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Mopro Reviews (285)

Mr***, We’re writing in response to your Revdex.com submission on May 18, regarding your contract with MoproAs discussed, we will be releasing you from your contract for both accountsYou will see no further chargesWe appreciate you bringing your concerns to our attention and providing us the
opportunity to make this right We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-*** or [email protected] wish you the bestMopro

Hello,While we strive to have an excellent experience for all of our customers, unfortunately this time we were not able to prove Mr*** with the experience he was expectingWe are honoring the commitments made by our team members and we have refunded Mr*** one time paymentWe
appreciate Mr*** business and wish him success in his future endeavors.Thank you for your time and consideration.Best,*** ***

Mr***, To further clarify our original response, we have provided the following details pertaining to your case. We received your approval on 9/1/to launch your websiteYour site was launched on the following domain:www.southeastrecreation.comIt remained live on this domain until 11/11/16. We've included a temporary link here for your reference: http://create.mopro.com/101320/home?ref=shell for your reference. All the best,Mopro

Ms***, We’re writing you in response to your Revdex.com submission on September 12, regarding your cancellation and refund
request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this right. We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best. Mopro

I did not refuse a refund. I was told by *** *** that in order to get the $refund I would have to sign something to say I acknowledged I was not getting the $refund too. I am seeking a refund for both for a total of $298. Therefore, I refused to sign whatever it was he was telling me needed to be signed since I am seeking a refund for both The initial sales rep *** did not tell me they did not do copy. As I explained previously, I already have a site that I pay $and received content services. So it was not unreasonable to think this company did the same. When I found out they did not, I asked for an immediate refund. The only work they did was copy and paste my current site, word for word. I have not received a refund for anything and if they are only willing to refund $then I will have to accept that I guess. But I am not happy with the outcome. I feel this company is misleading with what it offers. $per month is a lot of money to spend to be given a shell of a website that the consumer then has to complete. I can do that for a lot less money on other sites like Wix. I also feel that the sales department should be very clear with consumers over what they are paying for

Mr***
We’re writing you in response to your Revdex.com submission on October 11, regarding your contract and refund request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billing
We appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Mr***, We’re writing in response to your Revdex.com submission on October 10, regarding your refund requestAs discussed, we will be granting your refund of $ We’d like to quickly discuss our process for reviewing your account and approving this refundOn 9/28/16, we
contacted you to make your requested website editsWe implemented all content and information you’d provided into your Mopro site and we sent it for your review on the same dayIt was at this time your request for cancellation was received via email stating you did not have time to reviewWe reached out to discuss your cancellation and reiterate our terms and conditions as communicated at point of sale to ensure a clear understanding of next steps, including our 30-day cancellation and refund policies on our month-to-month subscriptions It is imperative that we work closely with our clients during the initial site build to ensure the website is created to the client’s satisfactionWe understand your schedule did not allow for a review period and although we acted in accordance with our policies, we have granted you a refund of $ We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best Mopro

Ms***, We’re writing in response to your Revdex.com submission on December 4, regarding your refund requestWe have granted your refund of $and your account has been cancelled as of December 23, 2015. We hope this letter resolves the issue at handIf there are any further concerns,
please do not hesitate to reach us directly at 844-207-9038 or [email protected] wish you the best. Mopro
*** *** * *** ***
*** * ***

Hello, We understand your frustrations and we're sorry this was your experience with usWe've reviewed your account and management has approved a refundPlease expect to hear from our Client Care team to discussThank you and we wish you the best

Mr***, To further clarify our original response, we have provided the following details pertaining to your case.Mopro has no affiliation with third party platforms that are integrated into our own platformWe hope you understand the issues you have addressed are out of Mopro’s controlYour account has been cancelled and no further charges will occur. Mopro

Ms***, We are writing you in response to your message sent to Revdex.com October 12, 2017. As discussed, management’s final decision is to release you from your Mopro contract in addition to a refund of your July payment of $and two $Security Service Add On paymentsYour website will also be kept live until 11/30/Since July, you have only made payment of $for your serviceThis payment was deducted on 8/21/No billing took place for August, September or October for your currently live websiteYou will see no further billing and will be refunded a total amount of $167.00. The three payments that Mopro is retaining were made for April, May, and June for services rendered to the launch of your website and the support that was provided during those months. If there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Mopro doesn't not create custom content for clients? We are not copywriters? Mopro creates websites based on the content that we are givingIn this case, we were giving their current site to datamine? During the sales call, which we have recorded, *** never mentioned that we
were to create a new website with new content? Though ***, stated that we failed to mention this, client never asked in regards to copy writing but if she did, we would tell her that this is something Mopro does not do? After agreeing to sign up, client signed a contra** (please see attachment) that states clearly that clients are on a month to month subscription and should they choose to cancel, we require a day cancellation notice? Also the contra** states, that all money paid to Mopro is non-refundable.During the discussion with web development team, we build a first round draft based on the information provide, which is the client's current website link, to build a foundation in order to get something started? This is when the *** became upset and confused this is how the process of every website starts? All we did was datamine their current siteFrom there, we would start working with the client to create or revise any new content based information the client gives us? We were never told that the site that they had was copy wrote nor was this mentioned at the point of sale as we have no notes informing the web builders that we cannot datamine their current site as it does not belong to clientOur development team told ***, that we do not copy write and that they are the experts in their industryWe can only convey that on a beautiful website platform based on what information we are given? This is when *** requested cancellation and a refund even though she was told at point of sale and in her contra** that she signed that we do not issue refunds? The initial payment is to pay for the time and efforts we have allocated into working with her and her website.*** then spoke with our client care department in which she was told that we would cancel her account, waive the day notice that Mopro requires and refund her the $as we did not start working on of the sites? This was a fair offer as we wanted to make sure that we offered her a partial refund on the work we have done and not done? Normally we would notWe even offered to credit her account so that her next payment would be credited on Mopro? Client refused, also refused the partial refund we offered

