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Mopro Reviews (285)

Ms [redacted] ,We’re writing in response to your Revdex.com submission on 6/21/regarding international shipping on our e-commerce platformWe understand your frustration and as discussed, we will be integrating your site with Shopify and refund you the difference of $for the Shopify package.We appreciate the opportunity to improve your experience with us and hope this letter resolves the issue at handThank you.Mopro

Ms***, We’re writing in response to your Revdex.com submission on September 26, regarding your contract with MoproWe have no documented cancellation requests from you prior to this Revdex.com complaint and no recent escalationsPrior to this, all issues appear to have occurred in July -- these were resolved by the team and approved by youWe reached out on 9/26/to update your e-commerce store with the Dropbox content and could not get a hold of youWe will continue to attempt contact so we can discuss your concerns and reach a resolution Please do not hesitate to contact us directly at 844-207-or [email protected] Thank you, Mopro

Ms***, Thank you for bringing your concerns to our attention as we would love the opportunity to make this rightWe have been trying to get in contact with you since your Revdex.com submission on October 26, but have not been able to connectWe will continue to try to get in touch to resolve
the above issueWe can be reached directly at *** or ***We look forward to speaking with youMopro

Mr***, Thank you for brining your concerns to our attention, we would love to make this rightPer our management team’s decision regarding your Revdex.com submission on December 20, 2017, we will be cancelling your contract with us and refunding you a total of $We hope this resolves the issue at
hand and apologize for any inconveniences towards you or your business during this timeWe wish you the bestMopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This resolution would have been satisfactory to me, if the proposed cancellation agreement were also signed by the appropriate Mopro representativeThe proposed cancellation agreement (See attached) provides, among other things, for mutual releases between the parties; however, such agreement only requires my signatureI will wait for Mopro to send me back an agreement signed by the person authorized by the companyIf it does, I will also sign the agreement and will consider this complaint resolved once the refund is effective.]
Regards,
*** ***

Ms***, To further clarify our original response, we have provided the following details pertaining to your caseWe’ve reviewed your website alongside your requested edits and found an exceptional amount of work was put into your site by your digital marketing coordinatorOn 1/25/we received your email in which you stated you wished to edit photos independently which is the reasoning on why we did not change any photosWe’ve waived your last payment and we wish you all the bestMopro

Ms***, We are writing in response to your Revdex.com submission on December 31, Upon review of your account, we will not be granting a full refundWe’d like to quickly discuss our process in reviewing your account. We worked diligently on your initial site from 3/31/15-4/20/We
advised your site would be ready to go live on 4/21/It was on 4/21/15, you requested for a re-build of your siteAfter choosing a new framework, we worked together from 4/30/15-5/28/From 6/16/15-8/5/15, our team submitted multiple follemails that went unansweredOn 8/6/15, you advised edits still needed to be madeOur team requested examples to help ensure we were creating a site you would loveOur team sent follow-ups that again went unansweredOur next request from you would be on 9/10/to schedule an appointmentOur team member reached out at the requested time and date but was unable to connect with youWe followed up throughout the month of October and it would not be until 10/20/we would hear from you next, requesting cancellation. We sent information for next steps on processing your refund of $on December 28, to ***@***.usWe are happy to refund the last charge on your account as soon as we receive the requested information. Mopro

Mr***, To further clarify our original response, we have provided the following details pertaining to your case.Mopro has no affiliation with third party platforms that are integrated into our own platformWe hope you understand the issues you have addressed are out of Mopro’s controlYour account has been cancelled and no further charges will occur. Mopro

Mr***, Thank you for bringing your concerns to our attentionAfter careful review of your account, we will be processing your cancellation and taking your site offline per your requestYou will see no further billingShould there be anything further you would like to discuss please reach
out to our team directlyAll the best, Mopro

