Mopro

Mr [redacted] ,We’re writing you in response to your Revdex.com submission on September 26, regarding your refund request of $We’ve reviewed your account and will be granting you a refunded amount of $You will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe sincerely apologize for any inconvenience this may have caused you.As discussed, we have cancelled your account and you will see no further charges to your accountWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best.Mopro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint is not about your company (Mopro) not disclosing your cancellation policy but instead not disclosing that the work you would do, you still have ownership and will take back as soon as I stop paying the monthly fee, that was not disclosed at the initial sales call, but instead at the first call with the design representative, which as soon as I found out I requested a full refund since you had not completed any work or made any changes on my websiteYour company has been deceitful and unless I or the Revdex.com is provided with a copy of the sales call recording, I cannot take your word for itYour business practices are unfair and decitful no wonder you have had many complaints made against you on the Revdex.com, and also many bad reviews on Yelp as well as an F rating from the Revdex.comMy complaint is no longer about the money the $that you are refusing to refund but on the principle that with my complaint I am hoping to alert new consumers before they do business with you Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below MOPRO did not provide an honest replyThey have not provided the service we agreed onNo more dealings with them Regards, [redacted] ***

Ms [redacted] We are writing in response to your Revdex.com submission on March 28, Upon review, we’d like to quickly discuss details of your accountOur records indicate a written cancellation request was not receivedWe apologize for any inconvenience and want to ensure your account has been closed as of June with a last charge of $in January We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Hello,This concern was received as well as notice from Mr [redacted] on 1/30/that he had filed a complaint with the Revdex.com.? Mopro does require customers to provide 30-day written notice of cancellation, which is documented in the Mopro terms and can be located through our website.? Mopro, like some other website providers, creates websites on a proprietary website building platformWhile we do not own our customers content, the platform, like most other companies that provide software as a service, does not remain active for customers who cancel their agreement.? Our aim is to have a great relationship with all of our customersIf a customer finds that we are not the right "fit," we always try to find an amicable resolution to the disputeIn regards to Mr [redacted] , as a one time courtesy due to the misunderstanding of our terms, we granted him the requested refundWe wish him the best in his future endeavors.Best, [redacted] Mopro

Ms [redacted] , We’re writing in response to your Revdex.com submission on February 3, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details belowUpon signing up with Mopro, your contract was signed with the term “verbal,” indicating your verbal agreement to our terms and conditions including our no refund and day cancellation policiesWe apologize your initial request for your contract on 12/2/was not properly transferred over to the appropriate team memberShortly after being advised on 12/6/of your initial request we were able to provide you with a copy of your contract the following dayAfter review of the sales call, we found our terms and conditions were communicated at point of sale, and for this reason we will not be granting your refund requestAs discussed, your account has been cancelled and you will see no further chargesMopro

This company is awfulThey advertise their product with much info to entice you on callingWe called and were taken for a rideThese people have more training in how to scam, than they do in website designWe told that for $they would create a stunning site with all the bells and whistles and if we wanted more traffic and an increase in sales than they were the place to goI left a reputable company who hosted my site and signed with moproAfter about days I had lost all traffic, there were no sales and was given BSWhen I asked what I was paying for everymonth, I was told that I have access to maintain my site and a customer service teamI told them I was not receiving any traffic and I was told its because my domain was new and it will take timeMy domain was not new, this site has been live for yearsWhen I told them that, no one got back to meI cancelled the next day and with another companies help I was live with a new site in about hours and my site was being found again I cancelled my card and told them I was now with another company weeks later my new card was chargedMopro went directly to MasterCard and with their scamming abilities they were able to get my new number and another charge was done yesterday YOU CANNOT JUST CANCEL YOUR CARD, NEED TO INFORM YOUR CREDIT CARD COMPANY THAT YOU NEED TO BLOCK THEM CAUSE THEY WILL GET YOUR NEW NUMBER! Do not be fooled like I was, my site now looks great and everything works like it should for $a monthWith Mopro my store did not work, they forgot to add a lot of infoA little computer knowledge with website building helped me realize fast that this company was not legit, don't get me wrong the site looked beautiful, but whats the point when it will not be seen by anyone

