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Mopro Reviews (285)

Mr***,We’re writing in response to your Revdex.com submission on March 22, regarding your refund requestWe’ve reviewed your account and will not be granting a refundIn the hope of clarifying our decision, we’ve included details below.Our team provided you with solutions to the issues
addressed on March 3, We would like to implement these solutions and get your site live as soon as possible as you are under a month agreement with MoproWith this agreement in place, we are unable to process your cancellation until the end of the agreement.We hope this letter clarifies the issue at handPlease do not hesitate to reach us directly at 844-207-or [email protected] as our team is ready to implement solutions provided and get your site live.Mopro

Ms***, We are writing you in response to your message sent to Revdex.com October 12, 2017. As discussed, management’s final decision is to release you from your Mopro contract in addition to a refund of your July payment of $and two $Security Service Add On paymentsYour website will also be kept live until 11/30/Since July, you have only made payment of $for your serviceThis payment was deducted on 8/21/No billing took place for August, September or October for your currently live websiteYou will see no further billing and will be refunded a total amount of $167.00. The three payments that Mopro is retaining were made for April, May, and June for services rendered to the launch of your website and the support that was provided during those months. If there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Ms***, We’re writing in response to your Revdex.com submission on February 3, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details belowUpon signing up with Mopro, your contract
was signed with the term “verbal,” indicating your verbal agreement to our terms and conditions including our no refund and day cancellation policiesWe apologize your initial request for your contract on 12/2/was not properly transferred over to the appropriate team memberShortly after being advised on 12/6/of your initial request we were able to provide you with a copy of your contract the following dayAfter review of the sales call, we found our terms and conditions were communicated at point of sale, and for this reason we will not be granting your refund requestAs discussed, your account has been cancelled and you will see no further chargesMopro

We have taken action on this matter already We have spoken to Mr*** and have already resolved this issue by refunding the initial payment of $for the lack of communication and slow turn around time Mr*** even left us a yelp review with positive rating after speaking with
one of our senior client care manager, *** ***on 6/10/

When signing up on a month to month service with Mopro, the charge is charged every month on the anniversary sale's date Though we do see that there was a lack of communication from your "web-tech", please understand that at the point of sale, you should have been informed that we need a
written day cancellation notice, which checking our records was never sent During the month of May and June, Ms***'s reoccurring charges were declined and not received by Mopro's billing department Ms*** however did inform us that on May 2016, she was upset because she tried to cancel, but was still being billed This is because the charges were declined We realize that her account was not cancelled out, according to her stating that she requested in through email and at that point, we should have cancelled her account Unfortunately, Mopro was at fault that we continue to charge her card more times ($298) for the month of June and July We took ownership for that and immediately refunded Ms *** for those charges ($298) on July 12th and July 13th.Also, our billing department shows that Ms *** is disputing a charge for April 30th payment, because of this we cannot issue any refunds for that invoice because she is stating that it is a fraudulent charge Now our bank is having to detest that dispute that Ms*** did agree to a month to month service with Mopro and should she wish to cancel, we would need a day cancellation written notice Again, we did not receive an email on this.Ms *** has been charge for months at $totaling $dollars Mopro has issue $back, one of those charges is in dispute with our banks and her banks meaning that we cannot do anything on that invoice because the account is on hold Out of an act of good-will in hopes to make Ms *** happy, I can only issue another $refund totaling months of charges Should she wish to drop the dispute with her bank, we would then be able to issue her the 4th month's charge which would be the full amount of $in which she has paid to Mopro.Her desired amount of $totals for months, but Mopro only collected for months.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***- ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Where is the web site? Where is a correct home page? You worked diligently on whatLook at the number of contacts made by different account managersThis is the response I expected,look at your Revdex.com rating and google feedbackWhat a joke
Regards,
*** ***

Hello,This concern was received as well as notice from Mr*** on 1/30/that he had filed a complaint with the Revdex.com. Mopro does require customers to provide 30-day written notice of cancellation, which is documented in the Mopro terms and can be located through our website. Mopro,
like some other website providers, creates websites on a proprietary website building platformWhile we do not own our customers content, the platform, like most other companies that provide software as a service, does not remain active for customers who cancel their agreement. Our aim is to have a great relationship with all of our customersIf a customer finds that we are not the right "fit," we always try to find an amicable resolution to the disputeIn regards to Mr***, as a one time courtesy due to the misunderstanding of our terms, we granted him the requested refundWe wish him the best in his future endeavors.Best,*** ***Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***,We’re following up regarding your Revdex.com submission on September 6, regarding your contract with Mopro.We understand based on recent communications that you'd like to end services with us, and we will be releasing you from your contract.We hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at [email protected] wish you the best.Mopro

Mr***, To further clarify our original response, we have provided the following details pertaining to your case
We received your approval on 9/1/to launch your websiteYour site was launched on the following domain:www.southeastrecreation.comIt remained live on this domain until 11/11/16. We've included a temporary link here for your reference: http://create.mopro.com/101320/home?ref=shell for your reference
All the best,
Mopro

Hi ***, We understand one of our Client Care representatives has been trying to reach you to resolve your design concerns and discuss recent changes to the status of your account, but has not been able to connectWe hope you'll call us at 844-207-so we can further explain the status of your accountThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedMopro has resolved all issues and I am pleased to say we have reached an outcome.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been reimbursed and the company agreed to redo my website free of charge, it still isn't completed as of yet
Regards,
*** ***

Ms***,We’re writing in response to your Revdex.com submission on October 20, regarding your refund requestWe will not be granting a refund as substantial amount of work was devoted into creating your site and our terms and conditions were communicated at point of sale, including our 30-day
cancellation and refund policies on our monmonth subscriptions.We would like to discuss our process for review of your account and disapproving this refundFrom 10/6/16-10/12/16, we worked diligently on your site implementing all content and information you’d provided on 10/6/16, 10/8/and 10/10/Upon completion of each revision, a link to your site was sent to you for reviewIt was on 10/13/we received your request for cancellationWe reached out the following day as well as 10/17/to discuss your cancellation and reiterate our terms and conditions as communicated at point of sale.As discussed, we've cancelled your account and your final payment will be on 11/3/in observance of our 30-day policyPlease don’t hesitate to reach out as we’re still here and willing to work on your site.Mopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***, We’re writing in response to your Revdex.com submission on September 6, regarding your contract with MoproWe’ve reviewed
your account and as discussed, we will be releasing you from your contractYou will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this rightWe hope this letter resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

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Description: Web Design

Address: 7700 Irvine Center Dr, Irvine, California, United States, 92618

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