Mopro

Mr***,We’re writing in response to your Revdex.com submission on February 1, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestWe would like to discuss our process for review of your account and disapproving this refund.The issues you have listed are in relation to your online store are not affiliated with the work done by Mopro as your online store was built through Shopify’s e-commerce platform and not through Mopro’s platformWe are unable to fix any issues that arise from a third party platformThis information was advised to you on:·12/23/16·? ? 1/1/17·1/7/17·2/6/17As discussed, we have cancelled your account and you will see no further charges to your account.Mopro

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I appreciate the fact there is an offer to try to remedy my issue.? However this response causes me more uncertainty, doubt and gives me more trust issues than before.? I have received the following email directly from MOPRO and it is different than the response in your Revdex.com message? [redacted] (mopro) Jun 26, 3:PM PDT Hi [redacted] ,Please let me know if you would want us to proceed with setting you up with ShopifyWith that, we will be refunding you with the amount equivalent to year subscription with Shopify which is for $240.Also, once your contract is up we will lower your billing to $49/month, renewing your contract for a year at $With this, you can save $per year onward.Please let me know what you thinkThank you!.This inconsistency with answers and solutions has created a trust issue and fear that what is being said and done in multiple situations, varies depending on who I speak to.? I have no issue that MOPRO uses a team in other countries.? However, my concern is that information gets lost in translation.? For example - I was told multiple times that USPS flat rate shipping is not an option.? Then later am told it was an option.? As a business owner, my goal was to streamline my online store and switch to MOPRO as my new provider leaving my current company of 10+ years.? However, because I have had such difficulty with the functionality of my e commerce portion (the MOST important part)? and the feedback from consumers that do CURRENTLY have MOPRO sites such as the site not charging shipping etc.? the thought of canceling my current ecommerce store and changing to this unknown platform causes me great distress.? ? At this time I request a full refund - or this option:? days to try the new site which will allow me the option to see how the integrations work and the shipping process and make sure MOPRO offers all that was sold to me when I signed up.? At the end of that trial - if for any reason, it does not work for me - I would like a refund of $- which is months of prepaid services.? I do not want to be in a contract with shopify though so I would need them to allow me to try everything for one month.? I will have to keep and pay for my old site which is what I wanted to avoid - but if MOPRO has products and services that perform in the manner that the are selling....then they should be confident that I will see the value and this trial will alleviate my fear of trust.? My products are 100% money back guarantee.? If they do NOT do what I said they would - I offer a full refund.? It is my hope that MOPRO has this same integrity and stands behind their platform 100%.? I look forward to a favorable reply Regards, [redacted]

Mopro doesn't not create custom content for clients? We are not copywriters? Mopro creates websites based on the content that we are givingIn this case, we were giving their current site to datamine? During the sales call, which we have recorded, [redacted] never mentioned that we were to create a new website with new content? Though [redacted] , stated that we failed to mention this, client never asked in regards to copy writing but if she did, we would tell her that this is something Mopro does not do? After agreeing to sign up, client signed a contra [redacted] (please see attachment) that states clearly that clients are on a month to month subscription and should they choose to cancel, we require a day cancellation notice? Also the contra [redacted] states, that all money paid to Mopro is non-refundable.During the discussion with web development team, we build a first round draft based on the information provide, which is the client's current website link, to build a foundation in order to get something started? This is when the [redacted] became upset and confused this is how the process of every website starts? All we did was datamine their current siteFrom there, we would start working with the client to create or revise any new content based information the client gives us? We were never told that the site that they had was copy wrote nor was this mentioned at the point of sale as we have no notes informing the web builders that we cannot datamine their current site as it does not belong to clientOur development team told [redacted] , that we do not copy write and that they are the experts in their industryWe can only convey that on a beautiful website platform based on what information we are given? This is when [redacted] requested cancellation and a refund even though she was told at point of sale and in her contra [redacted] that she signed that we do not issue refunds? The initial payment is to pay for the time and efforts we have allocated into working with her and her website[redacted] then spoke with our client care department in which she was told that we would cancel her account, waive the day notice that Mopro requires and refund her the $as we did not start working on of the sites? This was a fair offer as we wanted to make sure that we offered her a partial refund on the work we have done and not done? Normally we would notWe even offered to credit her account so that her next payment would be credited on Mopro? Client refused, also refused the partial refund we offered

Ms [redacted] ,We appreciate you bringing these concerns to our attention and apologize for any miscommunicationWe will be granting a 30-day trial offer, with Shopify integration, of your siteIf still displeased at the end of the 30-day trial, we will refund a counter offer of $due to service rendered during the months of May, June and into July with the 30-day trialOne of our product specialists will be reaching out to ensure your site is set up properly with a clear understanding of expectations.Mopro