Ms***, We’re writing you in response to your Revdex.com submission on November 7, regarding your contract and refund request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billing
We appreciate you bringing your concerns to our attention and providing us the opportunity to make this right We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at *** or ***@mopro.comWe wish you the bestMopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedMopro has resolved all issues and I am pleased to say we have reached an outcome.
Regards,
*** ***

I received a phone call followed by a review of their sample websites, and an online contract, which I signedBut I have not received any service from themMy websiteis non-existentThere is no communication from themI have lost nearly $1,The website I had with my previous developer is also gone

Ms***, We’re writing in response to your Revdex.com submission on February 9, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details belowOur digital specialists are required to
communicate our terms and conditions to each client at point of sale to ensure a clear understanding on services provided as well as cancellation and refund policesWe’re also sure to receive clear consent to charge the card provided on the day of sign-upUpon review of your account we find that proper consent for payment was given on 1/6/On 1/14/you had submitted necessary content needed for your siteWe sent your requests to our design team and immediately started working on your websiteWe worked together on your site during our next appointment on 1/24/It was on this day we received your permission to take your site liveWe received your cancellation request shortly before your website was scheduled to go live the same dayOur team attempted to connect with you multiple times on 1/25/through phone and email to address your concerns as soon as possibleOn 1/26/17, we reviewed your experience together and understand your decision to continue with cancellationOur terms and conditions were reiterated, including our cancellation and no refund policiesAs courtesy, we waived your last payment so no further billing would take place on your accountYou had attempted to reach us by phone on 1/28/to review your cancellationDue to limited support on the weekends, we would connect with you on 1/30/or 1/31/during your availabilityOn 1/30/17, we discussed having a supervisor review your website in which we confirmed your request would be forwardedWe acted upon your follcall on 2/1/and left a voicemail for your returnOur team confirmed on 2/2/your request for a refund had been denied and we would reach out immediately if there were any further updatesAs discussed, your account has been cancelled and you will not see any further chargesMopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MoPro did NOT implement all of the edits I requested, which is why I terminated my relationship with them Not even close I have attached the entire string of emails between me and the person I was working with that has all of my requests explicitly laid out, as well as some screen shots of what was actually done to the site (where a lot of my requests were not complete - these are just a few examples) They did NOT work diligently on my site and some of it I did myself (Like photos) This is unacceptable and I still want the refund of the $I paid In less time than they wasted 'working' on my site I was able to create my own site, with ZERO experience, to look exactly how I explained to these so-called professionals I wanted it to look.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, We're sorry to hear about your experienceSince getting in touch, you've been working closely with a member of our Client Care team to resolve these issuesWe understand you did not want to move forward with a redesign and instead are now requesting a full refundAt this time, the team is
reviewing your account with management to reach a decisionWe will be in touch as soon as we have more informationThank you

+1

Mr***, Thank you for brining your concerns to our attention, we would love to make this rightPer our management team’s decision regarding your Revdex.com submission on December 20, 2017, we will be cancelling your contract with us and refunding you a total of $We hope this resolves the issue at
hand and apologize for any inconveniences towards you or your business during this timeWe wish you the bestMopro

Hi ***, I wanted to reach out and let you know that Mr*** and I have been in active communicationWe were able to work towards an agreement and I am very excited that Mr*** will be remaining with us as a clientWe look forward to a great relationship for years to
come. Best,*** ***

Ms***, We’re writing in response to your Revdex.com submission on February 3, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details belowUpon signing up with Mopro, your contract
was signed with the term “verbal,” indicating your verbal agreement to our terms and conditions including our no refund and day cancellation policiesWe apologize your initial request for your contract on 12/2/was not properly transferred over to the appropriate team memberShortly after being advised on 12/6/of your initial request we were able to provide you with a copy of your contract the following dayAfter review of the sales call, we found our terms and conditions were communicated at point of sale, and for this reason we will not be granting your refund requestAs discussed, your account has been cancelled and you will see no further chargesMopro

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Description: Web Design

Address: 7700 Irvine Center Dr, Irvine, California, United States, 92618

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