Moore-Built Construction & Restoration

On April 17, our records indicate that the customer contacted Kohl's Corporate Refund Department and spoke with a representative regarding this return; however, they were unable to verify the requested informationAs we need to verify certain information regarding this return, we are requiring that we speak to the customer before we release the creditPlease contact Kohl's Corporate Refund at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the company's response that the item was out of stock because this is not the case The item was sold to me on 11/and took days until it was considered to be "sold out" by the company on 11/in an email This decision took days to make, not because the item was out of stock, but because Kohl's had no intention to sell it to me The item was available for sale less than hours after my cancellation for being "sold out." My cancellation was at 11:10PM on 11/and them item was in stock before 4:PM the next day as previously attached to this complaint For all I know the item was available for sale at 12:00AM on 12/1, as I checked their site as soon as I returned from work and opened the cancellation email It is not fathomable that it takes Kohl's hours to recognize that the item is out of stock that it sold me, but then it has the item available in wholesale quantities hours later Kohl's knew that it had the item in stock for 12/at the time that it sent me the cancellation email It was dishonest to claim the item is out of stock when it is preparing the new increased price at that very moment The item has not been sold out at any point between 11/and today, but instead the company wished to sell it for higher price than agreed upon It is not acceptable that the item is listed for sale for $and sold to me at that price and then cancelled simply so it can be sold for a markup The stock magically available from the company on 12/should be used to fulfill my order that was cancelled on 11/at 11:10PM This is because the stock from 12/is the stock of cancelled orders [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the inconvenience our customer experienced with online Order We have applied a credit in the amount of $on the Visa ending in Please advise our customer to please allow 7-business days for this to appear on their credit card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I spoke with the admin for the President of Kohls, as I had also sent an email to their CEO, and we talked about my complaint and it was resolved by kohls reshipping the item that was never deliveredI asked her why she could reship it and the CSR's could not, as that was my initial request on resolving my complaint, and I was informed "I don't know why they would have said that as the item was in stock." The item has been reshipped with a delivery estimate of March 30,Should I not receive it, again, I will be sure to notify you Regards, [redacted]

We regret to hear the customer continues to endure frustrations with our company As previously stated, we are unable to resolve the customer's concerns with the provided informationAt this time we advise the customer to reply with a detail account of how we may assist them if they would like assistance via Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If they had it in stock, then why didn't they ship it in the first place? Or in the second place? I am continuing to be the victim of Kohl's unwillingness to do the right thing and to have sent the right item In short, in my communications with them before the Revdex.com and now with the Revdex.com they have been not been the least contrite and have offered no reasonable solution to this problem A good company would have gone out of their way to have made the customer feel wanted and respected Especially if they looked at their records, someone who was a good customer of their's until this point.I renew my plea of this complaint for them to own up for this mistakeNow since the item that was allegedly in stock is out of stock, I ask for compensation for the turmoil that they have put me through I thoroughly and emphatically reject their response to this issue Regards, [redacted]

We have verified the following information and have verified Kohl's Cash was emailed to our customer to the following email [redacted] One was issued in the amount of $on January 05, The 2nd Kohl's Cash was issued on December 23, for $to the same emailBoth of these Kohl's Cash have been usedA full refund was issued for both itemsAt this time, we consider this matter closed

We regret the customer did not receive their merchandise in the anticipated time frame. Our records show a refund for the shipping cost was processed back to the customer's Master Card ending in [redacted] on 01/13/16. Additionally, the tracking information shows the order was delivered on 01/18/16. We... apologize for any inconvenience.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They have yet to be addressedI am STILL waiting for the correct item to be sent to meI have yet to get the itemI originally paid for on order [redacted] I was just AGAIN sent the wrong item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matterThe order placed immediately after cancellation was placed to be exact replacement from the original order---confirmed on twice with Kohl's cs on the phone that I will be credited the exact difference of $1345.37, Plus $kohls cash.case # [redacted] for this callNote that I called back within 1hr of placing the new order, so if the CS on the phone said he couldn't price match, I would've cancelled the ordered immediately, but instead he said I would be refunded all the price differences plus I'll get the $kohls cash was supposed to be rewarded, so I kept the order] Regards, [redacted]

We apologize for the inconvenience and frustration the customer experienced when making a return at her local storeI will be happy to mail out a $gift card to our customer to the address provided on the initial complaint Please allow 7-business days to receive

We deeply apologize for the disappointment, but appreciate the candid feedbackWe will listen to all calls associated with this incident and send coaching, for corrective action purposes, to the applicable associate

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer has been advised she has received all the appropriate return credit

We apologize for the disappointmentAll inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact Kohl's Customer Service at ###-###-####However, on November 17, we credited our customer in compensation for the missing item, in the amount of $14.61, which will post in an average of seven days to her Kohl's Charge card ending in 1301, from the date of issueAdditionally, a prorated amount of Blue Kohl's Cash, for $1.07, was issued via email, which has a redemption period of days

We apologize for the disappointmentFor future instances, our customer is able to access any earned Kohl's Cash or Yes2You (Y2Y) rewards electronically, via the mobile wallet feature, which is accessible in the Kohl's AppFor detailed instructions on how to take advantage of this feature, and other features found in the Kohl's App, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/1345/kw/Kohl's%20app As the remaining Kohl's Cash was accessible via the mobile wallet feature, we respectfully decline reissuing the remaining Kohl's Cash balance

Please contact the manufacturer as they stand behind their one year limited product warrantyAs such, we stand behind our previous response and consider this matter resolved

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company's response is simply "We apologize for any inconvenience" What is it that I'm supposed to be accepting? They simply don't care. Regards, [redacted] ***

We stand by our previous statement, and consider this matter closed

Our customer was sent $36.00 on April 11, 2017 to [redacted] ***. We will reprocess a new $36.00 VISA Prepaid card to the address on this complaint, and will be mailed out within 15 business days.. We apologize for any frustration this has caused the customer.