Moore-Built Construction & Restoration

The system initiates security parameters based on many different factorsWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, this credit was finally provided by a team I was connected with after having to post a negative comment on their Facebook page Three phone calls, a very long email thread, and this complaint did nothing to resolve my issue They have still lost a customer over this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I ave attached the return slip and what I bought onlineThey DO NOT matchA shame that a compant that states they have a hassale free return policy would but someone that had brain surgery through such trouble Regards, [redacted]

As we were unable to link the return to an original purchase, we issued a Kohl's Merchandise Credit (KMC)We stand behind this decision and consider this matter closed

We deeply apologize for the frustration; however, we stand behind the previous resolution, and consider this matter closed

We stand by our previous statement, and consider this matter closed

We apologize for the disappointmentAll inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact Kohl's Customer Service at ###-###-####However, on November 17, we credited our customer in compensation for the missing item, in the amount of $14.61, which will post in an average of seven days to her Kohl's Charge card ending in 1301, from the date of issueAdditionally, a prorated amount of Blue Kohl's Cash, for $1.07, was issued via email, which has a redemption period of days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI thought my merchandise card had about $I would like to have that amount credited backHowever, the card was compromised earlier, so I would also like to have replacement card mailed to me Thank you very much for taking the time resolving my problem.Warm regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We only allow one promo code per orderPlease provide the friend's order number or name and email address so we may research further on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's pretty embarrassing for a corporate office to refuse to honor commitments made by its representatives What's even worse is when the corporate office refuses to make a situation right and my mom literally walks up to a regular associate in one of your stores afterwards and they take care of part of the problem without question The grill has now been price matched and the revised transaction resulted in $Kohl's cash being issued instead of the initial $of the $that the supervisor had promised Therefore, my remaining request is as follows: issue a $gift card for the cost savings difference that would have occurred in breaking up the orders into (which is what I tried to call back & do), issue a another gift card for $for the additional Kohl's cash the supervisor advised I would receive and then didn't, and issue an additional gift card in the amount of at least $for the pain and aggravation you've put me through (the $you already issued is laughable given how much time I've had to invest and what you'be put me through)Additionally, the corporate office representative Faviola should be spoken to (although my fear is she's the one reading this) I spoke to employees at one the stores briefly about the situation and they were amazed at her refusal to let me speak to someone above her and said she was likely lying to me by saying if I wrote a letter she'd be the one receiving and reviewing it Regards, [redacted]

We stand by our previous statementWe would appreciate it if the customer would send in a copy of her bank statement showing this transaction cleared twice Once that is received, we can assist our customer with their concern accordingly

Our records show the desired return credit for Kohls.com order # [redacted] was processed on 11/21/15, back to the customer's VISA ending in Additionally, we have no record of the customer contacting the Corporate Office via phone in reference to this complaintWe apologize for any inconvenience

We apologize for the inconvenience and frustration our customer experiencedWe are more than happy to honor Black Friday pricing, as long is it not a doorbusters since that was exclusive for Black Friday

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer has been advised she has received all the appropriate return credit

I Was Told To DaysIt Has Been Over Days And Big Surprise They Still Are Holding My Money HostageThis is Causing Emotional Pain And Suffering For Me And Feel Like I May Need A Lawyer If I Don't Recieve My Money In The Next Days And A Dollar Let Fee From Them Which Is What Any Company Would Charge If You We're One Days Late On Something Clearly This Is Why Amazon Is Better And Hopefully In The Next Few Years Kohls Will Be Shutting DownRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Currently, we have a day price adjustment policy for items that were purchased through Kohl'sA credit may be issued to the customer, for the difference between the sales price and the price the customer paidA price adjustment can be processed either in our physical store or via Kohls.com The customer should return to the store with valid receipt for assistance It is at the discretion of each [redacted] to honor promotional offers outside of the valid datesThough it is not our policy, if the customer was informed she could redeemed the promotion, we advise her to speak with the [redacted] directly Additionally, Kohls.com and our registers are only able to issue Kohl’s Cash for qualifying purchases during the valid earning periods Regrettably, we are unable to comply with the customer’s request for Kohl’s CashWe apologize for any disappointment

Our records show we received the customer's complaint through another channel, and have addressed her concernsThe charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusDue to the customer clicking submit multiple times, duplicate transactions were processedThe customer has been informed that we have canceled all eligible items, and any additional merchandise that was submitted can be returned to their local store for a refundThis was not a Kohl's error, and we are not able to process any additional credits at this time

[A default letter is provided... here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have received an email from the business which states that a credit has been posted to my Kohls credit card and to allow 7 days to post which I was also unable to dispute the charge with. Just poor customer service all around. I would like this case to remain open until the full credit of $29.99 posts to my credit card. Regards, [redacted]