Mopro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Where is the web site? Where is a correct home page? You worked diligently on whatLook at the number of contacts made by different account managersThis is the response I expected,look at your Revdex.com rating and google feedbackWhat a joke Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] - ***

Hello, The settlement that was presented by [redacted] as an a [redacted] in the spirit of good-will in hopes that we can settle this matter back in May We are not obligated to offer the partial refund as it had been read and signed by [redacted] which states: "This agreement with Mopro is month-to-month and may be terminated at any time by providing 30-day written noticeAny amounts paid to Mopro prior to termination are non-refundable", Mopro was willing to work out a partial refund for [redacted] ***, but instead of accepting the offer, they refused to sign a cancellation/refund agreement presented on 5/25/We will no longer offer this partial refund as Mopro doesn't not offer refunds based on a contra**ual agreement which was signed by [redacted] on 5/12/and this was a one time offer which was refused Here is the signed contra** [redacted]

Ms [redacted] , Thank you for bringing your concerns to our attentionWe want to sincerely apologize that we cannot provide the functionality your website needsWe would love to make this right by refunding you your $Should there be any further issues, please reach out to us directlyWe are here to help! Mopro

Mr [redacted] ,Our Client Care team should be following up with you shortly.Thank you

Hello,The settlement that was presented by [redacted] as an a [redacted] in the spirit of good-will in hopes that we can settle this matter back in May 2016.We are not obligated to offer the partial refund as it had been read and signed by [redacted] which states:"This agreement with Mopro is month-to-month and may be terminated at any time by providing 30-day written noticeAny amounts paid to Mopro prior to termination are non-refundable",Mopro was willing to work out a partial refund for [redacted] ***, but instead of accepting the offer, they refused to sign a cancellation/refund agreement presented on 5/25/2016.We will no longer offer this partial refund as Mopro doesn't not offer refunds based on a contra**ual agreement which was signed by [redacted] on 5/12/and this was a one time offer which was refusedHere is the signed contra** [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Mr [redacted] , Thank you for bringing your concerns to our attentionWe sincerely apologize for the experience you’ve had during your time with us and would love to make this rightOur Client Care team has reached out but was unable to connectWe wanted to inform you that we will be releasing you from your contractYou will see no further billingPlease call our team directly if you have any further questions regarding this Revdex.com complaintWe wish you the bestMopro

[redacted] We’re writing in response to your Revdex.com submission on February 16, regarding your refund requestWe will not be granting a refund as it was communicated at point of sale we would not be setting up your store on an integrated platformWe would like to discuss our process for review of your account and disapproving this refundUpon signing up with Mopro on 12/1/16, we advised integrating Shopify into our platform due to the high volume of products you have and your need for international shippingDuring this call, we confirmed we would be unable to set up your store as it will be in a third-party platformOn 12/16/we followed up on integrating your Shopify account and sent over information on how to retrieve the necessary information we need to integrate Shopify with your Mopro site.? During our appointment on 1/17/17, we advised on purchasing a Shopify converter to ease the process of importing your products due to the high number of products you haveAs courtesy, our team imported a portion of your products to help you get startedWe reiterated on 2/7/our inability to setup Shopify stores due to Shopify being a third-party platformAs discussed, we have cancelled your account and you will see no further chargesIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedMopro has resolved all issues and I am pleased to say we have reached an outcome.? Regards, [redacted]

Ms [redacted] , We’re writing in response to your Revdex.com submission on October 6, regarding your contract with MoproWe’ve reviewed your account and will be releasing you from your contractYou will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at hand and sincerely apologize for any inconveniences that may have been causedIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Ms [redacted] , We’re writing you in response to your Revdex.com submission on October 16, regarding your contract and refund request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billing We appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Hi [redacted] , I wanted to reach out and let you know that Mr [redacted] and I have been in active communicationWe were able to work towards an agreement and I am very excited that Mr [redacted] will be remaining with us as a clientWe look forward to a great relationship for years to come Best, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [The businesses was supposed to contact me yesterday and it never happenedNeither is the refund in my account ] Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? I have also dropped the dispute with me bank, due to Mopro refunding back the chargesI will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ms [redacted] , We are writing you in response to your message sent to Revdex.com October 12, 2017.? As discussed, management’s final decision is to release you from your Mopro contract in addition to a refund of your July payment of $and two $Security Service Add On paymentsYour website will also be kept live until 11/30/Since July, you have only made payment of $for your serviceThis payment was deducted on 8/21/No billing took place for August, September or October for your currently live websiteYou will see no further billing and will be refunded a total amount of $167.00.? The three payments that Mopro is retaining were made for April, May, and June for services rendered to the launch of your website and the support that was provided during those months.? ? If there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Mr [redacted] , We’re writing in response to your Revdex.com submission on October 25, regarding your recent experience with MoproWe’ve reviewed your account and sincerely apologize for the recent miscommunicationsWe would love the opportunity to make this right by granting in full a refund of $if you chose to discontinue your membership with usYou and your business partner will see no further billingWe appreciate you bringing your concerns to our attention and again sincerely apologizeWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at [redacted] or [redacted] We wish you the bestMopro

Ms***,? We’re writing in response to your Revdex.com submission on September 26, regarding your contract with MoproWe have no documented cancellation requests from you prior to this Revdex.com complaint and no recent escalationsPrior to this, all issues appear to have occurred in July -- these were resolved by the team and approved by you.? We reached out on 9/26/to update your e-commerce store with the Dropbox content and could not get a hold of youWe will continue to attempt contact so we can discuss your concerns and reach a resolution.? Please do not hesitate to contact us directly at 844-207-or [email protected]? Thank you, Mopro

When signing up on a month to month service with Mopro, the charge is charged every month on the anniversary sale's date Though we do see that there was a lack of communication from your "web-tech", please understand that at the point of sale, you should have been informed that we need a written day cancellation notice, which checking our records was never sent During the month of May and June, Ms [redacted] 's reoccurring charges were declined and not received by Mopro's billing department Ms [redacted] however did inform us that on May 2016, she was upset because she tried to cancel, but was still being billed This is because the charges were declined We realize that her account was not cancelled out, according to her stating that she requested in through email and at that point, we should have cancelled her account Unfortunately, Mopro was at fault that we continue to charge her card more times ($298) for the month of June and July We took ownership for that and immediately refunded Ms [redacted] for those charges ($298) on July 12th and July 13th.Also, our billing department shows that Ms [redacted] is disputing a charge for April 30th payment, because of this we cannot issue any refunds for that invoice because she is stating that it is a fraudulent charge Now our bank is having to detest that dispute that Ms [redacted] did agree to a month to month service with Mopro and should she wish to cancel, we would need a day cancellation written notice Again, we did not receive an email on this.Ms [redacted] has been charge for months at $totaling $dollars Mopro has issue $back, one of those charges is in dispute with our banks and her banks meaning that we cannot do anything on that invoice because the account is on hold Out of an act of good-will in hopes to make Ms [redacted] happy, I can only issue another $refund totaling months of charges Should she wish to drop the dispute with her bank, we would then be able to issue her the 4th month's charge which would be the full amount of $in which she has paid to Mopro.Her desired amount of $totals for months, but Mopro only collected for months

[redacted] Upon review of your account, we find it was advised on numerous occasions we would be unable to build out your Shopify store due to your store being in a third party platformAs discussed, your account has been cancelled with no further chargesMopro