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Mopro Reviews (285)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint is not about your company (Mopro) not disclosing your cancellation policy but instead not disclosing that the work you would do, you still have ownership and will take back as soon as I stop paying the monthly fee, that was not disclosed at the initial sales call, but instead at the first call with the design representative, which as soon as I found out I requested a full refund since you had not completed any work or made any changes on my websiteYour company has been deceitful and unless I or the Revdex.com is provided with a copy of the sales call recording, I cannot take your word for itYour business practices are unfair and decitful no wonder you have had many complaints made against you on the Revdex.com, and also many bad reviews on Yelp as well as an F rating from the Revdex.comMy complaint is no longer about the money the $that you are refusing to refund but on the principle that with my complaint I am hoping to alert new consumers before they do business with you.
Regards,
*** ***

Ms***, To further clarify our original response, we have provided the following details pertaining to your caseWe’ve reviewed your website alongside your requested edits and found an exceptional amount of work was put into your site by your digital marketing coordinatorOn 1/25/we received your email in which you stated you wished to edit photos independently which is the reasoning on why we did not change any photosWe’ve waived your last payment and we wish you all the bestMopro

Ms***, Thank you for bringing your concerns to our attentionWe want to sincerely apologize that we cannot provide the functionality your website needsWe would love to make this right by refunding you your $Should there be any further issues, please reach out to us directlyWe are
here to help! Mopro

Ms***, Thank you for bringing your concerns to our attentionWe understand management has been in contact with you and is currently providing a solutionWe appreciate your patience and apologize for any inconvenience caused during this processPlease feel free to reach us directly if you
need further assistanceWe are confident management will provide a solution for you and your businessThank you

Hello, We understand your frustrations and we're sorry this was your experience with usWe've reviewed your account and management has approved a refundPlease expect to hear from our Client Care team to discussThank you and we wish you the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***,Our Client Care team should be following up with you shortly.Thank you

Ms***, We’re writing you in response to your Revdex.com submission on October 16, regarding your contract and refund request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billing
We appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Ms***,We’re writing in response to your Revdex.com submission on October 20, regarding your refund requestWe will not be granting a refund as substantial amount of work was devoted into creating your site and our terms and conditions were communicated at point of sale, including our 30-day
cancellation and refund policies on our monmonth subscriptions.We would like to discuss our process for review of your account and disapproving this refundFrom 10/6/16-10/12/16, we worked diligently on your site implementing all content and information you’d provided on 10/6/16, 10/8/and 10/10/Upon completion of each revision, a link to your site was sent to you for reviewIt was on 10/13/we received your request for cancellationWe reached out the following day as well as 10/17/to discuss your cancellation and reiterate our terms and conditions as communicated at point of sale.As discussed, we've cancelled your account and your final payment will be on 11/3/in observance of our 30-day policyPlease don’t hesitate to reach out as we’re still here and willing to work on your site.Mopro

Ms***, We’re writing you in response to your Revdex.com submission on September 12, regarding your cancellation and refund
request with MoproWe’ve reviewed your account and as discussed, we will be releasing you from your contract and approving your refund of $You will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this right. We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best. Mopro

Ms***, We’re writing in response to your Revdex.com submission on February 9, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details belowOur digital specialists are required to
communicate our terms and conditions to each client at point of sale to ensure a clear understanding on services provided as well as cancellation and refund policesWe’re also sure to receive clear consent to charge the card provided on the day of sign-upUpon review of your account we find that proper consent for payment was given on 1/6/On 1/14/you had submitted necessary content needed for your siteWe sent your requests to our design team and immediately started working on your websiteWe worked together on your site during our next appointment on 1/24/It was on this day we received your permission to take your site liveWe received your cancellation request shortly before your website was scheduled to go live the same dayOur team attempted to connect with you multiple times on 1/25/through phone and email to address your concerns as soon as possibleOn 1/26/17, we reviewed your experience together and understand your decision to continue with cancellationOur terms and conditions were reiterated, including our cancellation and no refund policiesAs courtesy, we waived your last payment so no further billing would take place on your account You had attempted to reach us by phone on 1/28/to review your cancellationDue to limited support on the weekends, we would connect with you on 1/30/or 1/31/during your availabilityOn 1/30/17, we discussed having a supervisor review your website in which we confirmed your request would be forwardedWe acted upon your follcall on 2/1/and left a voicemail for your returnOur team confirmed on 2/2/your request for a refund had been denied and we would reach out immediately if there were any further updates As discussed, your account has been cancelled and you will not see any further charges Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MOPRO did not provide an honest replyThey have not provided the service we agreed onNo more dealings with them
Regards,
*** ***

Ms***, We are writing in response to your Revdex.com submission on December 31, Upon review of your account, we will not be granting a full refundWe’d like to quickly discuss our process in reviewing your account. We worked diligently on your initial site from 3/31/15-4/20/We
advised your site would be ready to go live on 4/21/It was on 4/21/15, you requested for a re-build of your siteAfter choosing a new framework, we worked together from 4/30/15-5/28/From 6/16/15-8/5/15, our team submitted multiple follemails that went unansweredOn 8/6/15, you advised edits still needed to be madeOur team requested examples to help ensure we were creating a site you would loveOur team sent follow-ups that again went unansweredOur next request from you would be on 9/10/to schedule an appointmentOur team member reached out at the requested time and date but was unable to connect with youWe followed up throughout the month of October and it would not be until 10/20/we would hear from you next, requesting cancellation. We sent information for next steps on processing your refund of $on December 28, to ***@***.usWe are happy to refund the last charge on your account as soon as we receive the requested information. Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MOPRO did not provide an honest replyThey have not provided the service we agreed onNo more dealings with them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They provided me with promises from the start saying they could do an online store through shopifyWhen I asked for the telephone recordings they refusedBecause they steal money from customers

Hi, We're sorry for the inconvenienceWe understand you spoke with one of our Client Care representatives, settled payment, and we got your sites back online and working for youThank you for working with us to resolve this!

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Description: Web Design

Address: 7700 Irvine Center Dr, Irvine, California, United States, 92618

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