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The businesses was supposed to contact me yesterday and it never happenedNeither is the refund in my account ] Regards, [redacted]

Mr [redacted] , Thank you for bringing your concerns to our attentionAfter careful review of your account, we will be processing your cancellation and taking your site offline per your requestYou will see no further billingShould there be anything further you would like to discuss please reach out to our team directlyAll the best, Mopro

Hello,This concern was received as well as notice from Mr [redacted] on 1/30/that he had filed a complaint with the Revdex.comMopro does require customers to provide 30-day written notice of cancellation, which is documented in the Mopro terms and can be located through our websiteMopro, like some other website providers, creates websites on a proprietary website building platformWhile we do not own our customers content, the platform, like most other companies that provide software as a service, does not remain active for customers who cancel their agreementOur aim is to have a great relationship with all of our customersIf a customer finds that we are not the right "fit," we always try to find an amicable resolution to the disputeIn regards to Mr [redacted] , as a one time courtesy due to the misunderstanding of our terms, we granted him the requested refundWe wish him the best in his future endeavors.Best, [redacted] Mopro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello [redacted] , At Mopro we try to satisfy the needs and requests of all of our clientsWe have been in communication with [redacted] and regret that their experience was anything less than satisfactoryTo try and resolve the issue we did offer a concession to [redacted] however they have not accepted our offer as of yetWe look forward to continuing the conversation directly with them and hope to keep them as a customer Thank you for your time Best, [redacted]

Mr***,We’re writing in response to your Revdex.com submission on November 14, regarding your refund requestWe’ve reviewed your account and will not be granting your refund requestIn the hope of clarifying our decision, we’ve included details below.On 6/2/16, we worked together to select a design direction and immediately got to work on the rest of your websiteOur team sent over the first version of your website for your review on 6/6/At your request, we rescheduled several arranged appointments to go over? website edits with you on the following dates: ·? ? ? ? ? ? ? ? 6/16/·? ? ? ? ? ? ? ? 6/20/·? ? ? ? ? ? ? ? 6/23/·? ? ? ? ? ? ? ? 6/24/·? ? ? ? ? ? ? ? 7/16/·? ? ? ? ? ? ? ? 7/19/·? ? ? ? ? ? ? ? 7/22/From 7/29/16?"9/19/16, we worked diligently on your website, completing requested revisions and preparing it for launchOn 9/21, the day after your site went live, we received your email stating you had contacted your bank to reverse the charges for your September billingOur team did not receive any form of cancellation request during your time with usAdditionally, we do not increase prices on our clients’ accountsOnce a client signs up, that monthly fee is guaranteed for the life of their Mopro subscriptionWe have cancelled your account and you will see no further chargesIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

I was referred to MoPro from a friend, who had an awesome experience with MoProSome of the reasons he chose to use them were the same reasons why I chose to reach out and learn more about them (to outsource graphic and website design to another entity to better focus on content strategy for my own business)However, upon reading a few reviews, which were mostly negative, I decided to give them a try anyway, as the person who referred me was really enthusiastic about his experience Mostly, I am really a reasonable person and try to give people the benefit of the doubt, but from the beginning, the experience was not so greatAs has been my experience with designers of any sort, they like to know your vision of what you'd like your product to beIn effort to help them in advance, I drafted up a 4-page document explaining my vision in preparation for our first phone meetingHowever, when I spoke with my visual design coordinator, I quickly learned that she nor her team had read the document, which was disappointing because I had taken quite a bit of time to explain what I was looking forI proceeded to ask if she would introduce me to the team of designers who would be helping with the account, but this question got avoided and she vaguely answered that a team was just availableAny additional request I had at my first meeting about changing any feature of the very generic site the team had created for me within the first days of my phone call, was met with a hold and "let me speak with my boss"The constant holds and "let me call you back" automatically gave me the impression that this team is fairly new/ very inexperienced/ or the company is highly hierarchical And honestly, later after speaking with one of the bosses I learned that this was indeed the case After my first meeting, I really contemplated whether to even make a second meeting at all and ultimately decided not to, as a company who does not listen to the needs of their customers is not the type of company I want to work with at allI decided to call the next day and ask for a refund, so that none of our time would be wastedAnd that is where I encountered yet another problemAfter trying to get me to stay by first admitting that the team they had me working with was indeed fairly new and inexperienced, they wanted to set me up with their VIP teamI was like, why not put your best foot forward from the beginning? Especially, when you can already tell that I am the type of customer that is serious about her businessEspecially, if I took the time to draft a 4-page document of ideas I had in mind, not to mention some designs I had already started to use (as if those weren't enough clues?)I thought about it and still thought against it, because I just didn't want to be put through the same experience of holding and waiting, when time is of essenceAfter I told them no thank you, I'd just like a refund and to go on my way, they refused to refund my first month's cost even though I did not receive a full month's serviceThey refused due to a 'waiver of a final month fee' (which makes no sense because essentially it is the payment for the next month, when they only have month-to-month contracts) and because I did not give them a 30-day noticeI was asked why I was never informed of such a penalty fee on the front end before I even made a payment, and they had no answer for thisI called to request that they check the recorded phone session to see if I was indeed informed, and they agreed to do it, and still did not tell me the results of whether this information was indeed shared or notThey just told me that they wouldn't refund meI'm sorry, but at the end of the day, it is just terrible businessMy experience was horrid, and please heed the negative reviews if you are interested in working with the company because, this time, the reviews are RIGHT!!!