Ms***, We’re writing in response to your Revdex.com submission on February 9, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details belowOur digital specialists are required to communicate our terms and conditions to each client at point of sale to ensure a clear understanding on services provided as well as cancellation and refund policesWe’re also sure to receive clear consent to charge the card provided on the day of sign-upUpon review of your account we find that proper consent for payment was given on 1/6/On 1/14/you had submitted necessary content needed for your siteWe sent your requests to our design team and immediately started working on your websiteWe worked together on your site during our next appointment on 1/24/It was on this day we received your permission to take your site liveWe received your cancellation request shortly before your website was scheduled to go live the same dayOur team attempted to connect with you multiple times on 1/25/through phone and email to address your concerns as soon as possibleOn 1/26/17, we reviewed your experience together and understand your decision to continue with cancellationOur terms and conditions were reiterated, including our cancellation and no refund policiesAs courtesy, we waived your last payment so no further billing would take place on your account You had attempted to reach us by phone on 1/28/to review your cancellationDue to limited support on the weekends, we would connect with you on 1/30/or 1/31/during your availabilityOn 1/30/17, we discussed having a supervisor review your website in which we confirmed your request would be forwardedWe acted upon your follcall on 2/1/and left a voicemail for your returnOur team confirmed on 2/2/your request for a refund had been denied and we would reach out immediately if there were any further updates As discussed, your account has been cancelled and you will not see any further charges Mopro

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Where is the web site? Where is a correct home page? You worked diligently on whatLook at the number of contacts made by different account managersThis is the response I expected,look at your Revdex.com rating and google feedbackWhat a joke Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to issue me my refund of $as promised in the attached signed cancellation agreement.? If it does, I will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not been reimbursed and the company agreed to redo my website free of charge, it still isn't completed as of yet Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have also dropped the dispute with me bank, due to Mopro refunding back the chargesI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mopro doesn't not create custom content for clients We are not copywriters Mopro creates websites based on the content that we are givingIn this case, we were giving their current site to datamine During the sales call, which we have recorded, [redacted] never mentioned that we were to create a new website with new content Though [redacted] , stated that we failed to mention this, client never asked in regards to copy writing but if she did, we would tell her that this is something Mopro does not do After agreeing to sign up, client signed a contra [redacted] (please see attachment) that states clearly that clients are on a month to month subscription and should they choose to cancel, we require a day cancellation notice Also the contra [redacted] states, that all money paid to Mopro is non-refundable.During the discussion with web development team, we build a first round draft based on the information provide, which is the client's current website link, to build a foundation in order to get something started This is when the [redacted] became upset and confused this is how the process of every website starts All we did was datamine their current siteFrom there, we would start working with the client to create or revise any new content based information the client gives us We were never told that the site that they had was copy wrote nor was this mentioned at the point of sale as we have no notes informing the web builders that we cannot datamine their current site as it does not belong to client Our development team told [redacted] , that we do not copy write and that they are the experts in their industryWe can only convey that on a beautiful website platform based on what information we are given This is when [redacted] requested cancellation and a refund even though she was told at point of sale and in her contra [redacted] that she signed that we do not issue refunds The initial payment is to pay for the time and efforts we have allocated into working with her and her website [redacted] then spoke with our client care department in which she was told that we would cancel her account, waive the day notice that Mopro requires and refund her the $as we did not start working on of the sites This was a fair offer as we wanted to make sure that we offered her a partial refund on the work we have done and not done Normally we would notWe even offered to credit her account so that her next payment would be credited on Mopro Client refused, also refused the partial refund we offered

