Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We deeply apologize for the frustration; however, we stand behind the previous resolution, and consider this matter closed

We apologize for the inconvenience and frustration our customer experiencedWe are more than happy to honor Black Friday pricing, as long is it not a doorbusters since that was exclusive for Black Friday

I Was Told To DaysIt Has Been Over Days And Big Surprise They Still Are Holding My Money HostageThis is Causing Emotional Pain And Suffering For Me And Feel Like I May Need A Lawyer If I Don't Recieve My Money In The Next Days And A Dollar Let Fee From Them Which Is What Any Company Would Charge If You We're One Days Late On Something Clearly This Is Why Amazon Is Better And Hopefully In The Next Few Years Kohls Will Be Shutting DownRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I am happy to finally receive a refund, after attempting to get a response from Kohl's for about six months. I was not made aware that a partial credit had been processed back in August of 2017, because Kohl's never advised me of this. I only found out about it from the people at Discover, after finally disputing the charge with them, as I used my Discover card as method of payment when I placed my order. I called Discover once again yesterday, before I knew of the result of my complaint with the BBB. The person I spoke to said that Discover would go ahead and credit my account for the balance of the total amount of my original order, since Kohl's had not been willing to do so. I do not know if Kohl's was contacted by someone at Discover in this regard, and that is why the Kohl's representative is saying the amount will be refunded, or if Kohl's has actually decided to do what I believe should have been done when I first contacted them about the matter. The wording of the statement from Kohl's does not specify.Having been a long time customer of Kohl's, and having spent hundreds of dollars there through the years, I was quite shocked at the response I got from Kohl's when I advised them that I never received my order. I have shopped there mostly online, and had never reported any delivery problems prior to this incident, that I can recall. So I expected Kohl's to treat a good customer with respect,and to take appropriate action. In truth, I would have preferred to have the items I ordered, rather than a refund of my money. But no one I spoke to at Kohl's ever offered to resend the items. I realize they may not have been available any longer. But neither did I receive a full refund from them.I do not believe I will shop at Kohl's again because of all this. But I truly appreciate the professionalism and the help I have received from both Discover, and the RevDex.com. Thank you. Regards, Michele ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI thought my merchandise card had about $I would like to have that amount credited backHowever, the card was compromised earlier, so I would also like to have replacement card mailed to me Thank you very much for taking the time resolving my problem.Warm regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Although originally the address was wrong, within an half hour after realizing this I contacted one of your representatives from Kohls on your chat box help I have a copy of the discussion with that representative and they assured me that possibly it could be corrected at that point, the address, or that upon its return to the warehouse that it would be sent out to my corrected address Because if I didn't think that either of those was not exactly the correct advice, I would have cancelled this order I am shocked and quite frankly surprised that you would still agree that although a valued customer does not have that merchandise that I would still be responsible to pay for it And I have started Again I do not know of one business in this country that would go along with that I have just made my first payment on this bill And I believe I will not be paying another dollar towards it since I do not have the merchandiseYou have lost a great customer and I will share that with family and friends

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's pretty embarrassing for a corporate office to refuse to honor commitments made by its representatives What's even worse is when the corporate office refuses to make a situation right and my mom literally walks up to a regular associate in one of your stores afterwards and they take care of part of the problem without question The grill has now been price matched and the revised transaction resulted in $Kohl's cash being issued instead of the initial $of the $that the supervisor had promised Therefore, my remaining request is as follows: issue a $gift card for the cost savings difference that would have occurred in breaking up the orders into (which is what I tried to call back & do), issue a another gift card for $for the additional Kohl's cash the supervisor advised I would receive and then didn't, and issue an additional gift card in the amount of at least $for the pain and aggravation you've put me through (the $you already issued is laughable given how much time I've had to invest and what you'be put me through)Additionally, the corporate office representative Faviola should be spoken to (although my fear is she's the one reading this) I spoke to employees at one the stores briefly about the situation and they were amazed at her refusal to let me speak to someone above her and said she was likely lying to me by saying if I wrote a letter she'd be the one receiving and reviewing it Regards, [redacted]

Our records show the desired return credit for Kohls.com order # [redacted] was processed on 11/21/15, back to the customer's VISA ending in Additionally, we have no record of the customer contacting the Corporate Office via phone in reference to this complaintWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I ave attached the return slip and what I bought onlineThey DO NOT matchA shame that a compant that states they have a hassale free return policy would but someone that had brain surgery through such trouble Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been told by Kohl's.com that I would receive a full refund within two weeks since November 20th I called and spoke with different people, all of whom told me that they had to "open a new ticket" and "I would receive a refund within two weeks" That was days ago!!!!! Why am I to believe that now they will send me my refund? Regards, [redacted]

We stand by our previous statementWe would appreciate it if the customer would send in a copy of her bank statement showing this transaction cleared twice Once that is received, we can assist our customer with their concern accordingly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, this credit was finally provided by a team I was connected with after having to post a negative comment on their Facebook page Three phone calls, a very long email thread, and this complaint did nothing to resolve my issue They have still lost a customer over this Regards, [redacted]

We only allow one promo code per orderPlease provide the friend's order number or name and email address so we may research further on our end

As we were unable to link the return to an original purchase, we issued a Kohl's Merchandise Credit (KMC)We stand behind this decision and consider this matter closed

The system initiates security parameters based on many different factorsWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are more than happy to research our customers concern. The following link is the information we have on Kohls.com in regards to our rebates and promotions. All offers can be located by clicking the following... link. [redacted]

Currently, we have a day price adjustment policy for items that were purchased through Kohl'sA credit may be issued to the customer, for the difference between the sales price and the price the customer paidA price adjustment can be processed either in our physical store or via Kohls.com The customer should return to the store with valid receipt for assistance It is at the discretion of each [redacted] to honor promotional offers outside of the valid datesThough it is not our policy, if the customer was informed she could redeemed the promotion, we advise her to speak with the [redacted] directly Additionally, Kohls.com and our registers are only able to issue Kohl’s Cash for qualifying purchases during the valid earning periods Regrettably, we are unable to comply with the customer’s request for Kohl’s CashWe apologize for any disappointment

Our records show we received the customer's complaint through another channel, and have addressed her concernsThe charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusDue to the customer clicking submit multiple times, duplicate transactions were processedThe customer has been informed that we have canceled all eligible items, and any additional merchandise that was submitted can be returned to their local store for a refundThis was not a Kohl's error, and we are not able to process any additional credits at this time