Mr***,We’re writing in response to your Revdex.com submission on 9/1/regarding Mopro's customer serviceWe understand one of our Digital Concierges completed any outstanding website updates to your home page on 9/16/and received your approval to take the updated home page live.We're sorry to hear you had trouble reaching our teamWe’re here for you days a week,? Monday?"Friday,? 6am?"6pm PT? and? Saturday?"Sunday,? 7am?"4pm PT, by any of the below methods:•? ? ? ? ? ? ? ? ? ? ? ? Email:? [email protected]•? ? ? ? ? ? ? ? ? ? ? ? Phone:? 844-207-9038•? ? ? ? ? ? ? ? ? ? ? ? Chat support within the Digital Command CenterWe appreciate the opportunity to improve your experience with us and hope this letter resolves the issue at handThank you.Mopro?

Ms [redacted] , We are writing you in response to your Revdex.com submission on October 11, 2017.? We understand that management has been in contact with you and a resolution has been agreed on by both you and our teamWe sincerely apologize for any inconvenience this may have caused but appreciate you bringing your concerns to our attention and providing us the opportunity to make this right We hope the solution discussed with management resolves the issue at handIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the bestMopro

Hi, We're sorry to hear about your experienceSince getting in touch, you've been working closely with a member of our Client Care team to resolve these issuesWe understand you did not want to move forward with a redesign and instead are now requesting a full refundAt this time, the team is reviewing your account with management to reach a decisionWe will be in touch as soon as we have more informationThank you

Ms [redacted] ,We are writing you in response to your Revdex.com submission on October 9, regarding your contract with Mopro and refund requestWe’ve reviewed your account and will be releasing you from your contract in addition to a refund of your July payment of $We will not be granting you your disputed amount of $1,since the issues you experienced did not begin until July and you are past due on payments for the months of September and OctoberYou will see no further billingWe appreciate you bringing your concerns to our attention and providing us the opportunity to make this right.We hope this letter resolves the issue at hand and sincerely apologize for any inconveniences that may have been causedIf there are any further concerns, please do not hesitate to reach us directly at 844-207-or [email protected] wish you the best.Mopro

Ms [redacted] , Our sites are hosted on our own proprietary platform as it states on the contract that you verbally agreed toAfter review, we found the sales representative did advise that your website would be built on our platformTerms and conditions were also read regarding our cancellation policies to ensure understanding of next stepsYour account has been cancelled and you will see no further charges Mopro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been reimbursed and the company agreed to redo my website free of charge, it still isn't completed as of yet Regards, [redacted] ***

I did not refuse a refund.? I was told by [redacted] that in order to get the $refund I would have to sign something to say I acknowledged I was not getting the $refund too.? I am seeking a refund for both for a total of $298.? Therefore, I refused to sign whatever it was he was telling me needed to be signed since I am seeking a refund for both? The initial sales rep [redacted] did not tell me they did not do copy.? As I explained previously, I already have a site that I pay $and received content services.? So it was not unreasonable to think this company did the same.? When I found out they did not, I asked for an immediate refund.? The only work they did was copy and paste? my current site, word for word.? ? ? I have not received a refund for anything and if they are only willing to refund $then I will have to accept that I guess.? But I am not happy with the outcome.? I feel this company is misleading with what it offers.? $per month is a lot of money to spend to be given a shell of a website that the consumer then has to complete.? I can do that for a lot less money on other sites like Wix.? I also feel that the sales department should be very clear with consumers over what they are paying for.? ?

Hello,? We are doing an internal investigation to see how Mopro was not able to handle this situation in a timely mannerWe have designed a new team that works diligently to make sure that each and ever compliant is handled directly with the client in order to come to a resolution? In this case, we will be reaching out to [redacted] to find out exactly what happened and why she is seeking the refund of $and if it is Mopro that is truly at fault, we will be refunding her? We will be reaching out to the client in hopes of coming to a quick and fair resolution that will satisfy both parties?