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Mopro Reviews (285)

Hi, We're sorry for the inconvenienceWe understand you spoke with one of our Client Care representatives, settled payment, and we got your sites back online and working for youThank you for working with us to resolve this!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***,We are writing you in response to your Revdex.com submission on October 8, 2017. We understand that management has been in contact with you and a resolution has been agreed on by both you and our teamWe sincerely apologize for any inconvenience this may have caused but appreciate you
bringing your concerns to our attention and providing us the opportunity to make this rightWe hope the solution discussed with management resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at *** or ***@mopro.comWe wish you the best.Mopro

Mr***, We are writing you in response to your Revdex.com submitted on December 14, We apologize for the inconvenience you experienced and would love to make this rightManagement has reviewed your account and will be releasing you from your contract and refunding you a total of monthsWe
hope this resolves the issue at handThank you for bringing your concerns to our attentionWe wish you the best in the futureMopro

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, Thank you for sharing your concernsWe have been trying to get in touch with you to resolve this but unfortunately, we have not been able to reach you with the number on filePlease call us at 844-207-at your earliest convenienceThank you

Mr***,We have included the following details of your case in hopes of clarifying our decisionWe received instructions from you on March 16th to disable your store as you stated you would like to edit the products independentlyWe worked together on resolving shopping cart issues that were addressed the following dayPlease see screenshots attachedWe will not be granting a refund; however, your account has been cancelled and you will see no further charges. Mopro

Mr***,We are writing you in response to your Revdex.com submission on November 8, regarding your recent experience with MoproWe’ve reviewed your account and apologize for the recent miscommunicationWe would love the opportunity to make this right by releasing you from your month
contract if you chose to discontinue your agreement with usYou will see no further billingWe appreciate you bringing your concerns to our attention and again sincerely apologizeWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at ###-###-#### or [email protected] wish you the best.Mopro

Ms***, Thank you for bringing your concerns to our attention and allowing us to make this rightWe understand you have been in contact with our Client Care team and have both agreed upon a resolution and will continue working with usShould there be anything further, please directly reach out
to our teamWe look forward to working with you

When signing up on a month to month service with Mopro, the charge is charged every month on the anniversary sale's date Though we do see that there was a lack of communication from your "web-tech", please understand that at the point of sale, you should have been informed that we need a
written day cancellation notice, which checking our records was never sent During the month of May and June, Ms***'s reoccurring charges were declined and not received by Mopro's billing department Ms*** however did inform us that on May 2016, she was upset because she tried to cancel, but was still being billed This is because the charges were declined We realize that her account was not cancelled out, according to her stating that she requested in through email and at that point, we should have cancelled her account Unfortunately, Mopro was at fault that we continue to charge her card more times ($298) for the month of June and July We took ownership for that and immediately refunded Ms *** for those charges ($298) on July 12th and July 13thAlso, our billing department shows that Ms *** is disputing a charge for April 30th payment, because of this we cannot issue any refunds for that invoice because she is stating that it is a fraudulent charge Now our bank is having to detest that dispute that Ms*** did agree to a month to month service with Mopro and should she wish to cancel, we would need a day cancellation written notice Again, we did not receive an email on thisMs *** has been charge for months at $totaling $dollars Mopro has issue $back, one of those charges is in dispute with our banks and her banks meaning that we cannot do anything on that invoice because the account is on hold
Out of an act of good-will in hopes to make Ms *** happy, I can only issue another $refund totaling months of charges Should she wish to drop the dispute with her bank, we would then be able to issue her the 4th month's charge which would be the full amount of $in which she has paid to MoproHer desired amount of $totals for months, but Mopro only collected for months

We understand our management team and you have come to an agreement and a refund will be granted in order to resolve this issueShould there be anything further, please reach out to our team directly as they are currently working with youThank you

Mr***
We’re writing you in response to your Revdex.com submission on October 11, regarding your contract and refund request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billing
We appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Thank you for bringing your concerns to our attentionAs discussed, our Client Care team will work with you to resolve your issuesIf you need anything else, please don't hesitate to reach out at [email protected] or by calling 844-207-Thank you

Ms***,We are writing you in response to your Revdex.com submission on October 9, regarding your contract with Mopro and refund requestWe’ve reviewed your account and will be releasing you from your contract in addition to a refund of your July payment of $We will not be granting you
your disputed amount of $1,since the issues you experienced did not begin until July and you are past due on payments for the months of September and OctoberYou will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this right.We hope this letter resolves the issue at hand and sincerely apologize for any inconveniences that may have been causedIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best.Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to issue me my refund of $as promised in the attached signed cancellation agreement. If it does, I will consider this complaint resolved
Regards,
*** ***

Ms*** We are writing in response to your Revdex.com submission on March 28, Upon review, we’d like to quickly discuss details of your accountOur records indicate a written cancellation request was not receivedWe apologize for any inconvenience and want to ensure your account has been
closed as of June with a last charge of $in January 2016. We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-9038 or [email protected] wish you the best. Mopro

Mr***, We are writing you in response to your Revdex.com submitted on December 14, We apologize for the inconvenience you experienced and would love to make this rightManagement has reviewed your account and will be releasing you from your contract and refunding you a total of monthsWe
hope this resolves the issue at handThank you for bringing your concerns to our attentionWe wish you the best in the futureMopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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Description: Web Design

Address: 7700 Irvine Center Dr, Irvine, California, United States, 92618

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