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I appreciate the fact there is an offer to try to remedy my issue.? However this response causes me more uncertainty, doubt and gives me more trust issues than before.? I have received the following email directly from MOPRO and it is different than the response in your Revdex.com message? *** *** (mopro) Jun 26, 3:PM PDT Hi ***,Please let me know if you would want us to proceed with setting you up with ShopifyWith that, we will be refunding you with the amount equivalent to year subscription with Shopify which is for $240.Also, once your contract is up we will lower your billing to $49/month, renewing your contract for a year at $With this, you can save $per year onward.Please let me know what you thinkThank you!.This inconsistency with answers and solutions has created a trust issue and fear that what is being said and done in multiple situations, varies depending on who I speak to.? I have no issue that MOPRO uses a team in other countries.? However, my concern is that information gets lost in translation.? For example - I was told multiple times that USPS flat rate shipping is not an option.? Then later am told it was an option.? As a business owner, my goal was to streamline my online store and switch to MOPRO as my new provider leaving my current company of 10+ years.? However, because I have had such difficulty with the functionality of my e commerce portion (the MOST important part)? and the feedback from consumers that do CURRENTLY have MOPRO sites such as the site not charging shipping etc.? the thought of canceling my current ecommerce store and changing to this unknown platform causes me great distress.? ? At this time I request a full refund - or this option:? days to try the new site which will allow me the option to see how the integrations work and the shipping process and make sure MOPRO offers all that was sold to me when I signed up.? At the end of that trial - if for any reason, it does not work for me - I would like a refund of $- which is months of prepaid services.? I do not want to be in a contract with shopify though so I would need them to allow me to try everything for one month.? I will have to keep and pay for my old site which is what I wanted to avoid - but if MOPRO has products and services that perform in the manner that the are selling....then they should be confident that I will see the value and this trial will alleviate my fear of trust.? My products are 100% money back guarantee.? If they do NOT do what I said they would - I offer a full refund.? It is my hope that MOPRO has this same integrity and stands behind their platform 100%.? I look forward to a favorable reply
Regards,
*** ***

Ms***,We appreciate you bringing these concerns to our attention and apologize for any miscommunicationWe will be granting a 30-day trial offer, with Shopify integration, of your siteIf still displeased at the end of the 30-day trial, we will refund a counter offer of $due to service rendered during the months of May, June and into July with the 30-day trialOne of our product specialists will be reaching out to ensure your site is set up properly with a clear understanding of expectations.Mopro

Ms***,We’re writing in response to your Revdex.com submission on 6/21/regarding international shipping on our e-commerce platformWe understand your frustration and as discussed, we will be integrating your site with Shopify and refund you the difference of $for the Shopify package.We
appreciate the opportunity to improve your experience with us and hope this letter resolves the issue at handThank you.Mopro

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***,We’re writing in response to your Revdex.com submission on February 1, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestWe would like to discuss our process for review of your account and disapproving this refund.The issues you have
listed are in relation to your online store are not affiliated with the work done by Mopro as your online store was built through Shopify’s e-commerce platform and not through Mopro’s platformWe are unable to fix any issues that arise from a third party platformThis information was advised to you on:·12/23/16·? ? 1/1/17·1/7/17·2/6/17As discussed, we have cancelled your account and you will see no further charges to your account.Mopro

Hello,The settlement that was presented by *** *** as an a** in the spirit of good-will in hopes that we can settle this matter back in May 2016.We are not obligated to offer the partial refund as it had been read and signed by ** *** *** *** which states:"This agreement with Mopro is month-to-month and may be terminated at any time by providing 30-day written noticeAny amounts paid to Mopro prior to termination are non-refundable",Mopro was willing to work out a partial refund for ** *** *** ***, but instead of accepting the offer, they refused to sign a cancellation/refund agreement presented on 5/25/2016.We will no longer offer this partial refund as Mopro doesn't not offer refunds based on a contra**ual agreement which was signed by ** *** *** *** on 5/12/and this was a one time offer which was refused.? Here is the signed contra***? ?

Upon review, we've decided to honor your request for a release from your contractPlease expect to hear from the teamWe hope this resolves the issue at hand and wish you the best

Ms***,? We’re writing in response to your Revdex.com submission on September 26, regarding your contract with MoproWe have no
documented cancellation requests from you prior to this Revdex.com complaint and no recent escalationsPrior to this, all issues appear to have occurred in July -- these were resolved by the team and approved by you.? We reached out on 9/26/to update your e-commerce store with the Dropbox content and could not get a hold of youWe will continue to attempt contact so we can discuss your concerns and reach a resolution.? Please do not hesitate to contact us directly at 844-207-or [email protected]? Thank you, Mopro

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Address: 7700 Irvine Center Dr, Irvine, California, United States, 92618

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