needs to make sure all employees in their stores know how to work the registry system, and if there’s an issue a manager or someone with a better understanding of the system needs to get involved My daughter and I look forward to a prompt an appropriate response from Kohls [redacted] ###-###-#### [redacted]

We apologize for the inconvenience our customer experienced on their most recent orderIn order to resolve our customer's concern, we will need some informationCan the customer confirm the store location where he spoke to a Manager as well as a nameWe apologize for the inconvenience our customer experienced on their most recent orderIn order to resolve our customer's concern, we will need some informationCan the customer confirm the store location where he spoke to a Manager as well as a name

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowKohls answer : 'We apologize for the inconvenience our customer experienced with online Order We would need more information to research our customer's concern furtherCan the customer provide the Kohl's Cash numbers used on the order, if possible' I do not have information of all kohls cash numbers but have of thatI used kohls cash numbers was in my accountPlease find attached PDF of my orderKohl's cash x$ (217889928590871)Kohl's cash x$ (177938150602868)Kohl's cash x$ (217889484352500)Kohl's cash x$ ( I don't remember ) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already spoken to the fraud department, and I was unable to reach a resolutionI was told the same thing that I've been told over and overThis is not a matter of fraudThis is a matter of Kohl's not issuing my FULL refundThey have only issued partial, and I am still missing $Kohls's isn't simply sending me in circles Regards, [redacted]

Please know that dollar off coupons, such as Kohl's Cash, are taken off the subtotal prior to percentage off discountsAs such, the discount that was received is correct

Unfortunately, the images did not come through, please send in as an attachment via the Revdex.com

We have confirmation there was a $credit approved and completed to the credit card on file on December 28, The customer will need to follow up with their banking institutionWe stand by our previous statement

We apologize for the disappointmentWe verified that a package was missing from the Kohls.com order ending in As such, on March 10, we refunded $31.62, which posted to the Discover card ending in Additionally, on March 26, we refunded the remaining missing item in the amount of $18.22, which will post to the same payment method as noted above in an average of seven days

We stand behind our previous resolution and consider this matter closed

The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order." A customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusThe customer's credit card company holds these funds; however, these authorizations will drop automatically within several business daysOur records indicate all pending charges have been released from her bank accountWe apologize for any inconvenience

We have applied a credit for Order Our customer was issued a credit to her Kohl's Charge in the amoun tof $Please advise our customer to allow 3-business days for it to appear

We apologize for the inconvenience and frustration the customer experienced when making a return at her local storeI will be happy to mail out a $gift card to our customer to the address provided on the initial complaint Please allow 7-business days to receive

Our records show a return was processed on 12/13/for Kohls.com order # [redacted] We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not informed that these items were electronic, nor was I informed that they are subject to 30-day returnAs I stated, there are no functional electronic parts anywhere on the itemsFurthermore, there is no return window on the receipt that came in the mail with the items Regards, [redacted]

We deeply apologize for the disappointment, but appreciate the candid feedbackWe will listen to all calls associated with this incident and send coaching, for corrective action purposes, to the applicable associate

We regret the customer did not receive their merchandise in the anticipated time frame. Our records show a refund for the shipping cost was processed back to the customer's Master Card ending in [redacted] on 01/13/16. Additionally, the tracking information shows the order was delivered on 01/18/16. We... apologize for any inconvenience.