After listening to all the calls and looking through all the emails, our investigation found that Ms [redacted] signed up with our sales rep, Thuong on 4/1/She was then assigned to one of our team member [redacted] who worked with her in building her site Ms [redacted] expressed her dissatisfaction for the site that was build to [redacted] at which point, supervisor Jacob called to escalate the situation on 4/6/Ms [redacted] agreed to continue working with Mopro after having her account reassigned to a new team member [redacted] on 4/6/ Ms [redacted] and [redacted] had a scheduled meeting on 4/7/and began working on designing the site Ms [redacted] set over several requests for changes that [redacted] accommodatedOn 4/8/2016, [redacted] was given consent from Ms [redacted] to launch her site on the Mopro platform At this point in time, Ms [redacted] understood that we were launching her site and were going to wait until she provided us more content for pages that were incomplete, but were hidden On 5/2/2016, our billing department tried contacting Ms [redacted] has her account went past due (Mopro is a month to month subscription charging monthly on the anniversary of the sign up date, which was agreed upon at the point of sale) Ms [redacted] then replied to our billing stating that she has cancelled her account, yet we have no written notice or verbal notice stating Ms [redacted] is requesting to cancel Also, at the point of sale, Ms [redacted] was told that should she wish to cancel, we would need a day notice, which was never given For this her account was not cancelled until we received an email on May 9th at which point Mopro waived her day notice as her account was past due and she refused to pay for a live website in which Ms [redacted] and [redacted] worked on and launched.After cancelling her account, Mopro took down the Mopro website that we created for her as she went past due, fulfill her part in giving us days notice At this point, Ms [redacted] should have contacted Wix and direct the URL back to her previous site It is not our responsibilityIf you look at her site now, it is up and running as I am sure she had someone redirect her site as it is no longer Mopro's responsibility as our relationship had ended

Mr [redacted] ,We are writing you in response to your Revdex.com submission on October 8, 2017.? We understand that management has been in contact with you and a resolution has been agreed on by both you and our teamWe sincerely apologize for any inconvenience this may have caused but appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope the solution discussed with management resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at [redacted] or [redacted] @mopro.comWe wish you the best.Mopro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have taken action on this matter already? We have spoken to Mr [redacted] and have already resolved this issue by refunding the initial payment of $for the lack of communication and slow turn around time? Mr [redacted] even left us a yelp review with positive rating after speaking with one of our senior client care manager, [redacted] on 6/10/

Hello,I agreed to a refund of months and also my site remaining active til November end [redacted] agreed to a month refundThanks etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want a refund for all the months from July onwards that I paid not anything lessThis was agreed by MichelleI also requested my site be kept up until November 30th as weeks does not give me enough notice for another company to create a site Regards [redacted] [redacted]

The site is on the wix platform If you look at your DNS settings at http://dnsyard.com/lookup/ageducational.com/, it is no longer on the Mopro platform The website is up and running (please see attachment for screenshot of the site) As far as a refund, Mopro has provided you a service and a website that you have agreed to launch We cannot provide you a refund for a website that you gave us consent to launch We cannot refund her as we provided a monthly service and a live website which she gave us consent to launch on April in a phone call she had with [redacted] and also sent an email for her records

[redacted] We’re writing in response to your Revdex.com submission on February 16, regarding your refund requestWe will not be granting a refund as it was communicated at point of sale we would not be setting up your store on an integrated platformWe would like to discuss our process for review of your account and disapproving this refundUpon signing up with Mopro on 12/1/16, we advised integrating Shopify into our platform due to the high volume of products you have and your need for international shippingDuring this call, we confirmed we would be unable to set up your store as it will be in a third-party platformOn 12/16/we followed up on integrating your Shopify account and sent over information on how to retrieve the necessary information we need to integrate Shopify with your Mopro site During our appointment on 1/17/17, we advised on purchasing a Shopify converter to ease the process of importing your products due to the high number of products you haveAs courtesy, our team imported a portion of your products to help you get startedWe reiterated on 2/7/our inability to setup Shopify stores due to Shopify being a third-party platformAs discussed, we have cancelled your account and you will see no further chargesIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro