Mopro

The site is on the wix platform If you look at your DNS settings at http://dnsyard.com/lookup/ageducational.com/, it is no longer on the Mopro platform The website is up and running (please see attachment for screenshot of the site) As far as a refund, Mopro has provided you a service and a website that you have agreed to launch We cannot provide you a refund for a website that you gave us consent to launch We cannot refund her as we provided a monthly service and a live website which she gave us consent to launch on April in a phone call she had with *** and also sent an email for her records

Mr***,We are writing you in response to your Revdex.com submission on October 14, We appreciate you bringing your concerns to our attention and would love the opportunity to make this right however, several attempted phone calls and emails have been made and our team has yet to receive a
response from you. If you could please respond to our management team’s outreach regarding your concerns we are more than happy to correct any present issuesWe wish you the best and look forward to hearing back.Mopro

Ms***, Our sites are hosted on our own proprietary platform as it states on the contract that you verbally agreed toAfter review, we found the sales representative did advise that your website would be built on our platformTerms and conditions were also read regarding our cancellation policies to ensure understanding of next stepsYour account has been cancelled and you will see no further chargesMopro

After listening to all the calls and looking through all the emails, our investigation found that Ms*** signed up with our sales rep, Thuong on 4/1/She was then assigned to one of our team member *** who worked with her in building her site Ms*** expressed her
dissatisfaction for the site that was build to *** at which point, supervisor Jacob called to escalate the situation on 4/6/Ms *** agreed to continue working with Mopro after having her account reassigned to a new team member *** on 4/6/ Ms *** and *** had a scheduled meeting on 4/7/and began working on designing the site Ms *** set over several requests for changes that *** accommodatedOn 4/8/2016, *** was given consent from Ms *** to launch her site on the Mopro platform At this point in time, Ms *** understood that we were launching her site and were going to wait until she provided us more content for pages that were incomplete, but were hidden On 5/2/2016, our billing department tried contacting Ms *** has her account went past due (Mopro is a month to month subscription charging monthly on the anniversary of the sign up date, which was agreed upon at the point of sale) Ms *** then replied to our billing stating that she has cancelled her account, yet we have no written notice or verbal notice stating Ms *** is requesting to cancel Also, at the point of sale, Ms *** was told that should she wish to cancel, we would need a day notice, which was never given For this her account was not cancelled until we received an email on May 9th at which point Mopro waived her day notice as her account was past due and she refused to pay for a live website in which Ms *** and *** worked on and launched.After cancelling her account, Mopro took down the Mopro website that we created for her as she went past due, fulfill her part in giving us days notice At this point, Ms *** should have contacted Wix and direct the URL back to her previous site It is not our responsibilityIf you look at her site now, it is up and running as I am sure she had someone redirect her site as it is no longer Mopro's responsibility as our relationship had ended

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They provided me with promises from the start saying they could do an online store through shopifyWhen I asked for the telephone recordings they refusedBecause they steal money from customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This resolution would have been satisfactory to me, if the proposed cancellation agreement were also signed by the appropriate Mopro representativeThe proposed cancellation agreement (See attached) provides, among other things, for mutual releases between the parties; however, such agreement only requires my signatureI will wait for Mopro to send me back an agreement signed by the person authorized by the companyIf it does, I will also sign the agreement and will consider this complaint resolved once the refund is effective.]
Regards,
*** ***

Mr***,We are writing you in response to your Revdex.com submission on October 8, 2017. We understand that management has been in contact with you and a resolution has been agreed on by both you and our teamWe sincerely apologize for any inconvenience this may have caused but appreciate you
bringing your concerns to our attention and providing us the opportunity to make this rightWe hope the solution discussed with management resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at *** or ***@mopro.comWe wish you the best.Mopro

Ms***, Thank you for bringing your concerns to our attention as we would love the opportunity to make this rightWe have been trying to get in contact with you since your Revdex.com submission on October 26, but have not been able to connectWe will continue to try to get in touch to resolve
the above issueWe can be reached directly at *** or ***We look forward to speaking with youMopro

Ms***,We’re following up regarding your Revdex.com submission on September 6, regarding your contract with Mopro.We understand based on recent communications that you'd like to end services with us, and we will be releasing you from your contract.We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at [email protected] wish you the best.Mopro

Hello, We are doing an internal investigation to see how Mopro was not able to handle this situation in a timely mannerWe have designed a new team that works diligently to make sure that each and ever compliant is handled directly with the client in order to come to a resolution In
this case, we will be reaching out to *** *** to find out exactly what happened and why she is seeking the refund of $and if it is Mopro that is truly at fault, we will be refunding her We will be reaching out to the client in hopes of coming to a quick and fair resolution that will satisfy both parties

Mr***, To further clarify our original response, we have provided the following details pertaining to your case. We received your approval on 9/1/to launch your websiteYour site was launched on the following domain:www.southeastrecreation.comIt remained live on this domain until 11/11/16. We've included a temporary link here for your reference: http://create.mopro.com/101320/home?ref=shell for your reference. All the best,Mopro

Mr***,We are writing you in response to your Revdex.com submission on October 14, We appreciate you bringing your concerns to our attention and would love the opportunity to make this right however, several attempted phone calls and emails have been made and our team has yet to receive a
response from you. If you could please respond to our management team’s outreach regarding your concerns we are more than happy to correct any present issuesWe wish you the best and look forward to hearing back.Mopro

Ms***, Thank you for bringing your concerns to our attention, we would love to make this rightManagement has reviewed your account and cancellation of your contract and a refund of $has been approved by our teamYou will see no further billingAgain, we sincerely apologize for any
inconvenience caused to you or your businessWe wish you all the best in the futureMopro

Ms***, We’re writing in response to your Revdex.com submission on December 4, regarding your refund requestWe have granted your refund of $and your account has been cancelled as of December 23, 2015. We hope this letter resolves the issue at handIf there are any further concerns,
please do not hesitate to reach us directly at 844-207-9038 or [email protected] wish you the best. Mopro
*** *** * *** ***
*** * ***

Ms***,
We’re writing in response to your Revdex.com submission on October 20, regarding your refund requestWe will
not be granting a refund as substantial amount of work was devoted into creating your site and our terms and conditions were communicated at point of sale, including our 30-day cancellation and refund policies on our monmonth subscriptionsWe would like to discuss our process for review of your account and disapproving this refundFrom 10/6/16-10/12/16, we worked diligently on your site implementing all content and information you’d provided on 10/6/16, 10/8/and 10/10/Upon completion of each revision, a link to your site was sent to you for reviewIt was on 10/13/we received your request for cancellationWe reached out the following day as well as 10/17/to discuss your cancellation and reiterate our terms and conditions as communicated at point of saleAs discussed, we've cancelled your account and your final payment will be on 11/3/in observance of our 30-day policyPlease don’t hesitate to reach out as we’re still here and willing to work on your siteMopro

Mr***, We understand this issue has been resolved and agreed upon by both you and our management teamIf there is anything further we can assist you with please reach out to us directlyAll the best, Mopro

Ms***, We’re writing in response to your Revdex.com submission on September 6, regarding your contract with MoproWe’ve reviewed
your account and as discussed, we will be releasing you from your contractYou will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Mr***,We’re writing you in response to your Revdex.com submission on September 26, regarding your refund request of $We’ve
reviewed your account and will be granting you a refunded amount of $You will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe sincerely apologize for any inconvenience this may have caused you.As discussed, we have cancelled your account and you will see no further charges to your accountWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best.Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***